This was the second large $ order I placed with Butterfly photo in the past few months. I first ordered a D700 body with a 24-70mm 2.8 nikon lens. Item took weeks to ship, after many phone calls I was able to get them to finally ship the item. Thinking it was an honest mistake and they seem like a good enough company I placed my second order with them for a nikon 70-200mm lens and after waiting for THREE WEEKS!!! I called to find out what was wrong and they told me this lens was "out of stock" and when I looked on their website it was STILL listed in stock just as it was the day I bought it, only difference was the price has gone up... Little fishy. Long story short, after three more phone calls and they finally got the item shipped, but they sent it out 7-10 day ups when I TOLD THEM I NEED IT THIS WEEK! Just seems like these people could care less about their customers.... Oh, and I was promised phone calls and emails multiple times and never got one of either.... great customer service.... NOT

I submitted my order for a Nikon S210 and there was a problem with the processing because my billing address is different from my shipping address. I tried to contact them on Sunday (2/8/09) but they weren't open and I kind of had a hard time getting in contact with someone because their hours of operation on the website, email, and telephone were all completely different. Once I did talk to someone the issue was completely resolved. I can say that they are truly polite and are there to make sure that you are a satisfied customer which I am. I would definitely buy another electronic item from them, I am pleased.

I ordered Canon SD1100 with 2 days shipping then when I was called to confirm the order, they offered me to add a 3 years warranty with which the 2 day shipping came free.  
But somehow they created another one instead of changing the previous one so ;  
I was told I ordered both of them on web (I dont see the second order in my account info )  
For the second order I was charged a week later.  
When I tried to send the item back they wanted restocking fee. After I wrote e-mail I called them again and this time i was not asked for a restocking fee but I had to pay for the shipping cost which was 8 usd..  
 
I got my refund a month later but 20 USD is missing.  
 
Butterflyphoto adventure caused me 28 USD..  
Dont deal with them because no matter what they do is YOUR FAULT.  
-----------------------------  
 
Butterflyphoto gave my 20 USD back.  

This review was modified by its author, eturkan, on 7/1/08 6:05 PM.

I ordered a camera from Butterfly Photo from the internet which advertised quick (two days) and free shipping. After a few days, I received a phone call from one of their salesmen that said if I didn't purchase something else, I wouldn't get my camera for at least a week. He wanted me to buy a camera bag and another camera item specifically made for the camera I ordered. I was not interested and told him so. Then I received an E-mail from Butterfly Photo, called: DOD Marketing, Inc. that stated my item had been shipped. I checked the FED Ex tracking number and it was suppose to arrive within days like it was advertised. Not the longer delay the salemen stated to me.  
 
The camera never arrived. I checked the Fed Ex tracking number again and saw it said delivered? Then it changed to say it was being returned? I called Butterfly photo and the Customer Service gal said she could see it was being returned and ignored me when I told her it was never delivered. She said she wouldn't refund my credit card purchase until it arrived. It did but I didn't get a refund. This went on for weeks until they finally refunded part of my order amount. They kept some of it saying it was a restocking fee.  
 
How can anyone be charged a restocking fee on an item they never had? I called Butterfly which stated it was open until 7:00 PM but got no answer. I tried again the next day and see that was changed to 4:00 PM.  
 
I E-mailed them and they said they would not refund my money unless I purchased the same camera again.  
 
Clearly, this is a company that preys on good people. They are not reasonable and have not tried to fix what they broke.  
 
I called Fed Ex and asked them why didn't they deliver my package. I also asked them to tell me my address and why there is no signature for my tracking number? A signature is required for a two day delivery. They confessed that they didn't have my full address and they couldn't deliver it. They continually appoligised and told me Butterfly Photo was contacted after they found out they couldn't deliver my package. Butterfly photo didn't respond to Fed Ex for the five days. That is why they returned it to Butterfly Photo.  
 
Butterfly Photo has my correct address. Don't ever let a vendor tell you otherwise after you make a credit card order. If they don't have your correct address, they will not process the order.  
 
Butterfly Photo had my correct shipping address but wouldn't give it to Fed Ex and they charged me for it.  
 
Stay away from this dishonest company. Beware of Internet theives!

After reading a ton of mixed reviews about this place I decided to give them a chance. Before i ordered, I went to ritzcamera and asked them to price match Butterfly Photo. They did with no questions asked. (Since they did the price match I could only assume that they must be a real computer or a place like Ritz camera wouldn't of done it.  
 
I was looking at the Sony A350k Camera with 18 - 70 lens. Everyone else sold it for 899.99 + Shipping, Butterfly had it for 788.00 with free shipping. The is a big difference and made me feel like maybe its a scam. I put my fears aside and ordered the camera and i got a filter kit (witch the price was a little on the high side but still way less then any other place) Both ordered shipped out FedEx today. I haven't received them yet, but I did call and spoke to Sales to confirm the orders, he didn't try to upset, he did ask if i needed anything else, i said no and he said this will ship later today.  
 
So far I am 200% happy with them and I would go back again and I will when its time to get something else for a good deal.  
 
Thanks Butterflyphoto!

After researching TV/DVD combos, I decided on a Toshiba 26LV47, and Butterfly Photo had the best price. I was a little concerned after reading the customer ratings, but the TV arrived as promised, via 2-day FedEx. I did call to verify they received the order, and they assured me it was in-process and be would delivered in a couple days. No shipping or tax, painless transaction.

Well, I have to admit butterflyphoto did a great job delivering my Canon HF-10. The price was by far the cheapest. The site was not so great but the product arrived 7 days after ordering and in perfect condition. After placing my order I logged onto resellerratings and I read all the bad reviews about butterflyphoto. I called them up the day after I placed my order and after being transferred to 5 different people they told me they did not have my order in their system and that I needed an order number before they could do anything including canceling my order. I waited it out and the next day I get an email saying that my order is being processed. About 4 days after placing the order, I was emailed telling me to call them up because I “qualified” for some special coupons. They obviously were trying to sell some warranty and wide angle lens. I declined and the salesperson was not pushy and the call took about 30 secs. I’m not sure if I needed to call them but I did anyway. The product arrived 3 days later via DHL and required a signature. The product was entirely new and in perfect condition. So overall, I got a perfect product at the cheapest price and it arrived 7 days after placing the order. I just don’t think they offer any customer service and I would hate to think about what would happen if I wanted to return something.

Called to purchase a camera. The first guy I talked to offered me $5 for second day Fedex shipping, I declined the expedited shipping and he then transferred me to another rep. She transferred me to another rep who transferred me to another rep who transferred me to another rep.  
 
So the fifth person I spoke with tried to sell me a memory card, I declined. He then tried to sell me an extra battery, I declined. Finally he tried to sell me the expedited shipping for $10... He said that if I did not choose the expedited shipping my item would be sent parcel post. He then said that it would be sent Fedex or Parcel Post and it was up to their discretion. He also said that if I paid for the 2nd day shipping it would be shipped the following day, if not it would be shipped out 3 days later. I was in no hurry so I said free shipping would be fine.  
 
Turns out it was shipped out the next day using Fedex 2nd day shipping at no extra cost. Item looks good and I received it quickly. It looks like they use Fedex 2nd day shipping and just try to milk you for as much money as they can.

At ButterFly Photo they fortunately have at least one person who knows how to say sorry. The sad thing is that it happened after I've posted here my story.  
 
I have bought a TV from butterflyphoto, the product was ok and it was shipped quite fast. A few weeks later I got an email from my former boss informing me about the crime I committed using the company credit card to by a new TV. WHAT! I moved to other city several months ago, I do not know the company credit cards number and to prove I didn't do anything wrong there was my home address as a billing address on the invoice so butterflyphoto couldn't charge other card. BUT THEY DID. I have no idea what kind of a mess they have at butterflyphoto but it looks like they used information from years ago when I was doing purchasing for my former company. I called them, they fixed everything telling me that it's all my fault and I shouldn't use credit cards that are not mine. WHAT! I DID NOT DO THAT. But it is not the end of the story. It looks like they have now even bigger mess then before. A few months later (today) I found out on my credit card statement that they've just charged me ones again for the same TV. I called them and they said again that it is my fault that they charged the credit card which didn't belong to me so now they are fixing it. I have already paid for that stupid TV. In March. Now we have April.

This review was modified by its author, mario_now, on 4/23/08 3:07 PM.

After reading other reviews here I was dubious about buying from Butterfly Photo, but they had the lowest price I could find for the Canon PowerShot A590IS, so I took a chance. Ordered on Friday, March 14th and the camera arrived on Tuesday March 18th via FedEx. No tax or shipping fees and the camera was brand new in the box, complete with a USA/Canada warranty and all UPC codes. I did receive an e-mail after placing my order asking me to call about rebate coupons for this camera. Did not call, just replied to Butterfly Photo that I didn't want any coupons and to ship the order. It was on the way to FedEx late on the 14th. In spite of other negative reviews, this order was trouble free and the camera is exactly as advertised. I'm happy with this buying experience.

This review was modified by its author, jwight, on 3/22/08 10:26 PM.

GREAT experience! Ordered by phone from Butterfly Photo (owned by DoD marketing) and I asked right up front about confirmation emails upselling etc. The sales person said the only email confirmation would be the one saying the order shipped and that he’d offer me the accessories and such right up front. We both had a laugh about that because of how candid it was – no trickery or sneaky confirmation emails or “backorder” delays.  
I told him what I wanted, he politely asked if I was interested in a memory card, battery, etc. I declined and that was the end of it. He asked if I wanted a warranty, I declined and that was the end of that. No big deal.  
He processed the order without any further selling and I felt no pressure at any time. The total was exactly as advertised, no tax, no shipping.  
I was told it would take 7-10 business days to get it, but it showed up 2 days later! I had ordered a Canon SD870 camera and that’s exactly what showed up. It’s an original Canon, not a knockoff, not a refurb. Packaging was completely retail.  
 
All this makes me wonder we all ordered from the same company or another by the same name. The Butterfly Photo I ordered from is in Jersey City, NJ.  
 
BTW, I got scammed by another company before this order and found this site in the process of discovering that I’d been scammed. That’s in fact, how I found butterfly photo, although at that time (2/7) the ratings were around 8/10. As I post this the rating is 5.8/10. I’ll never buy again without first checking this site!

This review was modified by its author, jbones, on 2/25/08 7:44 PM.

Hmmm, it must depend on waht you order, how you order or from whom you order. I paid for a Sony AV recevier on 2/16 via PayPal, the merchant shipped on 2/18, and I took delivery 2/20. No muss, no fuss.

This review was modified by its author, JamesDF, on 2/29/08 12:41 AM.

I didnt buy online but rather called them on the phone, becuase I was hesitant about spending $4000 online for a Plasma TV and a surround system. Initially the conversation went ok, and I decided to place an order. Then the pushy high pressure sales started. Then came the attempt to sell me a service contract which I immediately declined, and had to be firm that he neednt waste his time tryingto change my mind. I also asked him for a set of HDMI cables, after he gave me the total I asked the price of the cables, which he told me were $80.00. I then told him to drop it because these high end cables are just a scam. He then proceeeded to argu with me, saying in so many words that I'm ignorant, I guess being an EE for the last 30 years doesnt count for much. Which he then tried to berate me for not getting a extended warranty, at which point I told him, that I wasnt going to continue with this conversation and he if he wanted my order he'd best stop, at which point he abrubtly ended the conversation. I ordered a 50" Samsung Plasma, and Yamaha ysp-1100 sound bar, a Yamaha Sun-woofer, and a Articulating TV mount. The Items arrived on time except for the sub-woofer. Here's where customer service stinks, I'll call and wait on hold 30 minutes, untill I get tired and call back this time hitting the button for sales, thinking they'll always answer the phone, but then I get the recording saying that they're closed, real annoying. I evnetually get someone the next day, tel them that I hadnt recieved my speaker, and they informa me that it was out of stock. They should have told me that when I ordered the damn thing, I would have gotten it elsewhere. I got the sub-woffer 2 weeks later.

Buyer Beware! Avoid Butterfly Photo at all cost. First off, I'm an easy guy to deal with. But don't jerk me around or lie. That I cannot deal with. I ordered a camera from Butterfly Photo on Monday and was told it was IN STOCK and should ship on Tuesday. Wednesday morning I got a phone call asking to verify the address. Oh, and I was at that time talked into buying an extra battery. I'm wondering now if THAT is why I was called to "verify" my street address. A slick way of adding more to the order. I was then told the camera would ship by the end of the day and I'd get an email of such. I'd have the camera by Friday. Neither happened. Called on Thursday morning and was told it should ship on Friday or Monday. Huh? Now I'm getting suspicious. I told the rep I made it clear I needed the camera by Friday, AND the item was ordered on MONDAY. She then said, "oh, I see here that it isn't in stock." Huh? I explained the history and she had no explanation. I told her this was totally unacceptable that I was told the camera was in stock and would ship to be delivered by Friday. Oh, they DID, though, charge my credit card for the full amount. But didn't know when it would be back in stock. Totally frustrated by now, I cancelled the order and went to H1Photo.com (now Thursday afternoon). Camera was in stock there and the sales rep said it should go out the same day. It did. Wow! Great service there! And I received a prompt email confirming this. Thursday evening I checked the tracking number and it is actually being delivered today! I'm in CT and H1Photo is in PA. So kudos to H1Photo.com for being courteous, honest and prompt. They provide what they advertise. Butterfly Photo does NOT! I will NEVER buy from Butterfly Photo again! Lesson learned!

I ordered a SONY SR7 DIGITAL CAMCORDER online from these guys as a Mother's Day gift for my wife due to their low price. I received the order confirmation almost immediately, but then the next day got a very generic e-mail saying that I would have to call them. I didn't call them but received their call. After I refused their their battery, he said it was back-ordered. I canceled it immediately.  
 
Dear *********,  
 
 
 
RE: Your Order - Number BFW******  
 
 
 
Thank you for your on-line purchase. We hope your shopping experience was a pleasant one.  
 
 
 
Please contact JASONM regarding your order at 800-339-9960 Ext. 202  
 
Customer Service Hours  
 
Monday - Thursday 9:30 - 7:00PM EST  
 
Friday 9:30Am-4:00PM EST  
 
Sunday 11:00AM-6:00PM EST  
 
 
 
Thank you for shopping with butterflyphoto.com  
 
 
 
Butterfly Photo  
 
1(800) 339-9960  
 
Never NEVER NEVER shop from this place. Waste of your time!