Don't walk... run from this web-site! Everything the previous reviewers have said is true. It may seem like a big store, but I suspect just a few people run it as they never return calls, don't answer emails, and make up conflicting stories about the status of your order. On top of it, they hide crucial insurance information about shipping to the U.S. in the bowels of their site where no consumer would ever look . Bottom- line is I spent 467 dollars for memory and they cannot prove to me that they sent it and they did not insure it as they said I chose the wrong shipping plan ("small package air service") to ship the memory. Total scam... never again!

I am a computer modding enthusiast. I buy parts from several different companies; this was my first purchase from bytewize.  
 
Wanted to upgrade my CPU, found the best price at bytewize. Website showed item in stock. Placed order, added a few items (dvdrom & cable). Order was shipped one day later then expected and therefore arrived one date later as well. Order arrived incomplete (CPU not shipped) with no packing slip or backorder information or explatation. Sent email to customer service, no response by end of next day. Sent another email, again no response by end of next day. Called and was told that they don't stock the part, offerred an inferior replacement instead. Cancelled the CPU order. Website still says part is in stock .. and the price has gone up, so they're still updating the site with invalid information. Interesting that their price is still the best I've seen. FWIW, other parts ordered are OK and the shipment was not damaged.  
 
Update: It took over a month and several phone calls to get my Visa credit. Again, emails were not returned and promised callbacks were not made. I was told that it had been done several times, but absolutely no activity ever showed up on my banking records until the final credit. I was even emailed a "refund receipt" for an incorrect amount ... which was I believe was only done because I stayed on the line until it was complete ... but again, it never hit my account. I believe I was dealing with the company "President" for my credit transaction. Phones were always answered by same staff. This does not appear to be the large operation implied by the website.  
 
I did notice that a month after my order could not be filled they have finally removed the part from their inventory.  
 
Summary - website looks nice, but is inaccurate, no packing slips, backorder information is missing and customer service is unresponsive. Staff seem eager and polite, but the results indicate incompetence or dishonesty.  
 
Rating - I will not deal with bytewize.com again and will absolutely not recommend them to others. Too bad ... I spend a lot of money on PC's and I have a lot of impact on the buying habits of others.  

This review was modified by its author, mcfadden_steve, on 6/3/05 10:13 PM.

Shipping slow. No customer support. Requested tech support on a power supply. Then requested a RMA. Twice. No one ever got back to me. This was 2 weeks ago. I won't buy from them again. Stick with netlink and HLTechnology.

-Slow shipping (Only expedited parcel no Ups, Fed Ex, Purolator)  
 
-They lie about their stock on their website  
 
-Tehy send the wrong items  
 
-They claim their "system is down" to avoid telling the customer what the real problem is.  
 
I'll stick with Netlink from now on.

This review was modified by its author, mr.Bako, on 2/15/05 9:59 AM.

I ordered Corsair TwinX 1024-4000 Ram from their website on Apr 3...the email I recieved stated that the ram would be shipped on Apr 5th, and would arrive to my home on Apr 8th.  
 
I phoned the store on Apr 5 just to check if they shipped the ram, they said it would be shipped on Apr 6th. So then I phoned them back on the 6th to just make sure, this time they said that the last stick of ram was just shipped before mine and there was none left, how convenient.  
 
After numerous phone calls on my part, and more lies from theirs they basically told me because I paid for the ram before the huge price increase, their distributor would not sell any to them, nor to me. What a crock...Bytewize Gladly charged my Visa the next day after I paid.  
 
So after 2 weeks of delay now, Im pissed, since I've had a new pc sitting in a box for about a month with no memory...I phoned back Apr 19th to ask for a refund, the person on the phone said they would take care of it. I checked my Visa acct online...hmm no refund yet, WTF? So then I phoned them today Apr 28th to check what was happening, they said that they never recieved a refund request...Holy Shit, almost 1 month now, and here I am with no Ram, and a $335 charge to my CC and Totally PO'd....Here's Some Advice: I WOULD NEVER BUY FROM THIS STORE AGAIN!!!