Update: July 2, 2009  
 
[Samsung still has my television. Butterfly Photo strictly adhears to their confusing policy of not offering any type of exchange for any television over 19" no matter what.]  
 
 
Update:  
 
[Steve with Butterfly Photo spoke to me regarding this issue on 5/25. Butterfly Photo is not able to replace my Samsung Television. They have tried to work out arrangements to compensate me for my problems by offering me an extension to my warranty, or by offering me a warranty on another purchase. ]  
 
 
I purchased a new Samsung LED HDTV. I received the TV on 5/18. Right out of the box the remote control did not work. I contacted Samsung to arrange for a replacement. I configured another remote to work in the interim. Once I got the TV up and running it started shutting down and then restarting itself immediately after it shut itself down. This would happen about every 30 minutes. On several occasions when I would turn the TV on the TV would start clicking repeatedly and would not turn on. The only way to get it to stop was to unplug it from the wall.  
 
I contacted Samsung on 5/19 and they created a ticket. I received a call from the repair center today 5/21 and they said that they could not come pick it up until 5/28 and that when they did come they would have to take it to their shop for 1 to 2 weeks.  
 
I contacted Butterfly Photo to try and work out some way of getting a new television. They stated that if I were to send my TV to them for exchange that they would not replace it. They would simply send it in for repair and then send it back to me.  
 
I asked them If I could do a cross ship. They told me no. I also had asked if I could purchase another television from them and then return this defective Television at my expense. They said yes, but they would charge me a restocking fee for the returned TV. WHO CHARGES RESTOCKING FEE'S FOR DEFECTIVE ITEMS? I mean really... are you going to restock it??  
 
Simply put, if you buy a Television from this vendor, you the consumer have NO avenue for a timely resolution. They wash their hands of "customer service"  

This review was modified by its author, slipery, on 7/2/09 5:33 PM.

We received our order the Ultimate Shooters Pack. Steven at Ext. 204 provided efficient and courteous service.  
 
I had a question about our order after we received it, and Steven again provided excellent customer service in a courteous manner and timely fashion.  
 
The order did arrive late, but customer service promptly refunded our money for shipping and included an extra memory card for our camera at no charge.  
 
I have experienced excellent customer service all the way around.  
 
We found the best price for our camera on the internet at Butterflyphoto.com  
 
They beat all other prices and provided great customer service. Steve at ext. 204 was a great help!  
 
 
 
 
 

I can't believe the deal I got from ButterFly Photo. Sales person Steven Clendenny X204 was the  
best! He suggested a lot of things to purchase and wasn't pushy. I upgraded my 37" Panasonic TV  
to a 2009 and absolutely love it! Steven told me  
it would be delivered in 10-12 days and it was  
exactly that. I will highly recommend all my  
friends to call Steven and ButterFly Photo in the  
future. This was the first time ever to order a  
TV on the internet and I will do it again for  
Christmas when I purchase a 60" TV. Thanks again  
Steven. Sincerely, Barbara Rosen from Arizona

Butterfly Photo has some of the best prices around and more important a knowledgeable staff to answer all my questions. Delivery was extremely fast, I’d called my order in Wednesday and received my product on Friday pretty fast..  
I like the dedication of these 2 Guys (Steven C. and Victor F.) so much that I went back to them for another LCD. Great Company  
 

This review was modified by its author, geosmith19, on 5/14/09 5:23 PM.

THE BEST PERSON TO REACH OUT TO IS STEVEN C AT EXTENSION # 204. HE HELPS OUT TREMENDOUSLY AND IS POLITE AND ANSWERS ALL YOUR QUESTIONS. MY NIKON D90, 18-200mm LENS AND WARRANTY WAS SHIPPED OUT TO ME VERY QUICKLY BY HIM.

Hi People how you doing. I just want to inform you about my experience with Butterfly photo i bought an XBR 8 at an insane price. I got my TV then an incidident happened, but they were quick to fix it. Steven Clendenny (x 204) went out of his position helping me out all the way and the customer service rep (x 243) she was also extremely nice taking care of my order. Bottom line i had a positive experience with Butterfly photo. Pretty sure you will have one too. Any one that needs a good quality TV will hear about Butterfly from me.

Steven Clendenny at 800-339-9930 x204 was very helpfull and knows his products very well. I was searching for a kdl52xbr7 lcd Tv on line and came across Butterfly Photo. The pricing seemed good so I gave them a call. I am always learing on cheap price online and not knowing a co name. After talking with Steve he made me feel at ease and comfortable. We discussed the product and price but i was not sure yet. I rechecked online and was going to go with a Name I knew. I called Steve back and told him and he tried again to make the sale. We talked for and while and he discussed with me the extra warranty. We went back and forth with price and I felt I needed to deal with Butterfly Photo. I had the Tv in 2 days just like Steve promised and I also got a 5 year extened warranty which having two teenage boys makes me feel at ease also. I hooked the Tv up that night with a satelite dish HD receiver and you would not beleave the Picture I got. This TV has the 240mh processor in it which blew away the expectations I had. When you switch on the motion enhancer mode to high the people look real. What I mean is it looks like you are watching a play right in front of you. I would recomend this product to anyone. Again I got a great price and excellent service from Steven and the co he works for. R Jones

This review was modified by its author, jasper3691, on 5/19/09 9:23 AM.

Bought a canon SX200, new in box, everything was included. Steven, ext 204, was very helpful in when I was choosing a camera. Price was fair. Beware of scammers who offer a low price but you never get your product. This is an honest business. Steven was a straight shooter and very helpful

My first foray into online ordering of a significantly expensive item went without a hitch. I ordered on line a 65 inch Panasonic Plasma. I recieved a call the next day with a soft sell on a few extras, including upgraded shipping. I declined and that was that. I received e-mails from Butterfly and the shipper letting me know where the tv was. Shipping was free and amounted to "Threshold" delivery, which is damn near white glove anyway. I would recomend them for your purchases.

I bought a wonderful Nikon D90 and I had a special and pleasant experience. I put my order on Monday for 3-5 days Shipping, and call them to know when expect to receive, so Mr. Justin asked me about when I'd like to receive my camera and I said Friday! he told me: I'll put for 2nd day and no extra charge...  
Finally I received my camera yesterday (Wednesday) 2 days before accorded.  
Excellent support, helpful, friendly, very Good price...  
5 stars

Steven Clendenny at 800-339-9960 x 204 is the greatest salesperson. He was very knowledgeable about his products and shot a great deal on Cannon SLR cameras. He was prompt and caring. The cameras are great and the extras he sold me, lens and bigger battery. I am the Sheriff of a small county and he hooked us up. Money is not growing on trees lately. I have 4 of them now and they are fantastic. But not as much as Steven. If you need camera or electronics do call Steven.

I believe that this order was cancelled because of their failure to deliver -- or even process the order -- in a implied and promised manner. I ordered a camera from with expedited delivery charges because I needed it prior to a planned trip to an event. When I checked online to see the status of the order on the expected and missed later day of delivery I was surprised to see that it had not shipped and was under "managers review". I called to find out that Butterfly had, without warning to me, closed for two days. (Two competitors clearly noted on their order sites that they would be closing for holidays).  
Today I found that the order was still in review and "might" ship as early as Monday of next week and scheduled to arrive at the earliest of Wednesday, the day of my departure.  
 
This is not the expedited service I expected and agreed to pay extra for.  
 
Had I been able to talk to a supervisor at this time, the angst might have been mitigated but I was told that the supervisor was on the phone and that I COULD NOT HOLD for the supervisor because, since they had been closed two days, she was too busy.  
 
On one level, they had a good price, but I am more than willing to pay a bit extra for good service. Probably the most upsetting part of the entire experience is that not only was a supervisor not going to be available until, maybe, the end of the day, when I asked to speak with someone in the company's management, I was told that no one would be available.  
 
I like shopping online, but when the system fails, it really fails. To find that after an entire business week that an item requested for express shipping, at an additional price, was not even scheduled to ship until the next business week is unacceptable.  
 
That was last week. Earlier today I was contacted by Steven in Butterfly's customer service department. Since I had ordered the camera I wanted from another source, he offered to make my situation better by providing me with an extended USA warranty and a sincere promise of concern and caring. I feel that he took it uypon himself to make sure that I was happy with the result and that I would consider using Butterfly in the future.  
 
All businesses have problems in taking care of a variety of customer needs. It is the top companies that go out of their way to see that a problem is solved. I feel that Butterfly is one of those companies and, I feel better about using them in the future than I would have if no problem had occured.

This review was modified by its author, mrkulka, on 4/20/09 4:18 PM.

I ordered a Canon Vixia HF200 on April 9, 2009. April 10 is good Friday holiday and the online store was closed. On Sunday April 12, 2009, I did receive a call from butterflyphoto and he tried to sell me extra battery, SD card and travel case. I said no to everything, of course. They did ship it out on Monday April 13, 2009. I received the camcorder on April 15, 2009, which is really fast consider they are shipping from NY to Texas. The camcorder come in okay. butterflyphoto was the first online store to drop $50 from $749.99 MSRP. I recommend this store.  
Ellis

I have to say I was skeptical after reading some mixed reviews but I went ahead and ordered anyway. Item is a Canon 50d w/28-135 lens. Everything came as promised. Ordered 3/18 received 3/24. Make sure you call them back when they call or your order won't get shipped. I haven't had to do that for any other retailers. They of course tried to sell some accessories, but didn't give me any grief when I declined. Called back customer service with a couple of questions and got prompt courteous service.  
 
I don't think you can ask for better.

My camera purchase at Butterflyphoto was a pleasant and efficient experience, thanks to the help of Steven Clendenny. Steven was friendly, knowledgeable and answered my many questions about the Sony A200 with 75-300mm Lens Package which I ultimately purchased. I got a really great price - best I could find. Warranty and a couple of filters were also purchased at equally great prices. Steven did a great job. I'm sure that I will recommend him an Butterflyphoto to friends looking for camera equipment. BF