The sent me an email and a postcard stating that my order would come through and then after two weeks sent me a cancellation of my order. The problem is my order was a gift for someone else. Very disappointed that they let me place and order that they didn't have, even more dissappointed that it took two weeks for them to figure it out.

Ordered some tools from them. It took a little bit long for them to ship, but I received the order in good condition. Will recommend this company to others.

On Log #1036632 I ask for part #14 from the owners manual of item SKU97622 on page 16. I received only a partial of this part. It was returned with a letter of explaination of its defficiency and a complaint of the lack of capability of their Customer Service reps. The complet part was received Feb 8, 2009  
 
On Log #1036633 I ask for part #39 from the owner manual of item SKU45861 shown on page 33. When the part finally arrived it was part #33 from page 33. The complete information must have been too complicated for their Customer Rep to understand. The wrong part was returned with a letter of explaination and a complaint of their utilization of incompeten help. No further word has been receive on this order.  
 
I rate their customer service at an absolute zero for their lack of ability to understand the English language and product their knowledge

As a long time customer and user of Harbor Freight tools, I am appalled that even while they know their shipping process has been and remains broken, the company seems uninterested in fixing it.  
My in-store experiences have all been good, but the internet ordering process has been abysmal.  
My lathe drive belt failed and a replacement belt lasted for only 1.15 hours of use. Ordering a replacement belt on 17 November and two more on 18 November, Harbor Freight states all were shipped via HFT shipping on 18 & 19 November and charged my credit card for three belts.  
As of 6 January 2009, none have arrived. With the lathe being inoperative for nearly two months I was finally able to find a U.S. supplier for the belt and cancelled my order at Harbor Freight.  
I am now awaiting some sort of letter from them, (their estimate of 5 days) which I must sign and send back to them(my estimate of 5 days) for a refund. Glad I don't respond to my customers in this manner.  
 
 

It's a love hate relationship with Harbor Freight Tools. I love their tools and prices yet I hate their shipping practices. I have been a faithful customer for many years yet every time I place an order, they always fail to deliver everything I ordered. I place my orders on-line so there is absolutely no excuse for not alerting customers as to what is actually available and what is no longer in stock. Everyone else doing business on the Internet lets you know what is available yet Harbor Freight does not. I almost think it is an intentional effort to get customers to reorder on a regular basis. If you plan to do business with this company, expect to not receive everything you ordered. I have yet to receive a complete order from them.

As others have siad wished I read their reviews first, ordered 3 items 2 do not work. Customer service does not answer and their retail store does not accept returns from online purchases (too easy for the consumer). Anyways a little more weary of online ordering please pass this info on to any that plan to order from them.

I wish that I had checked resellerratings.com about this place BEFORE I ordered from harborfreight.com insteaf of after becoming curious to see if other people were left in the dark about their orders, too.  
Same problems as everybody else:  
I place an order and get an automated e-mail response.  
After checking my order status several days later and my invoice number comes back as being invalid, I contact customer service.  
42 HOURS LATER, I get an e-mail from them telling me that my order has "shipped" and to please allow 10-14 business days for delivery. Checking the order status now shows my order as "shipped" and I get a FedEx tracking number.  
After 10 business days and the FedEx tracking number is still coming up as invalid in their system, I e-mail FedEx customer service and get an immediate response that the information is correct - the tracking number I was given is invalid.  
I e-mail customer service at harborfreight.com with my concerns that my order has not actually shipped yet even though THEY IMMEDIATELY CHARGED MY CREDIT CARD WHEN I PLACED THE ORDER, and get a response a couple of days later reminding me to allow 10-14 business days for my shipment to arrive.  
Well, it got here today via the United States Postal Service Parcel Post (hence the 10-14 business days, I suppose) and not via FedEx.  
The item was well packed and it was all there. I surely hope that it works because I don't want to deal with their customer lack-of-service department on a return - I'd rather go through a divorce from my first ex-wife again.

Great prices, horrible shipping. Placed order online and shortly after I received the typical order confirmation email. A couple of days later the online order status page showed the order as shipped via Fedex but did not provide tracking information. After a week had gone by I never received the order nor a tracking number. I have never had a Fedex ground package take more than 6 business days to reach it's destination in the contiguous US (aside from lost packages). I contacted customer service a couple of times and each time nobody would give me a tracking number. They insisted that tracking information is only provided after 14 business days have passed! That is almost 3 weeks! I did eventually receive the package just shy of the 14 business day mark. It was sent just a couple of days before I received it via USPS. So basically I paid for the item and they had my money for roughly three weeks before actually shipping the product. Furthermore they informed me that the product was shipped when it did not. I think it is bad business practice to charge customers for merchandise before it ships. In their defense their website does say 10-14 days for shipping but I feel they are lacking on communications when it comes to shipping. As of this writing the website still shows my order as shipped by Fedex only 2 days after I placed the order yet it arrived by USPS postmarked 3 weeks after the order date.

The prices are low at this store but its anly to draw you in. Don't be fooled. This store can backorder their products up to a year. I ordered from them two months ago and my item has been on backorder for those two months. Ontop of all that, it takes 12-14 business days for the item to get to your house from the store after they get it in stock.  
 
I will never order from this store again.  
 
NEVER...  
EVER  
 
Dont be fooled, this is a bad store with extremely bad service.

I have ordered several products from this company and am now have a Inside Track membership with them. I have been very pleased with the products timely shipping in most cases, and well packed boxes. I have had contacted customer service on at least 3 occasions and I've had very good service. I have one item with my one order which is on back order status. Most B.O's come in in a very reasonable time frame. I order most of the time online and they keep me updated on prices regularly by send me catalogs in the mail or with my order. I am very pleased with this company and will continue to make purchases form them because of value, prices and service. I am a website owner and I noticed the ease of use of their website and the way it tracks any sale items or free items as you shop. On the back of the catalogs they post dated items that you can get free for a purchase of $50 or more. That is easy when you buy tools. The lower prices allow you to purchase more items for less money.

On the 3rd I ordered 35777-5VGA 17-3/4'' x 12-3/4'' x 5-3/4'' ALUMINUM CASE and 47802-2VGA SELF-CHARGE AUTO JUMPER from harborfreight.com. I haven't received any email updates, no phone calls, no letters, and not even my items. I called Harbor Freight's 800# to be put on hold for 20 minutes, finally a representative picked up and said I had to call a different 800# for customer care. On hold another 20 minutes, finally someone picks up and tells me that the Toolcase is on backorder until next month and that it takes up to 14 business days for an item to go through the shipping process. She said the auto jumper already shipped but I need to wait till at least the 28th of august before I should expect it. So I get to wait 1 month for 1 item, and then I get to wait another month for an item to come in from backorder then 14 business days for it to ship. This is unacceptable and HORRIBLE business practice. There is nothing on the website that says 14 days to ship and it DEFINITELY doesn't say anything about the Toolcase being on backorder, especially not for at least a full month. I cancelled the backorder but there was nothing she could do for the auto jumper until the 28th. I would avoid this company's online business at all costs. The only reason I ordered from them is b/c there is a Harbor frieght 2 hours from where I live and I figured it wouldn't take long to get me the items. I didn't know they were shipping from some warehouse across the nation and that they were backordered.

I placed an order for $32... However, somehow they changed my order # and added items worth $207... I used live help chat, and talked to CS rep. I gave her my original order number and she said "it has been shipped and I was charged $32..." However, My credit card statement was showing $207..  
Took me 2 hours over the chat to find out, that they have changed my order (did not send any notification )and added other stuff to my order and DID charge my card $207  
 
When I requested my money back -- she said I can dispute charges on my Credit Card, but they will not credit my credit card.............. She had no idea of what happened  
 
Unacceptable, they made UNAUTHORIZED CHARGE to my credit card and I can' t get my money back  
 
I like their tools, but I would not suggest buying them online, go to BM store.  

This review was modified by its author, gendos, on 6/4/04 10:33 AM.

I placed an order on 3-21-04. I called two days later, to check on the order. Customer service said the order was processing. After the fourth day, I called back . They said the order was cancelled. I did not receive an email notice or  
phone call. I had to call them to verify. This is very unprofessional. I asked the CSR,"Why was  
this order cancelled?" She said, " She did'nt know." Now ,I am behind schedule on my projects, because Habor freight "dropped the ball."  
I thought other consumers should know about Harbor Freights "no excuse cancellation policy."

I have made a few purchases in the past and have always ended up disappointed. Last time I ordered 2 extension cords because they were listed at a great price, I decided to go ahead and throw in a miter saw and drill bits while I was at it. The drill bits were such a joke I had to laugh. 20 of the bits were smaller than toothpicks, some were the width of hair.  
 
The worse part is they cancelled the 2 cords that I wanted and left me to pay for this other crap and shipping. Fool me twice, shame on me. NEVER AGAIN!

Ordered a 12G 100ft Outdoor Extension Cord on sale for $7.97 and got a postcard in the mail saying they couldn't honor the price. Will never order from again.