Even though I placed my order the night before (so it could ship the next day), I got the email saying the order had been received, and would take 1-2 days for processing... unless I wanted to call and "verify my order" to expedite the process. When you call they just hit you with dont you need accessories? Warranties? And they tell you that camera battery life isnt so hot.. so dont you need the extended battery? The customer service people are RUDE. And even after verifying my order, they still would not ship it out same day, even though its not even 12 noon EST. And calling back to talk to customer service? They wont even answer. You wait on hold for 5 min at a time, then they eventually hang up on you. You want sales? They of course pick right up, after only one ring. I had to call sales TWICE to get my order canceled. First time they transferred me to some guy's voicemail. I cancelled my order and will never buy here again. DO NOT EVER BUY FROM THIS MERCHANT!!
Do not buy from this place! They are scam artists! They sold me an extended warranty on a projector for $299 and the warranty was worthless. When I tried to use the warranty the warranty company had disappeared. I called Digital Megastore to get a refund and they gave me the runaround for the 2 weeks telling me everything and anything to get me off the phone. Do not buy from this company! They stole my $299 and refuse to give it back.
I usually dont comment on purchases that Ive made, but my recent experience warrants a few comments. Originally, I ordered the Panasonic PT-AE3000U projector from Digital Megastore. After several weeks of frustrating calls to their customer service department, I cancelled the order and decided to purchase the projector from Visual Apex. It was the best decision I've every made. Visual Apex delivered the projector to me in a very timely manner. 5-6 days from when I placed the order. There website provided very accurate product information, especially when it came to item availability. Visual Apex charged my credit card after sending me valid confirmation that the projector shipped, which was something I had to fight Digital Megastore on for charging me on something that they never shipped. My projector arrived in excellent condition.
I am very pleased I purchased from Visual Apex. I will definitely look towards Visual Apex for any future purchases I might have. The amateurs at Digital Megastore could learn something from Visual Apex's professionalism and excellent business practices.
Took 20 days to tell me they couldn't fulfill my order. This vendor is a joke. Don't let the great prices advertised fool you. Good prices mean nothing if they don't deliver.
WORST COMPANY!!!!!!!!! SHIPPED US A DEFECTIVE CAMERA!!!!!!!!! We ordered a Cannon EOS 5D MKII camera. They sent us a defective one!!!!! We ordered the body of the camera at a cost of $2,625.00. They threw a defective camera in a "kit" box (they removed the lens before sending it to us) and shipped it to us!!! We only ordered the body. We immediately called Cannon when we opened it and discovered that it would NOT work and it gave us an error message. We looked up Cannon's phone number online since there was not an American phone number listed for Cannon in the instruction book. Cannon told us that it would have to be repaired by a camera repair shop before it could be used!!! We also found out that they sent us the European model with European instructions and European phone numbers. We were told on the phone that we could get a full refund when we returned it. When we checked our credit card statement, we discovered that they deducted $262.00 from our credit that we were supposed to receive! When I called and asked to speak to a manager, I was transferred to the owner. He said that because we would not exchange the camera, they charged us a "re-stocking fee." I asked him, "Why would I want to do business again with a company who sent us a defective camera?" THEY MADE A COOL $262 BY SHIPPING US A BROKEN CAMERA!!!!!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!! The owner is also VERY rude!!!!!!!!! We re-ordered a new camera from B & H Photo Video: www.bhphotovideo.com and the camera and ordering experience were both wonderful!!!
This review was modified by its author, Pam2, on
5/27/09 4:10 PM.
I placed an order for a Yamaha RX-V663 for $349.00 on February 26th after reading positive reviews for this product. I then proceded to cancel via e-mail (following the link provided on the website to do so) this order approximately 10-12 hours later after belatedly (my fault) reading overwhelmingly negative reviews concerning this merchant.
I also discovered that they are not an authorized online Yamaha dealer, hence the generic extended warranty; Yamaha WILL NOT honor a warranty unless the product is purchased from an authorized online dealer...
Approximately 4-5 DAYS LATER I received a shipping notification e-mail which also indicated that I would also be charged an extended warranty, WHICH I DID NOT REQUEST. This was reflected on my bank statement in the amount of $398.99.
I contacted my "Account Manager" Alex, who immediately transferred me to "Customer Service", which, in my opinion, is nothing short of a joke; after remaining on "Hold" for 20 minutes (must be a tactic used to discourage complaints, returns, etc.), I concluded telephone contact was not the way to go.
I then contacted UPS, explained the situation to them, and informed them that I would be refusing delivery to avoid any return shipping charges. No problem there.
I sent e-mails to DigitalMegaStore almost daily (Tammy@digitalmegastore.com and Sara@digitalmegastore.com), keeping them informed of my intentions and repeatedly requesting a credit back to my bank account.
I also contacted the fraudulent transactions division of my bank to cancel my debit card as well as the Better Business Bureau (read their complaint history concerning this company as well, by the way). I was responsible for the transaction since I authorized it, so nothing could be resolved until the merchant received the merchandise back.
Anyway, I DID get the entire transation amount credited back to my account near the end of March, ALMOST THREE WEEKS after DigitalMegaStore received the Yamaha receiver.
DigitalMegaStore had almost $400.00 of my money needlessly tied up for almost a month due to them shipping an order 4-5 days AFTER I notified them to cancel it.
BEWARE OF DEALINGWITH THIS MERCHANT...be sure to check out ANY online merchants with resellerratings.com FIRST!!! I wish I had..
I ordered an Optima video projector. They had the best price on the web and it included free shipping. I was well aware of the many negative ratings, but I was not in a hurry and wanted to see how the order would go. I received an EMail the next day to call them. I did and was told that the free shipping did not include insurance. Tom, the sales rep, initially wanted $69 to insure this $2,800 projector. UPS, of course, charges $7 for this amount of insurance so I balked. After some haggling, Tom offered to insure the shipment for $39. I agreed because the overall cost was still less than other vendors. He said I'd receive an EMail with the tracking number, and I waited. A week later I called them and was told it would ship "today" and I'd receive the tracking number by EMail. The following day I received an EMail to call them. I was again told it would ship "today." Later that same day I received an EMail from Tammy that said that that they "ran out" of this item, they can't get anymore, and that my order was cancelled. This is surprising since it is a new model that is available from many other vendors. So I spent an additional $100 and ordered it from B&H (from whom I really should have ordered it in the first place).
They run a scam. They have had my money for nearly a month and I still do not have the camera
that I paid for. No one there will give you a straight answer. They lie time after time.
DO NOT BUY FROM THEM
Digital Megastore was the WORST online shopping experience I have ever had. I ordered a surround sound system from them for 800.00 and even offered to buy a second one if the price was right. They were only willing to take 5 dollars off the extended warranty. I said no thanks. After never receiving a tracking number I started to call Digital Megastore. They were very rude and always rushed me off the phone. I took 2 days off of work because he said the package was arriving at my house tomorrow. It never came. 2 weeks went by and all that time I called them asking for a tracking number. They promised it shipped. 3 weeks now went by. They also said they were getting tracking numbers tonight (after they close) and would send it to me. I never got it. (They told me this on 5 different occasions) Their customer service email does not work. You try to log into your account it does not work. After calling more than 12 times I asked the lady wheres my package...SHE said "I DONT KNOW" I said has it shipped " SHE said "I dont know" I said, "what do you mean you dont know?" Then I finally was fed up and told her look tell me the truth has this package shipped or not. She told me no it has not shipped. So not only did digital megastore sell me an item that was not in stock they lied to me every single day. I had to call my bank and reported them as Digital took my money out of my account the second day. No one at megastore even cared. Funny one of the phone calls the guy told me its coming tomorrow. I said how do you know that I havent even given u my invoice, order number or what the product was. He just rushed to get me off the phone. Do not buy from them their past reviews are very very bad. Also what a coincidence that nearly every review if you look back has the same sales man NAMED in every review. All the customers name him I dont think so. That is highly unlikely. Look at the better business bereau they give them bad scores as well. They also do have several sites with different names but hmmm all with the same adress. They are crooks. LOL it would seem that someone over there would finally wake up as they have been doing the same lousy service for YEARS!!!
I placed an order with Digital Megastore on 12/13/08 for a 3 to 5 day delivery of a Garmin GPS sytem. It is now 12/22/08 and still no GPS. I called them and they said i'd have it on 12/30/08!! I immediately asked to cancel the order. The guy was rude and said it has already shipped and they didn't even place the order until 12/16/08. He told me if I wanted to cancel the package then to not accept the package when delivered (assuming i'm home that is). If it ends up getting dropped off at my doorstep then I'll take it back to UPS to RETURN TO SENDER. I now have to make sure I get credited with my credit card company. This has been a nightmare b/c this is a Christmas gift and Xmas is in 3 days. I will NEVER order from them again. Very rude customer service people too.
Their shipper, UPS, lost my shipment, a digital camera. This part was a UPS problem and not Digital Megastore's fault. But, Digital Megastore handled the situation very very poorly.
I was first promised by Digital Megastore that I would have to wait 7 days before they could ship out a replacement, while they waited for UPS to process the claim. Most stores I have shopped at will send you out a replacement immediately when a shipment is lost or arrives broken.
7 days later, nothing had happend yet, Digital Megastore had not contacted me. I had to find a time to call them on my own time, and they have fairly limited customer service hours. Then I had to wait on hold for a long time before I was able to get someone on the phone, who told me 5 to 7 more days. To make a long story short. I was repeatedly told that everything would take 5-7 days before they could send me a replacement or get me a refund. I would have to call back 5-7 days later, and would hear the same broken record again and again.
In my opinion the people were extremely nice, but the service was extremely terrible. I don't think I would shop here again, and I would recommend you don't shop here either, unless you don't mind waiting well over a month before getting a replacement or refund on a lost shipment, don't mind having a lingering negative amount on your balance sheet for a long time, and don't mind spending lots of time on hold and following up on your own in case of any customer service issues.
Eventually I was told they were finally agreeing to give me a refund and it would take 5 to 7 days. 5 to 7 days later, still no refund. 5 to 7 days after that I did finally receive a refund, well over a month after my original order.
Not at all happy with these folks and would never recommend doing business with these liars.
Bought a new Denon receiver, when delivered, it was a previously opened box and was damaged. I requested a refund and they said they would cover 1/2 the shipping costs (after negotiation); they defaulted on the shipping but refunded. Now they keep me on hold indefinitely now when I call them. They are not worth my time or my money.
Save yourself the $ and headache...avoid Digital MegaStore altogether...I know I will.
do not trust this seller. They are rude on the phone and very pushy. When they called me after placing the order for a $1100 speaker, they were trying to sell me a warranty, when i said no, they insisted on insurance and said that my item will not be covered for any damages during shipping. They said that the manufacturer wont value any warranties on yamaha products through them. He said that they would treat it as a refurbished item. The man said that Crutchfield was an authorized dealer with warranty but they offer the speaker for over $1900, I then told him that it was $1500. I was nervous that the retailer was a scam from how pushy he was, so I told him that I would cancel the order, he then interrupted me telling me to wait. (i heard typing in the background) the guys comes back on the phone and says "Acutally, I wasn't far off, you were.. Crutchfield is selling it for $1600, so I was closer than you." I said thank you, please cancel my order. He said I'll send you a cancelation email, then hung up the phone so fast that I heard it slam on the receiver.
Anyway, I will be informing AMEX that I dont trust the retailer and am afraid the salesperson will use my credit card #.
So at first my experience was good I was assigned a rep to help with my order. Four days later they contacted me stating there was a problem with my billing. After numerous contacts to my bank (who said there was nothing wrong) and contacts with this company and management They would not be able to get the product to me in the time they promised unless I paid $27 for overnight shipping. My sisters graduation is this weekend and I was counting on this camera. Needless to say my order is canceled and I will not be shopping here again.
This review was modified by its author, Mv3rck, on
6/5/08 1:12 AM.
