Never got my item...LOST IN SHIPMENT!! I spent over $350.00 still waiting on refund!!

Just finished a terrible experience going through my bank to reclaim money delivered for goods that were never rendered.  
 
The customer service simply does not exist, and in the unlikely event that I did get in contact with them, I was assured that they would reach me with a resolution by "tomorrow". After 2 months without receiving the speakers I ordered, I opted to involve my bank in the matter, who has since reclaimed my money.  
 
Looking through their forums, I saw several users relate experiences almost identical to mine: expected shipping date emailed out with the status of "electronic details submitted," and the order never progresses beyond that stage. Said posts are mysteriously deleted the next day. The whole issue stinks of a scam.  
 
You are discouraged from doing ANY business with Bytewize.

Store seems unable to deliever what they sell in a prompt manner.  
 
Given several different shipping dates and when each passed then i am given a new one saying again that is has already shipped. Store hours seem unrelable as when ever i have called there during working hours no answer and/or the store hours are changed from the website or closed without proir notice.  
 
 
My order was incomplete, and one item was missing parts as well (A DFI Motherboard) and looks used or perhaps was a restock, and OCZ Ram which was not in the box at all.  
 
I paid for a new MoBo. :(  
 
Support is lacking for these problems, they told me to deal with DFI on the MoBo, (which I telephoned, they (DFI) says it is a vendor issue, not RMA able. So I am out my purchase money. :( Not a very good experience, out almost 700 bucks and nothing to show for it.  
 
Have been told we will call you/email you by tech support (when you can get them) without any follow on these problems.  
 
Reference MoBO I got the message I am stuck with it as is now, nothing I can do about it. And The ram seems to be a "tell him we will call him back after we talk to OCZ about it." with no response  
 
These are special order parts so RMA to vendor seems unlikely ( based on my live chat today).  
The delays an lost money make it so I cannot build/finish my PC.  
 
Not happy at all  
 
Update July 2007 still in a chat room trying to get my missing parts , i get a song an dance everytime i try. Still unfilled order. Am so stuck.  
 
NEVER BUY FROM THESE GUYS! (UNLESS YOU REALLY DONT WANT YOU PARTS THEN GO AHEAD!)

This review was modified by its author, Ace Mcool, on 7/5/07 2:30 PM.

I purchased a tv-tuner card from these guys on february 16th 2007. They were quite a few bucks cheaper than the bunch I usually deal with (NCIX). Paid via Mastercard only to recieve an email a few hours later stating that the were in the process of changing card processors and that Mastercard was not a payment option. Used internet money transfer instead. Recieved confirmation from my bank that transfer was accepted by bytewize computers. Then I waited... March 8th come around and still no aknowlegment from them saying they recieved my money and most importantly, no card. I called them up and they confirmed that they had recieved my money. The guy said he was going to call the supplier and get back to me via email by the end of the day with details. Of course, no email. The next day i get on their online chat and the guy there gets in contact with the supplier where they tell him that they had a mix up and the card never got shipped. He then tells me that they don't make the card anymore and the card they have in place of it is $160! The card i ordered was that much with tax and shipping added! I couldn't believe it... NCIX is selling THAT card for cheaper than these goofs. I called the guys back and told them that wanted my order cancelled and he said he would send it along to accounting and I would get a refund... that was before i found this site... I have a feeling i'll be calling them again before I get my money back :P  
UPDATE!  

This review was modified by its author, 5knucklechuckle, on 3/21/07 10:05 AM.

Don't walk... run from this web-site! Everything the previous reviewers have said is true. It may seem like a big store, but I suspect just a few people run it as they never return calls, don't answer emails, and make up conflicting stories about the status of your order. On top of it, they hide crucial insurance information about shipping to the U.S. in the bowels of their site where no consumer would ever look . Bottom- line is I spent 467 dollars for memory and they cannot prove to me that they sent it and they did not insure it as they said I chose the wrong shipping plan ("small package air service") to ship the memory. Total scam... never again!

I have ordered TuneCenter Home Media Centre For IPod on 16 of January , 2007. My understanding was that it will be delivered within 3 days, as stated in a confirmation email. Yesterday(8 days later), around noon, I have contacted chat help person asking about the status of my order. That person replayed that supplier will be contacted and response will be send to me via email.  
Today(9 day later) I don't have any information in my email, and of course my order isn't delivered yet also. Telephone support is not working, chat isn't open yet, and my email was returned with message: Recipient's mailbox is full, message returned to sender.  
Avoid this company.  

***NOT HAPPY AT ALL***  
 
I've ordered from them in the past and not had any problems although now I suspect something is up.  
 
On november 20 I placed an order for an Asus motherboard and corsair ddr2 ram. The motherboard said it was in stock and would ship within 24 hours or so. The ram said it is usually shipped in 2-3 days. I elected to have express shipping through canada post and payed $31 for it. I expected to recieve the order in about a week. However after placing the order on sunday I never heard any responses back other than that the order was recieved. Come friday(nov 24) I contacted the live help operators and they said the shipping manager was going to email me regarding the order, I did not get an email. The following day (nov 25) I recieved an email from canada post saying that my order was shipped. It was shipped expedited parcel not expresspost as I had payed for. The item was recieved friday dec 1. Upon recieving the package I discovered the ram was not included in the order. I contacted the live help operators and they informed me that the ram was shipped out just after the motherboard. As of dec 8 I have not recived the memory yet, or any tracking information regarding the 2nd shipment.  
 
This order has been somewhat frustrating for me as I decided to purchase from bytewizecomputers becasue they apparently had the items I wanted in stock and were cheaper than NCIX. I elected to get express shipping and once only one of the items shipped out it was not with express shipping and took 6 days to recieve.  
 
Whats really bothering me now is i emailed them 5 days ago about the situation and havn't heard anything from them. In addition the live help feature has not been available for over a week. I guess another thing i should mention is that i payed for the items using email money transfer, and i'm not sure if i have any way to get my money back.

Well I never received the memory that was on this order, numerous phone calls and emails to request my money back, were ignored, until I told them that the credit card company would get involved. Eventually got paid after being told by Paypal that there was insufficient funds in that persons (either owner or employees account). There was no need to go through all this hassle to get a refund. I was happy with the order but they never or could not ship. Needless to say I won't be doing business with this company and yes I have documentation on the whole transaction

I have purchased from Bytewize on a few occasions and until my most recent order, I was generally satisfied with their service. This was despite the fact that I don't recall a single instance in which an item which was advertised to "usually ship within 24 hours" was actually shipped on time. Time to ship my orders varied between 4 days and nearly two weeks.  
 
My most recent experience with them was the most negative. The order I placed on October 10 was received on October 20, which was unusually prompt compared to my previous orders. Upon opening it however, I discovered an item was missing. I immediately informed customer service by email. It took until the 23rd to receive a reply from a Mr. Michael Gencarelli, who informed me that the missing item was shipped from an alternate warehouse, and that he would investigate the following day. After receiving no updates, on October 26, I sent an email to Mr. Gencarelli asking if he had made any progress on the issue. After again receiving no reply from him by November 8, nearly a month after my initial order, I sent an email to Mr. Gencarelli and the customer service department offering to reverse the charges on my credit card if it would provide them an incentive to communicate. On November 9 my missing item was finally shipped with an apology and explanation from a Mr. Ryan Donovan that they'd had stock issues that their supplier had not informed them of.  
 
This experience soured my opinion of the company. Not because of the missing item itself since mistakes occasionally do happen, but for the lack of timely response to my repeated requests after they were initially informed of the problem. I haven't been particularly inclined to use them since.

Worse outfit I ever dealt with online - bda attitude and no customer service - poor and unfriendly website that led to wrong product being purcahsed and they refused to do anything about it unless I paid all the shipping costs(3x) back forth plus full price on the right product. Would never buy from them again!!

Shipped damaged goods. No exterior damage to packaging. They ignored ALL future emails from me. They stuck me with $200 USD.

Very BAD BAD shopping experience!!!!! Order a CPU upgrades kit and Celeron CPU for over ONE MONTH... NEVER get goods and called them SO many times NEVER get updated info. VERY BAD Services. Not recommend doing business with them

I am a computer modding enthusiast. I buy parts from several different companies; this was my first purchase from bytewize.  
 
Wanted to upgrade my CPU, found the best price at bytewize. Website showed item in stock. Placed order, added a few items (dvdrom & cable). Order was shipped one day later then expected and therefore arrived one date later as well. Order arrived incomplete (CPU not shipped) with no packing slip or backorder information or explatation. Sent email to customer service, no response by end of next day. Sent another email, again no response by end of next day. Called and was told that they don't stock the part, offerred an inferior replacement instead. Cancelled the CPU order. Website still says part is in stock .. and the price has gone up, so they're still updating the site with invalid information. Interesting that their price is still the best I've seen. FWIW, other parts ordered are OK and the shipment was not damaged.  
 
Update: It took over a month and several phone calls to get my Visa credit. Again, emails were not returned and promised callbacks were not made. I was told that it had been done several times, but absolutely no activity ever showed up on my banking records until the final credit. I was even emailed a "refund receipt" for an incorrect amount ... which was I believe was only done because I stayed on the line until it was complete ... but again, it never hit my account. I believe I was dealing with the company "President" for my credit transaction. Phones were always answered by same staff. This does not appear to be the large operation implied by the website.  
 
I did notice that a month after my order could not be filled they have finally removed the part from their inventory.  
 
Summary - website looks nice, but is inaccurate, no packing slips, backorder information is missing and customer service is unresponsive. Staff seem eager and polite, but the results indicate incompetence or dishonesty.  
 
Rating - I will not deal with bytewize.com again and will absolutely not recommend them to others. Too bad ... I spend a lot of money on PC's and I have a lot of impact on the buying habits of others.  

This review was modified by its author, mcfadden_steve, on 6/3/05 10:13 PM.

BAD EXPERIENCE-  
Called -told product would arrive Tuesday if I order now (Friday). Paid for express delivery.  
Credit card charged straight away (surprise, surprise).  
 
Comme Tuesday, no product.  
Called -told that they would get back to me with news - no return call.  
 
Wednesday, I call several times, am told that the product must have been lost by Canada Post, and that another would be sent. They say they will refund the shipping - they never do.  
 
(I stupidly believe them).  
 
Told that the product will arrive Thursday, or at the latest Friday.  
 
2 Calls to them on Thursday, 'looking into it', expect it soon - they say they will call back with a tracking number - but never do.  
 
Another call, get a tracking number - this time I can check it on UPS - but it seems to be going to their warehouse by 'normal priority' - call them, and they say it will arrive Monday.  
 
Then on Monday, they say maybe Tuesday, maybe Wed, as the parcel was posted to them instead of me. I ask the manager to call me back - no one ever does. I ask them for the original Canada Post docket number - when I eventually get it Canada Post denies they ever received a parcel.  
 
So I suspect (on the information I have) that they lied to me about the original delivery.  
 
Eventually I speak to a manager - and demand a refund (which they hopefull will provide).  
 
My advice:  
DON'T BUY FROM THEM  
 
They are dishonest, at least in their shipping dates. They tell a different story each time you call. They don;t return calls.  
 
DONT USE THEM

Nothing but hassles! Stay away!  
 
Placed - order, they sent me shipping confirmation, couple days after sent e-mail that stated: "Thank you for shopping at Bytewize Computers. The purpose of this e-mail is to inform you of some unfortunate news regarding your order. The product you have ordered had an error in its price at the time of purchase. Please see below for your order details." Nice turn - after shipping confirmation! Had to cancel the order. Got a refund. End of story? Not yet: they Charged: 64.60 USD *BUT* Refunded: -62.96 USD. For request to refund the difference I didn't receive any response so far...  
 
Update: they answered for my request to refund the difference. It really worth to publish their answer "as is". No further comments.  
----------------------------------  
Hello,  
 
I have sent a notice over to accounting to check on this. At this time our records show the refund was provided in full.  
 
The issue may be a currency exchange discrepancy with your financial institution. If this is determined to be the case this would need to be adjusted by your credit card provider at your end as we have no access to adjust items related to currency exchange fluctuation which is a daily occurrence.  
 
If you have an opportunity to check with your credit card provider on this I would recommend doing so. In the meantime I have email accounting to confirm that the credit from our end was for the entire amount of the purchase.  
 
Best regards,  
 
Mike  
Customer Service Team  
------------------------

This review was modified by its author, dzex, on 4/8/05 7:07 PM.