Do not order from them online or send them emails, they will never check.  
 
I ordered an item from them on a Wednesday for 2nd day delivery. Did not send it in time so I didn't get it until the following Monday. When I sent them an email about it I never rec'd a response. I will never buy from here again.

still waiting for item.  
 
8/1/09 order date  
8/8/09 order processing  
8/15/09 item on backorder  
 
9/3/09 still waiting for shipping confirmation.

This review was modified by its author, tommy96814, on 9/3/09 6:50 PM.

From far the worst e-store I know. Totally dishonest, liars, their customer service reply to about one email on… a lot etc… The first thing to know is that a refund from the States to a foreign country like mine through credit card actually takes 2-3 days max (I already received refunds from other e-store in similar location, and that never took longer, so it’s obvious that toysnjoys company intentionally slowdown the process !).  
 
Basically, I ordered two items from them. Immediately after that, I saw that the description of one was wrong so I sent an email to the customer service (it was only a few minutes after my order) to know if they can cancel the item and corresponding shipping. Soon, a woman named Gwen replied and asked me why. I explained to her and she agreed and told me that they will only send the item I want and send a refund (quite a high amount) for the other. After that no more news during a week. The next Friday, I received an email that confirmed my order….. for BOTH items. I immediately sent another email to the customer service who never replied. I contacted the return service (the famous “Art Molina” who some of you talked with). He apologized, sent a correct invoice and confirmed that I would get a refund soon (it was in September). A bit later, I received the item (only one)… but no refund. I contacted the customer service who simply confirmed it and told me that I should get it under 7-10 days, 1 month maximum. So I waited patiently. Since after one month I still haven’t received anything, I tried to contact the customer service to have some details, but of course, they never replied. I contacted again Art Molina, but the only thing he said was that he would check that… after that nothing more, no more replies to my messages etc…I finally called their Honolulu shop. The person I talked with admitted that the refund still haven’t been processed but would make sure it would be posted during next week so I’ll receive it promptly and confirm it in an email. Since he didn’t, I contacted one more time the customer service, and they confirmed that my refund has been posted (here, we are about 2 months after the first refund “promise”).  
 
Since on the 26th of November, I was still waiting for their refund, I finally decided to fill a complaint with B.B.B. (Better Business Bureau). I sent a last email to toysnjoys where I informed them of my decision. Whereas I usually have to wait for some days (when they reply..), I got an answer during the same day from Alex Le ! The person apologized, said he don’t know why I still haven’t received the refund. He told me that his billing service is closed the week end but if I have paypal I give my address to him and he refund me the same day. Since I've not been able to reply the same day, he finally did the refund trough credit card, and 3 days later, I had my money back ! If I didn’t read the other reviews, I’d think they really forgot my refund or something like that… but I really think the B.B.B. have a strong reputation and really can put the pressure on them and that if I didn’t do that, I would still be waiting for my refund.  
 
I don’t know how their physical store is… but for sure, their website is not recommendable. To anyone who have problems like that with them, I really recommend to deposit a complaint at B.B.B. here :  
http://complaint.bbb.org/  
then follow the instructions, describe your problem, desired solution etc… and inform toysnjoys of that. For the overseas buyers, don’t worry, B.B.B. can handle all requests, even from foreign countries (I’m from France). That doesn’t cost anything… and really can help a lot and speed up things  
 
Considering the others reviews, I would only say in conclusion:  
 
If you want a store that:  
 
-lies about items in stock or not  
-charge your card even if item is not in stock  
-practically never reply to emails  
-don’t know anything about consumer respect  
-are “not really” quick for shipping your order  
-have some huge difficulties to post a refund  
Etc…  
 
Then go to toysnjoys… otherwise avoid them!  

I have a complaint about a company operating on the internet called Toys N Joys based out of Honolulu. I ordered 2 different bags for my sons birthday. One arrived 10 days later and the other was put on backorder and then 3 weeks later the other arrived which was the same item as the first one recieved ie they sent 2 of the same things and not one of each different school bag. So i contacted them and they said to send it back priority mail and that they would send me the proper bag and pay for the postage it incurred. So i did that the very next day I paid $68 to send a bag that only costs $9.99. They said they received it 2 days later but that they dont usually pay FEDEX which was what my post office sends priority packages as. (in hindsight i should have just kept the bag and sold it on ebay but i really wanted the other bag which is so rare to find in stores).So this was September, it is now November and I am still owed $9.99 for the item and $68 for the postage. I keep emailing once a week and most of the time there is no reply I have recieved one reply which says the matter is with management and it is up to them and that sucks..I feel ripped off and cheated by these people. I just want my money back!!

In october I order a digimon clock and then I got a email from them that it has being back order. And I only received it in mid june. 2 weeks before I order again and I got it within a week. I dont know whats theyre deal but just be careful. Even with the prices that can be expensive. Like a pokemon figure around 6-8$. And on ebay you can get it for less.

I ordered several collectible items, which of course were unavailable. I was charged, naturally, for the order and the shipping fee and advised, after requesting an e-mail confirm, that the items would be shipped shortly through the New York store although it was becomming apparent to me they didn't have the items and wouldn't get them). Of course, that was some two weeks ago.. A call to their Honolulu store (on my own nickle) asking about the status was rudely answered by the response, "so you want to cancel the order and get a refund?" At that point, I was so ticked off that I said yes. Of course, that was followed (amazing how quickly this one came), by an e-mail notifying me that since I had cancelled the order I could expect a refund in 1 to 4 weeks. Being seriously ticked off at that point, I have now filed a complaint with the Hawaii AG. This company is so bogus and lies so much, I'll be lucky if I ever see my money refunded. The absolute worst company to ever deal with. Don't do it!  
 
As a postscript - I notified them that I would be contacting the Hawaii AG's office. To that I got the response "do it, so I can go head to head with them" Should tell you all you need to know.

This review was modified by its author, dirkbedarff, on 6/14/08 12:07 AM.

This was the most terrible site I've ever dealt with. I ordered Feb. 29, and received a confirmation that same day the item was out-of-stock and would be shipped shortly. By March 20, I then called them and they said they were still waiting for their order. I waited. Weeks later, after emailing them 5 times and never getting a response, they asked if I wanted my money back or another item. To this day, May 6, I have no had a response.  
 
Not a good site to order from!! Stay clear of this one!

Recently, I had made an order with this company for a video game and a controller. Like many people, I was tricked into believing they had said items in stock when they really did not.  
 
At first when I noticed this store, it seemed like a dream come true. Immediately without thinking twice, I made my order since the items I coveted were normally difficult to find. However, after going over a week without hearing from them I decided to look into some reviews on them, and upon finding this site I wished I had done so sooner. I prayed my experience would be different than most people's, since there were a few good reviews. However, I did not receive my items for weeks, and they ignored my emails questioning the status of my order.  
 
Finally, without notice a few weeks later, half of my order arrived in the mail. I was very displeased however to find that the item I was promised would be new and unused was in fact used, and not in the finest quality (it had quite the smell to it as well.) I was told that the second part of my order would send in a few weeks, but fearing the worst I tried to cancel my order.  
 
I found that my credit card had been charged the full price for both the game and the controller, when only half of the order sent (long before I emailed about the cancellation as well.) Soon after, I received an email saying my order was shipped (completely ignoring my request to have it canceled) and a few days later my controller had arrived, though the box was slightly beat up probably from having been carelessly packaged. The controller inside was alright though, and it appeared to be in new condition. The next day I received a final email saying that I could not cancel my order because it had already been shipped. Ridiculous.  
 
Overall the whole process took about a month and was incredibly stressful. I probably should have sent back the used game that I payed so much for believing it to be new, but I was sick of dealing with them. I feel as though my experience wasn't even the worst, but having been tricked is enough to make me never want to shop from this site again.  
 
If you are willing to take the risk and deal with the headaches this store can cause, then go ahead. Though I must say, you're better off taking a risk on eBay than this place.

This review was modified by its author, fogoriffic, on 5/2/08 8:26 PM.

This was the worst experience I have had with any online store ever. First, they lied on their website about the product being stocked and then they put it on backorder for almost four months.  
 
I made efforts by phone and e-mail on a weekly basis to figure out what was going on but they gave me the same answer "This item it sout of print and hard to locate, we'll keep an eye out for it."  
 
Why did they say they had it "in stock" on their web-site then?  
 
Once they even lied to me and told me that the item had shipped and that I should expect it within the week. Needless to say, it never showed up. It then took about a month for me to get my money back and judging from the rest of the reviews for this store, I was lucky.  
 
I had to file a dispute with my bank in order to get a refund of any sort.  
 
STAY AWAY!

Despite all the negative reviews, I have to say that I had an amazing experience. I called twice, once to confirm that they had stock, and again to check on the status of the order. Both times I was met with pleasant customer service, and the overall experience (from placing to receiving the order) only took about 2 weeks! I am extremely satisfied, and would highly recommend this company.

Very poor.You may get lucky once or twice with this company but it's not worth it or order on ebay so you can get a refund. My sons ordered they(toys & joys)said an item was backordered I finally asked for a refund they finally answered after 6 requests and weeks maybe months and said they issued a refund in November well needless to say we didn't get it and they said they did their part.They should be called "toys & migraine "non returning customer

This review was modified by its author, slewfoot, on 4/3/08 7:11 PM.

Well i wanted to buy a gift for a friend for christmas so i discovered toynjoys.com which has some really good anime merchandise. Well i purchased a naruto wallscroll around the second week of January but the order never came around for about a month. But the worse part is that they charged me 259.51 dollars rather than what it should really cost, 25.95 dollars. It seems someone over there can't put a decimal in the right place and each week i've called them about this and each time they gave me the same response, send us an email, but yet they still haven't done anything. Don't buy from this merchant because they take very long and they may overcharge and do nothing about it.

I ordered three t-shirt 1) Bleach shirt: Bleach Urban Street (BHAS1011) (pre-order) (Adult XL)  
2) Fruits Basket: Yuki (Woman) (XL)  
3) Yuyu Hakusho: Team (Adult XL). Then I waited a week. I got a email on Wed the 28th saying they were processing the order and got the check. I waited... Then I got a email on 12/02/08 saying there is a partial shipment and that everything is on backorder.  
 
These 3 item(s) below are on back order. Your missing items have already been re ordered and will be shipped out within estimated 1-2 weeks. If they arrive sooner, we will inform you. When they arrive, we will have our shipping department send you the tracking number.  
Those sentences were their own words - I was very busy and didn't have time to reply and I was being polite and also lazy. When I got the partial order email I already knew that there is no chance of Yu Yu Hakusho brand shirts and certain fruits basket shirts could be backorder. I tried sending one or two emails the following week and found out later I have emailed the wrong department. That point were my fault. I finally got a email using nice languages and saying they will refund because everything were out after I tried a different address and turn out they were out of everything - I demand my money back and hadn't seen a cent since - I even put in a suggestion - that they either update their website or let custumers know if the item is in stock a few days after the custumer select the items but have not paid for it and obvious they didn't do it or even reply back. I won't suggest anyone ever do this company through the internet.

Horrible Experience, I took should have read reviews about this company before making a purchase, They have great merchandise, but terrible customer service. There was 1 female who was extremely nice, but her supervisor wasn't so great. Took 4 weeks for a package from hawaii to NYC, the order was a late X-mas present and turned into a REALLY late X-mas present. They told me on the phone, oh i don't know what happened your package, it should have been there and maybe it was lost, we can't do anything about that. I asked if there was insurance on the order they said no, only on the shipping not the products...does that make sense to anyone else? then they said i would have to wait till a lost claim was made to get my money back and or wait after the claim to get my package. I was like well you know it was lost, why not file the claim and send me my order and you handle the claim on your own time. Then I didnt want my money back only the products, they couldnt upgrade the shipping as a courtsey..i was let down, and alot of the times the number was busy

HORRIBLE!  
 
I ordered a shirt from the store in early July 2007 and was told that I would receive it in about a week. A few days later, I got an email saying the shirt was out of stock (even though the site didn't say so), so shipping would take an addition week or two. One month later, in early August, I still had not received my shirt, nor heard anything about it. I gave Toys-N-Joys 'til the end of August, then emailed them for a status report.  
 
It was then that they *finally* informed me, a week and a half later, that my shirt was out of stock indefinitely and they had no idea when they'd be getting any more. They offered to exchange it for something else. Promptly, I asked for a refund instead. Another week later, the employee got around to telling me that he would "forward [my] request to [their] manager to handle."  
 
Again, I heard nothing for almost four months. It wasn't until around the beginning of December, after I finally emailed them a second time and "strongly suggested" that I have my cousin who lives in Honolulu go down to their storefront to get my refund in person did I actually get my refund, and fairly soon, as well.  
 
Makes you wonder...  
 
All in all, I will NEVER, EVER attempt to buy from them again and if anyone I know contemplates it, I will ADAMANTLY advise against it.

This review was modified by its author, tsukiyashi, on 2/3/08 2:32 AM.