5 Star rating. I received the wrong part due to a catalog mixup, but they refunded my payment right away. Nice people!

SCAM ARTISTS.  
Do not buy ANYTHING from the Twister Group! THey are the worst company I have ever done business with! Not only did they send me an item that was broke, it takes sooo long to get a refund authorization from them and they are complete JERKS about it. Customer Service (if you want to call it that) are extremely unhelpful and RUDE. They charge a huge restocking fee for returned items even though they sent it to me broken! DO NOT DO ANY TYPE OF BUSINESS WITH THIS COMPANY. I should've listen to these reviews. BUYER BEWARE!

The vendor----Twister insists that the product has been shipped. The shipper Fedex insists it has not been. I have asked each side to contact the other but neither will do so----but Twister has charged me.  
 
I am disappointed with the customer service on BOTH sides.  
 
 
UPDATE: after going round and round with Fedex----and them telling me that their website could not possibly be in error---the website suddenly updated with word that the item had indeed been picked up quite some time earlier.  
 
While the CS experience on both sides could have been better the underlying problem was with Fedex not the Twister Group. the secondary problem was probably more the fault of twister's vendor than Twister itself. If the Fedex site is to be believed the vendor noted a sticker had been applied more than two days before Fedex actually picked it up----of course that could be Fedex's problem as well.  
 

This review was modified by its author, mmccarthy3118, on 2/12/09 8:06 PM.

TERRIBLE SERVICE. The ONE guy that answers the phone couldn't find the order, then said it was back ordered and blamed my server on not receiving the email confirming this. I asked him to resend the email confirming the back order and he hung up on me. Several calls back and the SAME guy answers each time with the same story. I WANT A PROMPT REFUND. We'll see if I get it. SHOP ELSEWHERE.

so, these guys threaten their customers (which is why i am not including the order number here). but this is a quote from an email received by their customer service:  
 
'Please note that if we find any negative publicity we'll have to add your  
information to fraudulent databases'  
 
You figure if you want to do business with these people.  
 
And this is what followed: 'We just added all your information to a couple of databases shared by many  
merchants as potentially fraudulent buyer.  
 
Hopefully they'll figure if they want to process your order after these  
posts.'

This review was modified by its author, foufange, on 12/16/08 8:42 PM.

I bought the AKG C1000S for a great price in you online store and it was shipped within 4 (!) days which is great! Great experience, would always come back for other items.  
The only thing I did not receive was an invoice.

Very Happy with the transaction. Shipping was very fast. i would recommend The Twister Group to anyone who needs their products. I will be dealing with them again.

Very fast service. Product true to description. Would definetly use The Twister Group again!

Outstanding service. Excellent delivery. The price was 20% lower than anywhere.

This review was modified by its author, njp, on 11/11/08 12:21 PM.

I ordered a couple items from this online retailer and paid for expedited shipping. We were told the items were shipped with the expedited shipping. Fedex had a delay in shipping and whe I requested a refund The Twister Group they told me I couldn't get a refund and even went as far as to threaten me if I would attempt totry and get my money back.  
 
As it turns out, they didn't even ship it expedited as I requested and paid for.  
 
This company lie and uses threats to intimidate.  
 
They run this business out of a small run down house in Illinois and drop ship from other places.  
 
Beware of this seller, you won't get what you pay for, and when you complain you will get threats of runining your credit if you attempt to get a refund.  
 
Since I ahve made this complaint, this company has posted my personal order information and contact information on a public site. This company has no privacy policy and posts it's customers peronsal information publically when they complain. BEWARE! Caveat Emptor!

This review was modified by its author, leonardmack, on 11/3/08 1:46 PM.

Unbeatable price at the moment and fair shipping.

This review was modified by its author, simonbaev, on 10/8/08 2:15 PM.

I placed an order for an outdoor AM/FM antenna about a week before I needed it as an electrician was going to install it along with some other work.  
Twister Group had the best price the specific antenna I wanted along with being one of the few that had one in stock.  
I included in the order notes that I was having it installed a few days later and it arrived within 48 HOURS! I got upgraded to FedEx AND they shipped it the same day I placed the order.  
Can't wait to figure out something else to buy from them!  
Chris in California

WOW!!! I ordered it on Sunday. I got it on Tuesday. Thanks

I ordered a PA system that was defective. The Twister Group's own website spells out their return policy as: NOT REFUNDABLE ITEMS:  
 
* Shipping cost, wire transfer fees, customs and brokerage costs.  
 
I received a return authorization number with instructions that included paying for shipment of the returned product. I haven't shipped the item back yet, but I gave the Twister Group a poor review at the Google Checkout site for this policy. Then I received this email from The Twister Group:  
 
"Thanks for your order with The Twister Group.  
 
We usually do not charge for shipping replacement. But since you decide to bash us in your feedback, we?ll do exactly as you stated: you will have to pay for return shipping.  
 
Unless, of course, that feedback is removed. As it is not our fault that factory sealed item happened to be defective.  
 
Sincerely,  
 
Customer Support  
The Twister Group  
support@thetwistergroup.com"  
 
Is that a threat? Is that how The Twister Group does business? Do not buy anything from The Twister Group. This is how they treat customers and resolve problems. There are far too many vendors online to waste time and money with these clowns. Unfortunately I can't "remove" the feedback I already gave. I tried, not to have these thugs remove their threat of charging me for return shipping, but because I wanted to add this remarkable chapter to the review. You have been warned.

So far, so good. Shipped on time as promised. As long as the cables work, I think these guys are fantastic!