Their shipper, UPS, lost my shipment, a digital camera. This part was a UPS problem and not Digital Megastore's fault. But, Digital Megastore handled the situation very very poorly.
I was first promised by Digital Megastore that I would have to wait 7 days before they could ship out a replacement, while they waited for UPS to process the claim. Most stores I have shopped at will send you out a replacement immediately when a shipment is lost or arrives broken.
7 days later, nothing had happend yet, Digital Megastore had not contacted me. I had to find a time to call them on my own time, and they have fairly limited customer service hours. Then I had to wait on hold for a long time before I was able to get someone on the phone, who told me 5 to 7 more days. To make a long story short. I was repeatedly told that everything would take 5-7 days before they could send me a replacement or get me a refund. I would have to call back 5-7 days later, and would hear the same broken record again and again.
In my opinion the people were extremely nice, but the service was extremely terrible. I don't think I would shop here again, and I would recommend you don't shop here either, unless you don't mind waiting well over a month before getting a replacement or refund on a lost shipment, don't mind having a lingering negative amount on your balance sheet for a long time, and don't mind spending lots of time on hold and following up on your own in case of any customer service issues.
Eventually I was told they were finally agreeing to give me a refund and it would take 5 to 7 days. 5 to 7 days later, still no refund. 5 to 7 days after that I did finally receive a refund, well over a month after my original order.
To those who would order any product from DigitalMegaStore, consider my experiences with their personnel, "Jim" and "Dave". I ordered a Sony RDR-HX900 DVD recorder on Jan 25. They applied a $19.85 charge for 3 day Fed Ex shipping and immediately charged my credit card.
On Jan 31st a call to "Dave" who stated he couldn't understand what happened with the order, but that he would ship it overnight Fed Ex. Confirming email sent to "Dave" about the phone call. No shipment received.
I called on Feb 3rd and talked to "Jim" who said the item had been out of stock and that he would refund the shipping charge and ship the order on Feb 6th if I would not cancel it. A confirming email was sent on what "Jim" had said and agreed to. The order did arrive on Feb 7th, but the shipping refund did not occur even after a third email was sent asking them to honor their agreement.
The bottom line is...is that DigitalMegaStore may have some good prices and some will probably get good service if the item is in stock, but I would never consider doing business with them again due to their outright dishonesty about stock, promises to ship in a timely manner, refund shipping charges and refusing to respond to emails regarding the order. Their method appears to be to promise you anything to keep that order going.
After this post hit, personnel from Digital MegaStore called me to offer to make things right. They agreed to refund the shipping charge which finally posted on 17 Feb on my credit card. A three year warranty on the product was also offered. They were also very apologetic about their service. I am now mildly satisified with the final results of this experience. These rating companies are so necessary.
This review was modified by its author, crossroad, on
1/4/06 2:09 PM.
I've downgraded my rating from high to low. Great price on my camcorder. They called to confirm and offered an accessory package but happily took no for an answer. Item arrived in 5 days (3 business days).
I have had 2 problems after the sale. During the 3 days between ordering and shipping, the price dropped by $12, so I called and they agreed to credit the $12. Also, the bar code sticker (required to get a $100 Marriott hotel bonus) was missing from my box; when I called, they said that's because they're not an authorized Sony dealer, but they would try to get a sticker from their distributor.
A month later, I'd heard nothing and received no refund. I was unable to reach them by phone (got put on hold and disconnected); in response to 4 faxes, they faxed back a copy of their policy that rebates are the responsibility of the manufacturer. That's fine, but the manufacturer can't be expected to give a rebate if the retailer rips off part of the packaging as this outfit did.
Finally I disputed the transaction on my credit card, so they gave me the $12 but ignored my request for the $100.
I would avoid this store.
This review was modified by its author, btburger, on
5/24/05 3:26 PM.
Purchased a Canon Digital EOS Rebel from Digital Mega Store. I have seen so many ratings during this procees that I just had to put in my praise for this store. No pressure, no hassel, no problems!!! My camera shipped a day ealier then they said it would and arrived a day earlier than FedEx said itr would. The price was one of the best that I have seen.
I rate Digital Megastore very high. I placed my order March 17, 2004 and received it on March 23rd, 2004. Very courteous on the phone and no pressure to buy accessories. The price on my Minolta Dimage A1 was great!!!!! I would definitely buy from Digital Megastore again.
Excellent purchase experience. Product promptly processed and shipped. Best price for the Fuji S7000 out of merchants ranked in the top 80 percentile. I will definitely be buying from them again!!!
Very poor customer service. The phone number rang for days with no answer, then when it did pick up, I was put on hold for over half an hour. I had to call half a dozen times and when I spoke to people, they were ALWAYS rude and short tempered.
