Received fast and in perfect working order. Sometimes you wonder when you find such a lower price than anywhere else, what will be delivered to your door. I am more than pleased and will be back again for more great deals! Thanks a million.

Seller was abusive, combative, and completely uncooperative when customer requested full refund in exchange for return of poorly performing goods, less than 5 days after purchase. Seller suggested that customer contact the manufacturer directly. Online merchants like this Seller are why online shopping can be a hassle. I would advise others to avoid this seller.

I was recently burned by an online electronics store. I became a much more careful shopper after that. Now, whenever I use a price comparison site I always do a lot of research before buying from anyone. During that research it became obvious that 90% of the stored offering extremely low prices were actually the typical bait and switch type store.  
 
I was looking for one of the Hitachi Hybrid camcorders. I looked on numerous different price comparison sites. Circuit City had them for $599. There were a few other sites I had never heard of that had them for around $450 + shipping. I saw The Twister Group had it for $419 + 17 shipping. I immediately assumed that if I ordered from them I would get called and harassed by a salesman trying to sell me accessories. I wrote them off.  
 
After more searching I decided to look into The Twister Group. I read their reviews on here and they were surprisingly good. Most of the bad ones were from people who were aggrevated by The Twister Group's credit card policies. So, I took a chance and ordered from them. I really did think it was too good to be true. I went into it thinking I was going to end up fighting for a refund a few weeks from now. I was so skeptical that I even e-mailed them the day after ordering to ask if the item was in stock and when it would ship. Within 15 minutes I had a response. They said it was shipping that day. That evening my tracking information was available through their website.  
 
It's Febuary 2nd now. It's been 5 days since I placed my order. My camera came via UPS this morning.  
 
I'd definately reccomend this site. Great customer service, amazing prices, and fast shipping. I saved $150+ by buying from the Twister Group. Don't let thier odd name fool you. They aren't another one of these shops that will try to sell you accessories. They never even offered me accessories nor did they ever call me.  
 
It may seem like I'm rambling on and on about this site, but after going through hell with the last company I ordered from I am so happy to get great service AND a great price. I was beginning to think that you couldn't get both. I had also lost faith in price comparison sites. Most of the sites with low prices that they show are the type that have salesmen call you to "confirm" your order when they really want to sell you overpriced, generic accessories. I will definately order from The Twister Group again. They will be the first site I check next time I'm looking for any type of home electronics.  
 
BUY FROM THE TWISTER GROUP!!!

This review was modified by its author, JoshisPissed, on 2/3/07 5:59 PM.

The prices were the best I found anywhere. Going through the order process was easy until I had to use a company credit card. The shipping and billing address was different. I had to go through some hoops to get the order through, but the emails from The Twister Group were helpful. The price made the hassel worth while. You need a better way to solve credit card issues, like a person your customer can call.

Well, I had a great experience. No problems with my credit card. I ordered several products in the evening, products were shipped the very next day. Tracking info was emailed promptly. One item arrived damaged, but they replaced it immediately, paid for return shipping and even shipped out the replacement before receiving the return! They responded to my requests promptly and courteously. I thought the customer service was exceptional. I would buy from them again any time.

Great Transaction and Best Price!  
Ordered on Sunday received on Wednesday.  
A+

Love this company! Great service and wonderful support!

Details of my order:  
Subtotal: $28.12  
Tax: $0.00  
Shipping: $23.76, 2-Day  
TOTAL: $51.88  
I paid 23.76 for two day shipping and the product is sitting at UPS and won't be delivered until 1/02/2007 considerably more than two days.  
You either need to deal with a more responsible party than UPS or charge me the noraml ground fair. If UPS doesn't think more of our business than this they don't deserve to be paid $23.76.  
 
Sincerely,  
Paul Roussin  
proussin@verizon.net  
 
 

This review was modified by its author, proussin, on 1/9/07 4:57 PM.

Amazingly good service. Placed the order at noon on Wednesday, received shipping confirmation at 7:00 the same day, and the package arrived Thursday just before noon. I've never received an internet order this quickly.  
 
This is absolutely my best internet shopping experience ever.

I ordered a Garmin iQueM3, this merchant was the cheapest I have seen. I received it in a timely manor considering I'm in Iraq. I am very satisfied with the device, price, and shipping.

I can't tell if my order was processed. I can't find out any information. It wants a order ID# but all I have is a order# and a Item#. I do have a order conformation, but I can't tell weather the order actually processed or not.

I purchased a bluetooth headset from Twister. The headset came in several colors (ranging from Black to Hot Pink). The image on the site was black and was what I wanted. Twister sent me a hot pink headset. When I questioned them, they said that the black headset was a manufacturers image and that the color was not stipulated.  
 
I am sending the device back to Twister and they will only refund me the price of the device (and not reimburse the shipping charge). I also have to pay for the shipping to send the device back! I would also like to point out that Twister DID NOT indicate that the color of the device could be any that the manufacturer offered.  
 
This is deceptive trade practices at it's best! I will never shop Twister again!  
 
12-26-06  
 
When Twister realized I posted a negative review, they sent me an email which stated "Since we found  
negative publisity posted by you on our company we will be accepting your  
return exactly as our return policy is stated:". When I replied that that they were a joke and that I could contiunue posting negative reviews, Twister wrote a trhreatening email as follows:  
 
"Please do not ship the return. It will be refused. It is stated in our  
policy that we reserve the right to refuse a return.  
 
Furthermore, since you agreed to our Terms and Conditions by placing this  
order, and now you are denying your agreement, we will consider you as a  
fraudulent buyer and distribute this information to all blacklists and  
negative databases shared by many online stores.  
 
Further steps will be also taken."  
 
I rest my case  
 

This review was modified by its author, zman1964, on 12/26/06 8:41 AM.

I placed this order on a Sunday and the order was confirmed immediately, and the shipping info was sent the next day. I am told to expect the delivery tomorrow, Thursday. This experience has been awesome and on top of the great deal I received, the service and communication has been top-notch! Many thanks

1. Good: good prices, fast service, protective of credit card fraud  
 
2. Bad: the attitude of staff to potential buyers when staff are trying to be protective of credit card fraud. Staff communicate with the potential buyer giving the buyer the attitude that buyer is trying to defraud. This is a good attitude only if you are REALLY ARE in the act of trying to defraud, but a creates a very unfriendly impression on the potential buyer. There's very little the staff can do to know for sure if the buyer is actually trying to commit credit card fraud, but the attitude conveyed does NOT have to be one of mistrust. The specific measures they use to protect against fraud should work, independent of whether they give a good or bad attitude to the customer. Why make a customer feel mistrusted when in fact they are truly trying to make a legitimate honest purchase? For that honest customer, what does that kind of attitude accomplish?

great company! I ordered the wrong model and when i relized it i emailed them and they took care of it right away, Not only good prices but service as well