I ordered based on price and the fact that the site said that all products sold would be new and include the US warranty. It was only afterward that I came to this rating site and saw some dismaying things about the company. I didn't want to deal with a 'confirmation'/sales call -- I ordered online rather than by phone by preference, and resented the notion that they'd require me to call anyway.  
 
I ordered on a Saturday. The confirmation email said it would take 24-72 hours to process my order, but I figured Sunday wouldn't count. Still, when Wednesday rolled around and I hadn't received a tracking number OR the dreaded sales call, I was getting twitchy. Finally, I sent email asking to cancel my order (with the thought of re-ordering from somewhere a little more reputable). That same evening, I received a shipping confirmation, and I the camera arrived Saturday morning. They didn't respond to my cancellation request at all, not even to say "sorry, we already shipped it." They did upgrade me to second-day service without charge or comment, perhaps because of the delay in processing my order. I didn't get the feeling the shipping (or the upgrade) was a response to my message; certainly I got no personalized comment.  
 
In the end... I've got my camera, it is indeed new and with warranty, I'm pleased to have saved some money, and nobody called me... but I still wouldn't order from them again.

I ordered a Minolta DiMAGE A1 on a Sunday. I explained that I didn't want to receive any follow-up phone calls trying to sell me additional items. The salesman assured me I wouldn't--and I didn't! He did try to sell me a lens cover (didn't need it) and an extended warranty (didn't want it). He wasn't as pushy as I expected he might be. The price was exactly what I anticipated (shipping was free), it shipped out via 2-day Fedex on Monday, and I received it on Wednesday, intact and in perfect condition--precisely what I ordered. I was very happy with the treatment I received from Butterfly and would definitely buy from them again if the price was right.

This company lied to me from the very start. Called next day and comfirmed order, said it would ship same day and I would receive tracking #. Next day I called. Still not shipped. same thing each day except Thanksgiving and Saturday. Same thing following Monday. Tuesday morning I called to cancel and they said it shipped Monday evening and gave me a tracking # which didn't show up on Fedex. Checked back later and different employee said it would ship that day. I told him employee in morning said it shipped yesterday so to cancel order. He said it would be cancelled, so what do they do, they actually ship it that night in which I refused shipment. I have bought a lot of stuff on the internet but was never treated like this company treated me. I sent a complaint by fax to the President of the company but don't expect any answer as they never answered my emails or told me the truth if about 6 to 8 phone calls.

I ordered a Sony DSC-V1 camera on a Sunday and had it in my hands by Wednesday. The person who took my order was courteous. He tried to sell me a memory stick which I declined. He then suggested I needed a better battery than the one that came with the camera. I had priced batteries at other online shops and found one at a good price. However since I was told this was a better battery and it was on sale, I ordered one. I was very disappointed when I opened the package and noticed that it was the very same one that came with my camera! So I paid much more than I wanted to pay. I called back Friday at the extension I was told and got voice mail. I left a message about the battery and of course, he never returned my call. I'm not sure I will ever shop there again.

Ordered a Canon EF22-55 USM zoom lens, they charged my credit card on 10/14. After 6 phone calls to Customer Service, they still had not shipped the lens as of 12-3. Many promises to "ship it out tomorrow first thing", no results. Latest promise is to ship it out on 12-5 and I "will definitely get it by Monday". We'll see... I believe Federal Interstate Commerce regulations require companies engaging in interstate commerce to notify and offer a refund to customers not receiving merchandise within 30 days of being charged for it.  
 
Update: As expected, usual "we'll ship it out today" response when I called yesterday. So I tried to cancel the order. They disconnected me instead. Took several phone calls but finally I did get a customer service (and I use the term loosely) rep who tried to sell me another lens but then promised to credit my card account. However I'll just dispute the charge with my card company and let BPhoto deal with them instead. Typical NY camera ripoff outfit!

This review was modified by its author, drh1203, on 12/9/03 3:56 PM.

I had difficulty with this business. I ordered a canon digital rebel and lenses. They suggested additional equipment which I decided to buy. One lens was priced $199. When the order arrived, a non-canon lens that wasn't even listed on their website had been substituted, and I was charged $219 for it. I called to get a return authorization for the the lens. I included the specs for the right lens with the return. The second lens was a canon, but a cheaper version (non-usm--at the higher quality lens price. I returned the lens, cancelled the order, and asked that they credit my account-we'll see how that goes. Shipping of the lenses has cost me $19. Although I kept the accessories (filters, battery, compact flash card). They were off-brands at name brand prices. I will not shop here again. It was a waste of time and ended up costing me more than if I had used B&H.

Ordered Dimage A1 on Sunday. They called Monday to confirm order. No hard sell on any other stuff. Was offered the Minolta rebate offers which I declined. Camera arrived 2 day Fedex on Wednesday. Brand new out of the box with everything as listed. Excellent experience. Thanks.

I ordered a Sony TRV38 and extra battery at the web site on Monday. I received it on Wedneday unopened and in perfect condition. I had to call Monday night to confirm. After the expected sales pitch for extras, I agreed to buy 3 tapes at an inflated price. I do think this is the key to making sure everything goes smooth. I spent a little extra for the tapes (the battery price was OK). I was suprised when the package arrived and noticed that shipping had been upgraded to 2nd day for free. I spent $20 more for the tapes than the lowest price elsewhere but ended up saving about $300 compared to Best Buy.

Ordered item on a Friday, had to call after 72 hours to confirm order (no notice of shipment). Turns out you have to call anyway so they can try to sell additional accessories/warranties. No hard sell, but damn annoying since nothing said I should call. Took another day to get a call that shipping addr on CC had a "problem". Something about them being unable to confirm destination could recieve FedEx (load of BS, whatever). Item finally shipped almost a week later. Every time I called I got passed to 3 different reps, each more unfriendly than the last.

I ordered a Powershot S45 over the web on October 7th, and received it on the 10th. No phone calls or anything asking me to buy accessories, everything was hassle-free. I requested three day shipping, and got 2 day FedEx shipping with no extra charge. Both the prices and the service are great. I couldn't be happier.

This review was modified by its author, dimfeld, on 10/10/03 3:01 PM.

I'll make this short! Phoned the company to place an order for a Nikon Coolpix 5700. Didn't bother placing the order over the web as I knew they'd make me call to "verify" the order anyway in order to sell me more accessories. The price was among the lowest that actually had a good writeup here on this site. Phone rep was decent. Tried to sell me every accessory possible, but wasn't real pushy. I took the cheapest thing that I could actually use (probably inflated price, but figured I may need to buy something to actually get the camera shipped). Told the rep I needed the purchase to go through by the next day to get the manf. rebate. Got a fedex # emailed to me later that day, the 2 day fedexed the product. It arrived quick. It was boxed well with all accessories and in perfect shape. I would definitely use them again  
 
ps. I was a little worried going in, but the order came out great. I don't have any connection to the company.

Ordered Epson 2200 printer. They had one of the better prices on it. Shipping cost was reasonable. They did make me call them to "confirm" my credit card info. A bit of an annoyance to have to do that but the salesman wasn't too pushy. Though he did try to sell me ink and extended warranty. I guess that's the price to be paid for a bargain. The printer arrived a week later. They did provide me with FEDEX tracking throughout. I would buy from them again due to the lower prices despite the hassle.

This review was modified by its author, deep_n, on 9/29/03 11:35 PM.

They had the best legit price I had found on the web. I had to call them to "discuss" something, but they wanted to sell me more stuff. I didn't want anything else, and I still got my order as promised, no problem.

This purchase went very smoothly. I bought a Canon Powershot G3 "prosumer" camera. Ordered online over the weekend. The shipping price was a little high, but honestly disclosed before the purchase and not so out of line to offset the reasonable price of the camera. Monday I got the typical discount camera store "consumer protection call" from a sales rep, but I knew that it was coming from reading reviews here. They gave me a great price on a 2nd battery so I bought -- I knew I would need one anyway. There was no pressure when I said "no more -- that's my budget". The customer rep was friendly and courteous. The camera was as advertised -- new, included all accessories, and no problems with manufacturer's US warranty registration. Battery was name brand, sealed in blister pack, and reasonably priced. The shipping box could have used some "peanuts" to keep inner box secure. Shipped Fed Ex 2 day at no additional charge (I had ordered Ground shipping). It took four days from placing the order to having the camera in my hands. I've been taking photos for a week and the camera is great.

Ordered camera using credit card on 7/30 and received e-mail confirmation. Next day I received an e-mail stating stating they were "having a little difficulty verifying the card information" and needed me to call. So, I called right away and, after asking me for the 3-digit code on teh back of the card, the rep asked if I needed accessories and then pitched their extended warranties (which he was willing to give me $30 off). I said "no" and he wasn't pushy. He told me that I'd get e-mail confirmation when the camera went out and that was the end of the conversation.  
 
Five days later (six days from the order date), I got the shipping notification. Thankfully, they'd upgraded the shipping to 2-day instead of 3-day. The camera arrived two days later and was brand new and works perfectly.  
 
Although I got the camera, I was pretty annoyed at the obvious ploy about credit card verification meant so they could try to sell me some of their overpriced accessories and warranties (I'm sure this is where they make their money). The fact that a supposedly in-stock item took 6 days from the day of order to ship was also pretty annoying. That said, they weren't too pushy and the camera did come as promised.