Epinions please do not delete this. People need to know.  
 
This Twister Group SOLD/Posted ALL my personal information on a public website!  
 
Buyer beware! They will sell your credit card information to others!  
Do not buy anything from this store. You will be sorry. You will receive countless threatening emails from the owner.  

This review was modified by its author, mac34, on 2/18/09 8:57 AM.

5 Star rating. I received the wrong part due to a catalog mixup, but they refunded my payment right away. Nice people!

TERRIBLE SERVICE. The ONE guy that answers the phone couldn't find the order, then said it was back ordered and blamed my server on not receiving the email confirming this. I asked him to resend the email confirming the back order and he hung up on me. Several calls back and the SAME guy answers each time with the same story. I WANT A PROMPT REFUND. We'll see if I get it. SHOP ELSEWHERE.

so, these guys threaten their customers (which is why i am not including the order number here). but this is a quote from an email received by their customer service:  
 
'Please note that if we find any negative publicity we'll have to add your  
information to fraudulent databases'  
 
You figure if you want to do business with these people.  
 
And this is what followed: 'We just added all your information to a couple of databases shared by many  
merchants as potentially fraudulent buyer.  
 
Hopefully they'll figure if they want to process your order after these  
posts.'

This review was modified by its author, foufange, on 12/16/08 8:42 PM.

I ordered a couple items from this online retailer and paid for expedited shipping. We were told the items were shipped with the expedited shipping. Fedex had a delay in shipping and whe I requested a refund The Twister Group they told me I couldn't get a refund and even went as far as to threaten me if I would attempt totry and get my money back.  
 
As it turns out, they didn't even ship it expedited as I requested and paid for.  
 
This company lie and uses threats to intimidate.  
 
They run this business out of a small run down house in Illinois and drop ship from other places.  
 
Beware of this seller, you won't get what you pay for, and when you complain you will get threats of runining your credit if you attempt to get a refund.  
 
Since I ahve made this complaint, this company has posted my personal order information and contact information on a public site. This company has no privacy policy and posts it's customers peronsal information publically when they complain. BEWARE! Caveat Emptor!

This review was modified by its author, leonardmack, on 11/3/08 1:46 PM.

I ordered a PA system that was defective. The Twister Group's own website spells out their return policy as: NOT REFUNDABLE ITEMS:  
 
* Shipping cost, wire transfer fees, customs and brokerage costs.  
 
I received a return authorization number with instructions that included paying for shipment of the returned product. I haven't shipped the item back yet, but I gave the Twister Group a poor review at the Google Checkout site for this policy. Then I received this email from The Twister Group:  
 
"Thanks for your order with The Twister Group.  
 
We usually do not charge for shipping replacement. But since you decide to bash us in your feedback, we?ll do exactly as you stated: you will have to pay for return shipping.  
 
Unless, of course, that feedback is removed. As it is not our fault that factory sealed item happened to be defective.  
 
Sincerely,  
 
Customer Support  
The Twister Group  
support@thetwistergroup.com"  
 
Is that a threat? Is that how The Twister Group does business? Do not buy anything from The Twister Group. This is how they treat customers and resolve problems. There are far too many vendors online to waste time and money with these clowns. Unfortunately I can't "remove" the feedback I already gave. I tried, not to have these thugs remove their threat of charging me for return shipping, but because I wanted to add this remarkable chapter to the review. You have been warned.

I ordered a toaster oven that cost $58, with shipping being over $18. It came, did not work, they wanted me to ship it back and pay for the shipping, another $18+. I'm sure I would then pay a third time to get my new one, totaling my shipping to the amount of the broken merchandise they sent in the first place. Too bad they can't send items that work, or at least own up to the problem and care about their customers.

Living in Europe I was initially happy to find a that The Twisted Group making overseas shipments.  
 
Due to misleading product information and insufficiently technical support from the product manufacturer (Belkin) I hade already placed the order (a whole bunch of Belkin AV54000 bananas) before I found out that the product was useless for my purposes and the order had to be changed for a alternative product.  
 
While the misleading product information etc is entirely to blame on the manufacturer (Belkin); I have the following negative feedback about the The Twisted Group:  
 
• When ordering, I was sucked in to this “customer satisfaction questionnaire”, which in hindsight seem highly unserious since you are tempted to give them a positive feedback although your order has not even been processed (read: their service responsibility has not even started at that point)  
 
• The shipping charge was very high in relation to shipping lead-time. So either I was overcharged on the shipment or they have really slow internal processes. (I was able to do a direct comparison since I hade placed a related order with another US online company.)  
 
• I made the change order, and excused for the trouble caused. However, 9 days later I receive the package and it contains the old (terminated) order. Upon contact I receive the feedback that they have never received my change order. This is complete B.S. since I have sent all emails as reply on their original order confirmation and never received any error messages. Additionally they have received all my other emails.  
 
• Finally, in all correspondence I have received these short and rude one-line (auto) replies, and they have showed no willingness to act on the problem caused.  

We ordered a HD Mate Scaler. We received a GoldLantern G-Lite FreeBoard. They had some lame excuse about sending the HD mate scaler to Korea by accident and were not able to contact the receiver. So, I returned the Lantern, asked for a refund because they would not send the correct item within the time range I needed it. Today I am still waiting for my refund.

When the I tried to return the UNOPENED bags I bought from them, they quite rudely told me that if I didn't want the merchandise, I shouldn't have ordered it in the first place. Furthermore, when I commented on their lack of customer service, they proceeded to tell me that they'd show me what poor customer service really is by refusing to accept my return. It's almost funny how juvenile their behavior is. How can people like this actually stay in business?!?!  
 
NEVER BUY FROM THEM!!

This review was modified by its author, donutninja, on 1/30/08 1:12 AM.

They listed a pixma mx700 and shipped me an mx300. Turned out the mx300 listing also had mx700 in it's title. This isn't an accident. This are still executing this fraud over on ebay.  
 
Their so called "customer service" was incredibly rude and only sent me an RMA when I filed a paypal complaint.  
 
They only returned my money when I brought law enforcement agencies in.  
 
They then attempted extortion saying that I was to retract a negative review. I told them that I would not lie for them.  
 
They have now turned to collection an amount equal to the value of the printer plus shipping both ways. Their fraud now includes failing to recognize receipt for the returned printer!

This review was modified by its author, adamf663, on 1/19/08 1:09 PM.

This was not the easiest on-line purchase. I tried to use PayPal--which I've used for most all my online purchases without a problem--but was denied twice (1) for an "unconfirmed account" and again (2) for wanting to have the order shipped to my work address. Finally, I used my credit card. After much hassle and too much time spent on finalizing this order, it was immediately shipped and arrived--at my home--in excellent condition. However, I ordered three cables, which were all in stock and shipped at the same time, but they were placed in two boxes, which meant two shipping charges.

I tried to purchase a 7.2V NiCad battery and charger from this company through Buy.com. After this sale, I find both companies to be a waste of time.  
First - The Twister Group: The batter with charger was ordered on the 20th of March. Nine day later, no email follow-up, notification of the reseller’s information including contact and no battery and charger. After finally getting the contact information regarding the reseller (see below) I went to their site to check for availability of the item I ordered. Get this. The same item listed as selling on Buy.com from “Twister” as the reseller is know is $19.29. On his site, the same item sells for $14.12. As of now, I have email the company to cancel the order.  
Second – Buy.com: They passed the buck claiming that the reseller’s information is listed in the order details. This is an outright fabrication. Neither on my order receipt or the on-line copy does any contact information for the reseller “Twister” appear.  
 
On top of all of this, the item I ordered from Twister through Buy.com is, according to their site, our of stock.  
 
Update – I just received an email from Twister. The order was canceled 3/21/07 and they have no idea why I never received an email. The order I still listed as active in my Buy.com history.  
 
Update - 04/06/07 I received the following email today from the sales department of The Twister Group.  
 
"We feel that we have to inform all online merchants community that you a potential fraudulent buyer. We will add your name, address and email to the list of people to avoid. Furthermore, to alleviate an impact of your unfair feedback, we reserve the right to use your personal information to resell to advertisement channels. Now it is your turn to decide if our company deserve your blame for lack of Buy.com response."  
 
So, unless I remove this negative feedback, this company will sell my personal information. Nice.  
 
BTW, take a look at the number of single entry accounts giving positive ratings to this reseller.  
 
04/03/07 Here is the latest threat  
We'll post your name and address as fraudster to all of them as a reply.  
We'll distribute your information everywhere as internet fraudster.  
 
That's all not including next steps. Plus more pending on further  
investigation.  
 
You decide. We'll proceed.  

This review was modified by its author, Datahaunt, on 4/3/07 4:51 PM.

This store is a joke!! Their ad misrepresented the item being sold. The add stated a Thrustmaster Rally GT Pro steering wheel and both the ad and my conformation email show a picture of the wheel. When the package arrived it was only the extra pedal set and no wheel!! I called them to return the item because the pedals do me no good without the wheel not to mention the misleading ad I had been duped by, and now they want me to pay A 20% RESTOCK FEE ON A BAIT AND SWITCH ITEM PLUS SHIPPING BACK TO THEM!!!!! They also said they are not responsible for the ad on shopping.com. Well let me see now..they're selling their products through shopping.com but are in no way responsible for what the ad states or claims THEY are selling. So if I put an auction on Ebay and misrepresent the item then I too am not responsible because Ebay is the one displaying the info? NOT!!!! Oh and if you buy something else from them then it's only a 10% restock fee..another joke!! If you're going to buy something else from them don't ya think the restock fee should be waived? What a rip!! Also I paid for the item with Paypal and filed a dispute. When you file a dispute with Paypal they pull the funds from the venders account and put the funds on hold until the dispute is settled. I then received a letter from a collections agency stating that not only do I owe money to The Twister Group but now the amount has gone from $27.00 to $110.00 in less then 3 weeks!!! Are they kidding or what? First off I don't owe them a penny, they have been paid except that Paypal is holding their money. This is fraud. Second, if it did happen to be an accual debt owed how did they figure $110.00 on an original debt of $27.00 less then a month old. There are laws and regulations against anybody even banks and loan companies from charging that kind of interest so they are again in violation of federal and state law. I  
have file reports with both the internet crime division of the FBI and the Federal Trade Commission. Also I have found that they have been cited by the FCC for violating laws pertaining to the sale of police radar jamming devices. The main one being Rocky Mountain Radar. This is why they are not an authorized dealer, not because they would have to sell their produsct at a higher price. Boy I hope the FCC slams them good!!!  
 
update: On March 12 I received an email from Shopping.com's head of customer relations stating that it was their mistake and they take 100% responsibilty. They also statd in email that they have contacted merchant and have paid all moneys owed on my behalf. So since shopping.com claimed 100% responsibility and paid them their money, Paypal refunds my money. A few days after Paypal refunds my money I receive a letter from a collections agency saying that I owe them $110.00 for the item which was originally $27.00 which they already received payment for from shopping.com! Do they really think they can get paid twice? Not to mention the fact that the amount they are now demanding far exceeds all laws and regulations pertaining to the amount of interest that n any business or institution is alloed to charge including banks and loan companies. So they are now venturing into lonesharking and what could also be considered racketeering? They really are pretty stupid to risk everything over an item that they sold for $27.00 and which I'm sure their cost was much lower. I have written a letter to the collections agency with all documentation including shopping.com's statement of fault. Here also is a response I receved to my review on epinions.com:  
 
 
Shopping.com takes responsibility (Reply to this comment)  
by Andyman  
It was determined that Shopping.com displayed the wrong product information to the author of this review, causing the confusion over this order. Shopping.com takes responsibility for this incident. I've moved this review to "Shopping.com" as it more accurately reflects on the Shopping.com service than the Twister Group. Shopping.com is actively working to ensure that the consumer and the merchant are taken care of, and that any remaining dispute is resolved. Thank you - Andy Hilal, Product Manager, Epinions.com Mar 09 '07.  
 
 
If you have been wronged by this company please report them to the authorites cause if they get enough reports they will take action against them.

This review was modified by its author, IamNobody, on 5/1/07 3:23 AM.

STAY AWAY!!! Customer service is nonexistent. Complained about receiving the wrong item. Their response was to lie and wash their hands of any responsibility; refused to accept return and ship the correct item as it was both pictured and *described* on their website. Communication from them was rude, with tones of intimidation and veiled threats. They'll never receive my business again.