Item never worked. Was told tech support not available.

Purchased 2 jump drives. The order process was smooth and trouble free. The shipping was on time and I had no problems with the jump drives.

Placed an order that morning but the total did not come out right, apparently the coupon code didn't get processed. I called them to explain, and Jason said he would cancel the order and suggested I place a new one. I did, but as it turns out both orders got charged and shipped. So I ended up with twice the product I wanted and paid 40% more for one than the other. I contacted them about a return or a correction and never received a response.

well i cant say im happy.  
 
they had a sale on IDE cables, the site said they were out of 18" cables, so i ordered 24" cables, which is actually what i wanted. there was no option to choose color so i had to ask in teh comment box. my color requst was ignored. its just a color, not that big of a deal, so i look a little closer: they sent me 18" cables, which arent long enough to reach my drives! there was a reason i ordered the 24" cables!  
 
i tried calling and emailing, i finally got an email back saying "we didnt have any 24" in stock so we thought we would at least send you something"  
 
very poor way of handling it. they didnt respond to my reply to that requesting that they send me the right cables and take these back. *sigh*

This review was modified by its author, EvilSpork, on 12/2/04 12:18 PM.

Absolutely great seller. Great prices. Great delivery. Highly recommend!!!

This review was modified by its author, schmulian, on 12/2/04 3:22 PM.

I am an extremely unsatisfied customer.  
 
First, the online ordering system was screwed up. I was told that my order did not go through. Then the next day I had two charges to my PayPal account. I wrote the company /immediately/ via e-mail and called them on the telephone. They did not respond until after the packages had arrived at my door.  
 
Second, the items did not match the description provided on the company's website. After requesting a full refund, including shipping, due to them sending me two items and the items not meeting the company's description, I was finally told by the person whose job it is to "make customer smiles", "You should've asked us first then we can avoid all this confusion." I must rebut this statement. It was IOcombo's online catalog and ordering system that failed--not me. I was not aware that the policy of IOCombo was for all customers to call before placing an online order, in order to "avoid confusion". I would interpret that as putting an undue burden on the consumer.  
 
I was told that I could get a full refund, including shipping and handling from them to me and from me to them, with no restocking fee. Today I got my refund. Guess what? It was not a full refund. I got the shipping and handling back for ONE of the items from them to me. The way I see it, they still owe me around $12.00.  
 
If you are considering making a purchase from IOcombo, I would urge you to rethink. Overall, the customer service is completely unacceptable with this company. If you order from them, you do so at your own risk. You may receive an item that is perfect. If so, more power to you. However, if you receive an item that is problematic for any reason, I truly feel for you. You can be assured that returning your item will be very unpleasant. Nobody should have to deal with such shoddy business practices and unacceptable customer service.

I placed an online order for a "Leadtek 6800GT" as it was in stock and selling for ~$300,  
but found my order marked as cancelled when checking on it's status from their site. I didn't even get an email/call stating it was cancelled. As far as I am concerned, the purchase has already been made and was approved as soon  
as I clicked the submit button. It even says, "This transaction has been  
approved" at the top of my printed receipt. It can't get any clearer than that.  
 
When questioned through email about my order, the reply from a company representative was, "On behalf of ioCombo.com, I want to apologize for any inconvenience caused." And there is a nice little motto in that same email saying, " Making customer smiles is my job ... " (Yes, it is misspelled too) There is no smile on my face; I now have to wait for a refund. Very shady business practices.

Ordered a video card that was on sale and in stock, the price remained the same all weekend and only until late today (monday) did they finally decide they didnt want to honor their price. Well the fact is they charged and invoiced me so now I have to wait several days before the money is refunded effectively stopping me from even ordering a card elsewhere till its cleared. This is very shady and not any way to treat their customers, if they didnt want to honor the price they should have cancelled before they charged my card. Once they charged me they should be obligated to ship the product, once you buy something in the store they cant take it back after you already paid. I will be reporting them for bad business practices and certainly will never shop with them ever again.  
 
Update: At least I did receive the refund, still not a happy customer. They dont even care about their feedback, they requested me to drop the issue of pursuing them to honor the price because their profit was more important, customer satisfaction or what people think of them was only secondary and this was stated by their own employee/CSR when I was contacting them.

This review was modified by its author, tbreeden, on 10/7/04 8:58 PM.

These guys Rock!!!  
 
I love the products at this site,, and awesome prices!!!!  
 
I had a small problem ordering from them at first, (my fault),, but their customer support was really nice/helpful,,,, and FAST!!!!!!!  
 
I love em!!! Recommend to ANYONE wanting great stuff at a great place!!!!

Excellent experience: easy ordering; good prices; fast shipment. And most of all: great followup from their customer service. Truly concerned about their customers' total experience.

I placed an order on 08/22. On 08/23 they sent an email saying that the free shipping for the item was an error on the web and they will charge extra for shipping. Being frustrated I asked them to cancel the order. I then got a response that they will keep their promise of free shipping. I received it on 08/30.

This review was modified by its author, horse, on 9/2/04 10:00 AM.

On July 27, I found out about a deal they had on round IDE cables, which I needed, so having heard the store's name before and seeing they had good ratings, I figured a low price / low value item like some round cables would be a good test run. So I ordered them. I watched the status on the order for the next couple days since it said "will ship within 24-48 hours". After the third day I emailed them asking why the delay. I was just wondering, and perfectly willing to wait longer. The items were well priced, the shipping was inexpensive, and I didn't need them in a hurry. I got no response after the entire day and entire weekend. By mid-day on August 1, I noticed their live chat was online (something I've only seen that one time, after all the times visiting their site), so I jumped on. I talked to a guy named Sebastian. He told me that it would ship "tonight or tomorrow at the latest". I waited another 2 days and finally was fed-up enough to send an email requesting they cancel the orders. Only after that did the status on the order change to shipped and I received a response saying "If you need the item sooner you should use UPS ground instead." That had NOTHING to do with it, according to their website, the item was supposed to have shipped within 24-48 hours of the order, but it did not ship for an entire week. If using the cheaper shipping method means slower processing time as well, they should fix their website to reflect that.  
 
I have a feeling the cables I requested were out of stock, and instead of sending me an email telling me that, they ignored me and lied to me. Their website also seems inadequate when it comes to updating stocks and statuses. Their support seems almost non-existant, only answering emails when it suits them I guess, and never having live chat online. If they can't even handle my trivial little order properly, I don't think I can trust them with any more orders. I will probably not be using them again, despite all of the other good ratings they have.

I bought the enermax refurbished case, but when I received the case, the front usb and audio i/o was missing. I emailed two people from the company who responded pretty quickly that they will ship me the part. To this day I did not get the part. So I emailed enermax instead and got the part within a week I think.  
Moral of this story  
Buying a refurbished case from iocombo luck shot.  
Enermax customer support superb.  
 
Another note:  
The case also did not come with any screws or motherboard standoffs(whatever those brass things are called to support motherboard). Enermax came through with this as well.

This review was modified by its author, true_battousai, on 8/5/04 2:15 PM.

Great prices, was ready for will call pick up.  
I will be buying from them again

Great pricing on flash memory sticks. Fast service (Order was shipped next day). Will buy from again.