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Store Rating and Reviews The Twister Group

Homepage: http://www.thetwistergroup.com Shop Now at The Twister Group

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Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Six-Month Rating: 8.13 / 10
Six-Month Reviews: 8
Lifetime Reviews: 121
   
Lifetime Rating: 6.71 / 10 All Stores Avg.: 7.94
8.33 Pricing of Products and Services
6.56 Likelihood of Future Purchases
7.14 Shipping and Packaging
7.50 Customer Service
2.50 Return or Replacement
Show Reviews Read all 121 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 

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 The Twister Group Customer Reviews - Page 2
Page 2 of 9sort reviews by:
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Reviews 16 - 30 of 121
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Very Satisfied
Reviewer: a.parker
Click Here to See the Profile for a.parker

4/3/09 9:04 PM
Just ordered the items. Easy process to find the items I wanted and to order.

Very Satisfied
Reviewer: urufuls
Click Here to See the Profile for urufuls

3/7/09 7:02 PM
Quick delivery, great service.  
 
A+++++++++++++

This review was modified by its author, urufuls, on 3/9/09 10:30 PM.

Dissatisfied
Reviewer: forget-it
Click Here to See the Profile for forget-it

2/18/09 4:19 PM
Order and delivery service were OK but the TIVAX STB-T8 convertor box is poor. I have other convertors which use the same remote to control the TV and convertor box. The Tivax requires TWO remotes. It will not control the TV. I'm very dissatisfied with it. It was supposed to be one of the best.

This review was modified by its author, forget-it, on 2/18/09 4:23 PM.

Very Dissatisfied
Reviewer: mac34
Click Here to See the Profile for mac34

2/17/09 1:50 PM
Epinions please do not delete this. People need to know.  
 
This Twister Group SOLD/Posted ALL my personal information on a public website!  
 
Buyer beware! They will sell your credit card information to others!  
Do not buy anything from this store. You will be sorry. You will receive countless threatening emails from the owner.  

This review was modified by its author, mac34, on 2/18/09 8:57 AM.

Very Satisfied
Reviewer: eiringo
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2/17/09 12:26 PM
5 Star rating. I received the wrong part due to a catalog mixup, but they refunded my payment right away. Nice people!

Very Dissatisfied
Reviewer: jb12345
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2/16/09 12:05 PM
SCAM ARTISTS.  
Do not buy ANYTHING from the Twister Group! THey are the worst company I have ever done business with! Not only did they send me an item that was broke, it takes sooo long to get a refund authorization from them and they are complete JERKS about it. Customer Service (if you want to call it that) are extremely unhelpful and RUDE. They charge a huge restocking fee for returned items even though they sent it to me broken! DO NOT DO ANY TYPE OF BUSINESS WITH THIS COMPANY. I should've listen to these reviews. BUYER BEWARE!

Somewhat Satisfied
Reviewer: mmccarthy3118
Click Here to See the Profile for mmccarthy3118

2/10/09 6:45 PM
The vendor----Twister insists that the product has been shipped. The shipper Fedex insists it has not been. I have asked each side to contact the other but neither will do so----but Twister has charged me.  
 
I am disappointed with the customer service on BOTH sides.  
 
 
UPDATE: after going round and round with Fedex----and them telling me that their website could not possibly be in error---the website suddenly updated with word that the item had indeed been picked up quite some time earlier.  
 
While the CS experience on both sides could have been better the underlying problem was with Fedex not the Twister Group. the secondary problem was probably more the fault of twister's vendor than Twister itself. If the Fedex site is to be believed the vendor noted a sticker had been applied more than two days before Fedex actually picked it up----of course that could be Fedex's problem as well.  
 

This review was modified by its author, mmccarthy3118, on 2/12/09 8:06 PM.

Very Dissatisfied
Reviewer: G.
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1/16/09 10:31 AM
TERRIBLE SERVICE. The ONE guy that answers the phone couldn't find the order, then said it was back ordered and blamed my server on not receiving the email confirming this. I asked him to resend the email confirming the back order and he hung up on me. Several calls back and the SAME guy answers each time with the same story. I WANT A PROMPT REFUND. We'll see if I get it. SHOP ELSEWHERE.

Very Dissatisfied
Reviewer: foufange
Click Here to See the Profile for foufange

12/16/08 3:11 PM
so, these guys threaten their customers (which is why i am not including the order number here). but this is a quote from an email received by their customer service:  
 
'Please note that if we find any negative publicity we'll have to add your  
information to fraudulent databases'  
 
You figure if you want to do business with these people.  
 
And this is what followed: 'We just added all your information to a couple of databases shared by many  
merchants as potentially fraudulent buyer.  
 
Hopefully they'll figure if they want to process your order after these  
posts.'

This review was modified by its author, foufange, on 12/16/08 8:42 PM.

Very Satisfied
Reviewer: Trabi
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12/6/08 5:59 AM
I bought the AKG C1000S for a great price in you online store and it was shipped within 4 (!) days which is great! Great experience, would always come back for other items.  
The only thing I did not receive was an invoice.

Very Satisfied
Reviewer: scubajim
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11/22/08 6:04 PM
Very Happy with the transaction. Shipping was very fast. i would recommend The Twister Group to anyone who needs their products. I will be dealing with them again.

Very Satisfied
Reviewer: kconroy
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11/20/08 3:12 PM
Very fast service. Product true to description. Would definetly use The Twister Group again!

Very Satisfied
Reviewer: njp
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10/24/08 5:02 PM
Outstanding service. Excellent delivery. The price was 20% lower than anywhere.

This review was modified by its author, njp, on 11/11/08 12:21 PM.

Very Dissatisfied
Reviewer: leonardmack
Click Here to See the Profile for leonardmack

10/24/08 2:21 PM
I ordered a couple items from this online retailer and paid for expedited shipping. We were told the items were shipped with the expedited shipping. Fedex had a delay in shipping and whe I requested a refund The Twister Group they told me I couldn't get a refund and even went as far as to threaten me if I would attempt totry and get my money back.  
 
As it turns out, they didn't even ship it expedited as I requested and paid for.  
 
This company lie and uses threats to intimidate.  
 
They run this business out of a small run down house in Illinois and drop ship from other places.  
 
Beware of this seller, you won't get what you pay for, and when you complain you will get threats of runining your credit if you attempt to get a refund.  
 
Since I ahve made this complaint, this company has posted my personal order information and contact information on a public site. This company has no privacy policy and posts it's customers peronsal information publically when they complain. BEWARE! Caveat Emptor!

This review was modified by its author, leonardmack, on 11/3/08 1:46 PM.

Neither Satisfied Nor Dissatisfied
Reviewer: simonbaev
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10/7/08 10:30 PM
Unbeatable price at the moment and fair shipping.

This review was modified by its author, simonbaev, on 10/8/08 2:15 PM.

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