Placed an order from this site for two out of stock items. They charged me two shipping charges saying that the items would ship individually when they came in stock. They also charged me when I placed the order not when the items were in stock, a little strange. A month later I called them after not recieving any shipping info. Sent an email and recieved no response. Finally received the items which were shipped together.

1. email confirming order was bogus since item not in stock  
 
2. order still not received after 3 weeks  
 
3. customer service gives a different story each time order status is requested.  
 
4. does not answer email requests

I was looking to buy a new steelpad 4D for gaming. I saw their site and checked out with the steelpad (which they said was in stock on the website). The transaction goes through and gets charged to my credit card.  
 
The next day I get a lengthy e-mail basically saying their website says it was in stock when it really wasn't. As you can see from the other ratings this company blatently lies about their stock, they say they have it in stock when they really don't. In the email I got they said they're "in stock status" is set for when their supplier says they are going to give them more, not when they recieve it.  
 
So I asked them to cancel my order and they cheerfully obliged! Only one problem, they didn't give me my money back. This is 7 business days later and I still have not received my funds back. Visa told me to call them back today if I had not recieved my money; looks like bytewize is getting a call.  
 
JONIE LOVES CHACHI.

This review was modified by its author, b3wn, on 6/25/04 2:03 AM.

I ordered Corsair TwinX 1024-4000 Ram from their website on Apr 3...the email I recieved stated that the ram would be shipped on Apr 5th, and would arrive to my home on Apr 8th.  
 
I phoned the store on Apr 5 just to check if they shipped the ram, they said it would be shipped on Apr 6th. So then I phoned them back on the 6th to just make sure, this time they said that the last stick of ram was just shipped before mine and there was none left, how convenient.  
 
After numerous phone calls on my part, and more lies from theirs they basically told me because I paid for the ram before the huge price increase, their distributor would not sell any to them, nor to me. What a crock...Bytewize Gladly charged my Visa the next day after I paid.  
 
So after 2 weeks of delay now, Im pissed, since I've had a new pc sitting in a box for about a month with no memory...I phoned back Apr 19th to ask for a refund, the person on the phone said they would take care of it. I checked my Visa acct online...hmm no refund yet, WTF? So then I phoned them today Apr 28th to check what was happening, they said that they never recieved a refund request...Holy Shit, almost 1 month now, and here I am with no Ram, and a $335 charge to my CC and Totally PO'd....Here's Some Advice: I WOULD NEVER BUY FROM THIS STORE AGAIN!!!

The Bytewize website does not use a dynamically linked database for inventory. Products can show as being in stock and available when they are not.  
 
This in itself isn't so bad; but they process orders and credit card info whether they have the product or not. This can lead to lengthy "shipping" delays  
and customer disappointment.  
 
I ordered 2 items on the 16th of November, as both were listed available and in stock. I selected "Canada Post Expedited" as my shipping method, and was informed the item would ship on the 17th, arriving on the 21st.  
 
On the 17th my order was confirmed and an invoice was emailed leading to a reasonable expectation of having these products as promised on Friday Nov. 21.  
 
Not so fast; I get an email Thursday night that explained they had sold out of the product over the weekend, and wouldn't have any more until the following week.  
 
Naturally, I was disappointed. I wrote back asking why I wasn't informed of the "back-ordered" status and given the choice of continuing with the order, or making other arrangments.  
 
I suggested they could mitigate these circumstances by upgrading my shipping to "next day delivery" so when the product arrives next week I can get it the following day.  
 
They have declined. Here is their response:  
 
"So while I do sincerely wish that I could offer you some sort of solution in this matter, I cannot upgrade the shipping simply because a product ran out of stock."  
 
The product didn't simply "run out of stock".  
They knew they had no stock when they billed my credit card.  
 
I'll update my rating when/if my products ever arrive.  
 
Bytewize can do better...

**EDIT AGAIN: Well I sent them email (to all their accounts listed :) they responded almost immediately, they are definitely good about replying to emails, I wonder if this has anything to do with it. Apparently a capital letter in my email address in my account with them and what shows up when I try to unsubscribe differ and that's why they haven't unsubscribed me the other times. It makes sense but still they replied the other times saying sorry and I will be taken off the list, and it didn't work. My rating goes back up, the saga continues :)  
 
**EDIT: OK this is really ticking me off, I have told them not to email me their flyers repeatedly at least 5 times and I just got another one AND the usubscribe doesn't even work. I really hate this so this will give my review a black eye. It was previously "very satisfied" but not anymore. No more Mr. Nice Guy.  
***  
 
I ordered a brand new Tyan motherboard (i875 ANNRF) from them. They listed it on their site even though they didn't have it in stock, but I had already guessed this when I learned how new this board was. I also emailed Tyan and they said it would be in N. America stores in a couple weeks. They are in Canada and you can change the currency throughout the site to USD, however their invoice is in Canadian currency (don't worry they charged the correct USD to my credit card). Shipping was a little steep but not outrageous.  
 
Aug 13 - placed order w/ Bytewize, charge to my card appeared same day  
Aug 14 - received email from Tyan, board will be in stores in next 2 weeks.  
Aug 15 - Got promo flyer email from Bytewize, I email them to take me off their list and send another email about my mobo, curious if they actually have it. They respond within the hour late Fri. night (this was right after Northeast blackout and they are at work monitoring systems) taking me off their list and say that this late they can't get info about my mobo but assume they have stock or expect stock Monday.  
Aug 18 - They email back, say it's not in stock. Says supplier-provided ETA has been delayed, apologizes nicely and says will send it ASAP. I don't mind it much since I already knew.  
Aug 31 - Receive invoice email from Bytewize  
Sept 3 - I email them at night asking if invoice meant anything, checking up  
Sept 4 - Receive email, says he's checking for updates often. Says it's "overdue" at their supplier and new ETA is Sept.12.  
Sept 15 - Receive email monday, the boards just arrived at their supplier friday evening  
Sept 16 - my order shipped  
Sept 25 - Finally receive mobo, everything good, it works great  
 
One thing to note is that I could only track the package in Canada, once it crossed into the US the tracking didn't work. They said they might be getting FedEx or UPS shipping soon however. The Tyan board still is only listed on 1 Yahoo store and says out of stock and only a few on pricewatch have it.  
 
I definitely recommend them mainly for their excellent customer services (email them and they email back quickly, reliably), their site is nice too.

This review was modified by its author, Lindo_wvw, on 3/22/04 8:38 PM.

AWSOME seller! I ordered a Xdreamer computer case from them and it arrived the next day! The site looks very nice and professional, and very easy to navigate. Great Canadian online computer store.

This was my first order from them and it was excellent!!  
 
Bytewize is the best online company I've ever bought from.

I ordered 2 Slot-T Upgradeware units, 2 Celeron 1.4GHz processors, and 2 sticks of DDR memory (256MB PC333).  
 
The website was very easy to navigate and uses what is called "Canada Post's e-parcel" (looked this up at Canada Post myself) to give accurate shipping rates (neat tool, and pretty cheap too!!!).  
 
The operation seems very efficient (automated), and while I never had a need to call for customer service, things seem very organized.  
 
Once I completed the order I received my transaction receipt via email and then the next day I found an email with the shipping details in my inbox (tracking number and delivery company details).  
 
My products arrived on time, well packaged, and labelled with Bytewize logo's.  
 
I will shop here again and I recommend it as a strong consideration for others!!!