Placed an order for a silver tarpaulin that was a really good deal on 11/10/09. No email to confirm the order was sent out. No communication that the order was cancelled and mercandise was no longer available. Shortly afterwards, more stock came in and the price on the website was adjusted and sold out. Now that item is not in the catalog and they refused to do anything to appease the customer. Be warned that they will cancel your order without notice and leave you hanging. Poor customer service and no communications. Companies like this are not long for the world. Buyer beware!

I ordered two power extension cords. The shipping was expansive so I throw in a key holder for $1.99 without extra shipping fee. All the products were available online. However, without notifying me, they shipped key holder to me and claimed that the other two items were out of order. The final charge for my order is $1.99 key holder + $11 shipping. I would not have ordered this, they basically tricked me into this order. The customer service was a joke.  
NEVER ORDER FROM THEM.

This review was modified by its author, JoeThePorjector, on 11/3/09 2:58 PM.

The sent me an email and a postcard stating that my order would come through and then after two weeks sent me a cancellation of my order. The problem is my order was a gift for someone else. Very disappointed that they let me place and order that they didn't have, even more dissappointed that it took two weeks for them to figure it out.

I have made a few purchases in the past and have always ended up disappointed. Last time I ordered 2 extension cords because they were listed at a great price, I decided to go ahead and throw in a miter saw and drill bits while I was at it. The drill bits were such a joke I had to laugh. 20 of the bits were smaller than toothpicks, some were the width of hair.  
 
The worse part is they cancelled the 2 cords that I wanted and left me to pay for this other crap and shipping. Fool me twice, shame on me. NEVER AGAIN!

Ordered a 12G 100ft Outdoor Extension Cord on sale for $7.97 and got a postcard in the mail saying they couldn't honor the price. Will never order from again.

They were not able to sand me an email to tell me that order have been an cancelled.  
After when I send them an email finaly they were able to to tell me that order is cancelled.Here is there joke of a reply:  
Our apologies but the item# 45288 has been cancelled from your order. The item was recently discontinued. Please note that you were not billed for item. If you paid by check, you will be receiving a refund in the mail.  
 
 
Regards,  
Ronald Rogers  
 
They simply suks.  

During the ordering process they forgot to mention that if an item is under $10 & out of stock the order is cancelled. The first three times I called to check the status of my order I was told that the computers were down & to call back. On the fourth time I was finally told of the cancellation. They had my correct mailing & E-mail addresses & phone number. Too lazy to inform me I guess.

Greenville SC -  
No customer service. Rude to the point of disrespectful. No knowledge of product or respect for my time. Register line are long or broken. 4 registers 1 operator, everyone else disapears. Maybe putting out stock....Nope!  
Incorrect prices at register.  
I waited 30 mins. at the register after checking out. The product rang up wrong price. They said I would need to pay for it, then they would return the difference. The Asst. Mgr. could not get the register to reopen. she told me I had to get in the other line....8 people were in, get a refund, and start over. My time is worth more than that!! Keep your stuff. I'll buy quality!

on 11/1 I purchased items from store;16.It was alot of sales using coupons.I didn;t realize till I got home that I didn;t receive the full discounts for the coupons.2nd time this has happened.I have spent a lot of money at harbor and resent being cheated.You have lost a good customer,and will never shop there again. Clay Pierce Modesto,CA

Too bad I read all this too late. Same here, ordered Product, charged next day, product supposedly shipped one day later, so far nothing here. Tracking number does not work as they say it shipped Postal Service but their website points to Fedex. Customer NO Service is as expected of no help whatsover and claim the 14 day rule - which by the way is NOT stated in their shipping terms.

As others have siad wished I read their reviews first, ordered 3 items 2 do not work. Customer service does not answer and their retail store does not accept returns from online purchases (too easy for the consumer). Anyways a little more weary of online ordering please pass this info on to any that plan to order from them.

My Letter to the President. I have never heard a word back from them.  
 
Dear Sir,  
 
You have lost a customer due to problems with an order and a resolution that was not satisfactory.  
 
I placed an internet order online (# 9888983) and waited 21 days for delivery. Your internet order form asks for a shipping address which I provided.  
 
My shipping address is different from my mailing address. I live out in the country where there is no mail delivery, so I have a P. O. Box as a mailing address.  
 
In talking to your Customer Service folks (Dexter-he did a fine job and was very professional and polite) it turns out when an order is under a certain weight it is mailed instead of shipped. There was no notification on your web site of this so my order was mailed to my shipping address. The result is I never received the order.  
 
Since the problem was on your end and appears to be a procedural problem I asked for the order to be reshipped with expedited shipping at your cost for the faster shipping. I agreed to still pay the regular shipping charges so your cost would of only been the difference.  
 
It appears the only option was to get 7-10 business day (11-14 real days) which I accepted, but it means due to HF error I will get my order about 35 days after I placed the order.  
 
I look at it as, I have just saved you a lot of money by identifying an error in your order processes that has and would caused your future customer problems resulting in more lost business.  
 
For someone who just saved you some real money in the future, I feel the way my order was resolved was not appropriate.  
 
Needless to say my only recourse is to not do business with HF in the future.  
 
Sincerely,  
 
 
 

Great prices, horrible shipping. Placed order online and shortly after I received the typical order confirmation email. A couple of days later the online order status page showed the order as shipped via Fedex but did not provide tracking information. After a week had gone by I never received the order nor a tracking number. I have never had a Fedex ground package take more than 6 business days to reach it's destination in the contiguous US (aside from lost packages). I contacted customer service a couple of times and each time nobody would give me a tracking number. They insisted that tracking information is only provided after 14 business days have passed! That is almost 3 weeks! I did eventually receive the package just shy of the 14 business day mark. It was sent just a couple of days before I received it via USPS. So basically I paid for the item and they had my money for roughly three weeks before actually shipping the product. Furthermore they informed me that the product was shipped when it did not. I think it is bad business practice to charge customers for merchandise before it ships. In their defense their website does say 10-14 days for shipping but I feel they are lacking on communications when it comes to shipping. As of this writing the website still shows my order as shipped by Fedex only 2 days after I placed the order yet it arrived by USPS postmarked 3 weeks after the order date.

In May of 2005 I ordered a fire pit as a Christmas gift for my sister. Instead of sending the fire pit, they sent a two ton hydraulic jack. Then they gave me a hard time when I asked them to send UPS to pick up the jack they mistakenly sent and send me my fire pit. They finally agreed and said the fire pit would arrive before Christmas. This promise was made on November 29, 2005. The fire pit finally arrived on January 9, 2006, too late to be a Christmas gift for my sister. I will never order from this company again.

I purchased a #90385 air compressor from HF back in August '05. I received the compressor within 3 days. I assembled it and put it in my store room. About 3 weeks later, I went to use it and found all of the oil on the floor. I called HF and they promptly sent UPS to pick it up. I recv'd the compressor about 2 weeks later. Again, I assembled it, put oil in it and put it in my store room. A few weeks later I went to use it. It ran for about 30 seconds then quit. I called HF and they again sent UPS to pick-up the compressor.  
 
Yesterday I recv'd the 2nd replacement (3rd compressor). Upon opening the box, I found the entire compressor drenched with oil. I had no intention of cleaning it and plugging it in because the electric motor was full of oil and a potential fire hazard. I called HF and they offered me a refund (upon receipt of the compressor) which I reluctantly excepted. I have found that it takes 2-3 months to receive credit for defective items that I have returned.

This review was modified by its author, wkavery, on 1/10/06 6:02 PM.