on the recommendation of my close friend i ordered 2 samsung 52" ln52a650a1fxza lcd tv's from steve clendennyat butterfly photo 1-800-339-9960x204. he was extemely helpful, professional and thorough. he beat everybody else's price by roughly $500.00 per tv. i paid $2250 per tv which included the extended 3yr warranty the tax and delivery, he even threw in 2 sets of hdmi cables. the tv's came a couple of days after i oredered them and the picture looks even better in my house than when i saw it in the store. next up hd dvd player, home theater system and the Wii. so i'm goin back to my man steve @ butterfly who cut thru the b.s. and gave me th e best products and services totally hassel-free.

This review was modified by its author, old toshiba, on 5/22/09 1:11 PM.

First time order from this store and find it is excellent service. I order a Sony camcorder on Sunday 3/22/2009 with 3 days delivery, on Tuesday 3/24/2009 I got my camcorder. Since the order was on Sunday and accepted on Monday, arrived on Tuesday, it really like overnight delivery. I am very happy with this store.

Excellent merchant!!! Immediate communication and shipping, great product as described!!  
 
(previously tried fotoconnection because cheaper, avoid that seller at all costs!!!)

Purchased a Pioneer KURO 111FD-50 with additional 3 year in home warranty from Steve Clendenny at Butterfly 800-339-9960 x 204. Steve was a great help in making sure the set shipped immediately and arrived by a very important deadline, really went the extra mile and followed up with a call to check on status. Excellent service and excellent price on the TV, extended service, and shipping. Will definitely deal with Steve and Butterfly again!!

I bought the Canon EOS Rebel XSi Digital SLR Camera Kit W/18-55mm IS Black at Butterfly Photo, I was really pleased with their service, especially with the fact that Steven went out of his way to make sure I was getting the best service available to me. Keep up that good job!!!  
100% satisfied customer here! A+++++

Butterfly Photo had the best price for a Nikon D300, including a Nikon USA warranty. Steve, from Sales, called me to confirm the order, and was very respectful when I told him that I didn't need any accessories. The camera arrived the very next day after I spoke with Steve, and was as advertised. I will definitely work with Butterfly Photo again in the future!

This review was modified by its author, bbraudes, on 3/5/09 7:18 AM.

I called in to place my order for a 52-inch Sony Bravia LCD TV and spoke with Steven who explained that by spending an extra $120 I could get "threshold delivery" service. This sounded like a good idea to me since the TV weighs about 100 pounds. Steven also said the service would include "expedited delivery" and be at my house in "3 days." Steven went on to explain that by purchasing the 3 year extended warranty for $300 that the expedited shipping/threshold delivery would be included. This all sounded like a good idea and it would have been if it had been true. After placing my order I followed up with Steven three days later to find out that the TV was drop shipping from another location and he couldn't guarantee the delivery time but he would get back to me. I waited the next day until about 5PM before calling him again. He finally had the shipping information and now it was scheduled for Monday of the following week, not by the end of the week as he had orginally promised. The delivery truck finally showed up today (Tuesday, March 3 - would have been here yesterday but we had snow) and the driver asked for my help to bring it inside. There is nothing on the Bill of Lading that indicates "threshold delivery" or any such thing. If I had left my wife to help the driver it would still be sitting in the street. Also, I don't know where they drop shipped from, but the box is coated in dirt to the point that the driver admitted it looked very dirtry. My recommendation would be to get everything in writing from this seller or any seller. Furthermore, spend the extra money and purchase large items like this from a local retailer. These people are just plain dishonest and misleading and in the end its not worth the money that you save.

I called Sunday to place a last minute camcorder order with overnight shipping. The sales person was very upfront, saying it would be very difficult to get it shipped by Monday. I called customer service Monday morning and the extremely helpful lady got in touch with the shipping manager and arranged expedited drop shipping. The camcorder shipped Monday afternoon and was delivered today (Tuesday). The price was the lowest offered by a reputable seller and the quality of customer service was what all sellers should emulate. I definitely will be doing business with this company again.

Today I had the distinct pleasure of first getting information, then calling back to place an order for a high-end DSLR with Steven at ButterflyPhoto in NJ. No pressure, no games, just good information, pleasant conversation and a sales rep doing what he could to make the sale. He answered every question fully, (example - the camera will ship from the OEM warehouse in California before the weekend, probably on Friday). I had talked to other well-known bona fide on-line resellers. They were OK. Dealing with Butterfly was in a completely different league; it was far and away the best telephone sales transaction I have ever participated in. I would recommend Butterfly, and Steven in particular without reservation. I would suggest you at least talk to them before finalizing a deal anywhere else. Their pricing, knowledge, and courtesy are unparalleled.  
Update: May camera, a Nikon D700, arrived on Friday 2/27via UPS, several days before I expected it. I had ordered it a 5PM on 2/23. UPS auto-dialed my home phone the day delivery to advise they were delivering a package that required signature. I am delighted to say that everything about this transaction went absolutely perfectly.... definitely the best I have ever experienced. I would recommend without hesitation using ButterflyPhoto and Steven Clendenny (tel 1-800-339-9960, X024). Steven actually has a personal voice mail message so he can be reached if he's not at his desk! I haven't seen that elsewhere on-line. I ordered the camera at 5PM on Monday; it was delivered to me by UPS at 4PM on Friday of the same week.

This review was modified by its author, t37traveler, on 3/6/09 9:32 PM.

I purchased a Canon EOS 40D SLR Digital Camera Kit W/ 28-135 IS Lens from Butterfly Photo. They have EXCELLENT Customer Service (SteveC @ x204) and a very detailed and easy to navigate website. I am very happy with their service and I would definitely recommend them to anyone.  
 
Also, this is a great product at a great price. Steven was very helpful with his suggestions. I would highly recommend him for his excellent service, and I will most certainly do business with Butterfly Photo again in the future.

I am a first time user of butterfly photo. We are located in illinois, just outside of Chicago. I found the prices to be excellent for the model of camera we bought. We ordered by phone and our sales person Steven at 800-339-9960 x 204 was very helpful and steered me in the right direction for what type of memory card to purchase. I found Steven to be extremely helpful, and he catered to every question I had. Again it was an extremely pleasant experience.

Steven was a great help! It is no surprise why the company is so highly rated. Service, courtesy, and good prices. There may be other online retailers, but this place is where I will definitely be a repeat customer.

Off to a stellar start with this retailer. their all-in price was best i could find. The best part was after I ordered online, the sales rep who was assigned to my order, Steven at 800-339-9960 x 204, contacted me. He was truly helpful and set me up with some things i had overlooked in the order. I would definitely order from ButterFly Photo again and recommend buyers use Steven!

Purchased a Plasma TV and it was broken in shipping. Butterfly Photo filed a claim with Fedex and refunded the total cost of the unit. That's how a customer should be treated.

This review was modified by its author, JoyRanch, on 3/12/09 11:46 AM.

Ordinarily, I buy photo equipment from B&H Photo or Amazon.com. This time, the camera I wanted to buy as a present-- Canon SD 790IS -- was out-of-stock at B&H and unusually expensive at Amazon. Dell had the best price; I ordered; paid extra for next-business-day delivery; but without notifying me they failed to deliver.  
 
Thanks to resellerratings.com, I found ButterFly Photo (and avoided several "low ball" sellers). I ordered over the phone; paid for expedited (but not next day) delivery; and they delivered the next day. (No one was home, but UPS came back today.)  
 
The person with whom I spoke was pleasant. He did not try to sell me anything else. And the price was right.  
 
Postscript. ButterFly Photo delivered before the promised date. The camera was properly packaged.

This review was modified by its author, David in Boston, on 2/23/09 4:15 PM.