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Store Rating and Reviews Vicious PC

Homepage: http://www.viciouspc.com Shop Now at Vicious PC
Overall Customer Satisfaction Rating  
Six-Month Rating: N/A / 10
Six-Month Reviews: 0
Lifetime Reviews: 46
   


Lifetime Rating: 7.66 / 10
All Stores Avg.: 8.15
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 46 reviews below.
This merchant has received ZERO reviews in the past 6 months. 
  

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mailing address:
339 South Cheryl Lane  
City of Industry, CA 91789
customer support email:
support@viciouspc.com
phone:
909-869-1685
customer support:
866-289-2872
business hours (est):
8:30am - 5:30pm Mon-Fri  
Closed Sat and Sun

FAX: 909-869-1631



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 Vicious PC Customer Reviews
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Reviews 1 - 15 of 46
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Very Satisfied
Reviewer: madcat816
User Rating: 
Click Here to See the Profile for madcat816

6/9/06 10:58 PM
Ok, so i followed vicious pc for about a year really wanting to buy one of their pc's but didnt have the cash. Well i finally came around and decided to order a pc phantom. I did my research, alienware.. falcon.. voodoo.. all wayyyy overpriced for nothing.  
 
so i modded the pc to my specifications for a few days debatin whether i needed which. i made up my mind and ordered my pc on 05/23/06 last month. they called me an hour later informing me the specific geforce 7900 gt at 550mhz was not in stock so i said id wait. about a week went bye still didnt have any in but i was in no rush. week and a half and that version is discontinued so i go for the virtually same 7900gt 520 mhz.  
 
took them about a week to build, process, test and package my cpu. which i didnt mind as long as it was build well. they shipped it this past monday 06/05/06, sent tracking information, and it arrived today 06/09/05.  
 
this machine is insanely well built, cabling and construction is very neat. runs like a dream completely amazed. all the cd, drivers, manuals, wires+parts all organized into the motherboard box. all packaged undamaged packaged safely, box has personal computer and fragile allover it.  
 
games run amazing, only downsides are the basic keyboard is OK, personally will probably get a new one later, and instead of a free copy of farcry they sent tomb raider which i dont care much b/c those were just really to test the graphics for me and boy did they pass...  
 
Highly recommend ordering from viciouspc, especially now since they got the hang of everything and know what their doing. if you order call a couple times each week to see how the status of ur cpu is. ill update if anything changes but i doubt it cuz this computers running excellent.  
 
sincerely,  
bek  
 
P.S. - my viciouspc:  
amd 64 3700+ 2.2ghz  
asus a8n-sli 2000 motherboard  
2gigs kingston dual channel memory  
dual 160gig maxtor drives striped  
256mb xfx geforce 7900 gt 520mhz 1.5ghz  
nec and lg dvd-cd-rw drives  
580watt ace power supply  
viewsonic vg920  
 
---------------------------------  
* UPDATE *  
---------------------------------  
Well i love this compu ter theres nothin more u can say. Just bought battlefield 2 w/ expansion, and let me put it this way. All video mods set on high, full 1280x1024 res, runs flawless...  
 
thinkn about even getn a second 7900 gt card just to take advantage of the SLi  
 
if your unsure where to get a new gaming pc, and dont want to spend over 2 grand, this is the place, they just updated the site and prices too

This review was modified by its author, madcat816, on 6/28/06 6:15 PM.

Very Satisfied
Reviewer: azreal12
User Rating: 
Click Here to See the Profile for azreal12

5/13/06 1:17 PM
The Vicious PC site tells you that the order will take 5-10 days to be processed, built, tested and shipped. It ended up taking longer (about three weeks until I was notified that it shipped). Not a big deal, I'd rather they take their time and make sure everything was right.  
 
The only complaint I have about the time it took is that I was never notified that it was going to take longer. After 14 days I sent an email, I got a rather curt response telling me that they'd let me know when it shipped. Again, it isn't a big deal but it would have been nice if I'd been told it was going to take longer.  
 
When the system finally arrived I was slightly dismayed to discover that the logitech G5 mouse wasn't included. I called Vicious and was told it would arrive the next day as it was shipped seperately. Not a big deal, I wouldn't have bothered calling if there had been a note included.  
 
The system is beautiful with a clear side panel that shows how neatly it was wired. All the wires are wrapped together and there is a very cool neon light inside the case.  
 
Is this thing on??? It is SO QUIET! It booted up perfectely (is is SO MUCH faster than my old system) with the Vicious PC logo as the background, very cool!  
 
Here comes the test...I bought Battlefield 2 and FEAR and have been waiting to be able to play them. Both games are known to be system killers, monsters that you have to have a high-end rig to run at anything faster than a slideshow.  
 
BF2 looks INCREDIBLE, I still can't believe how QUIET this system is. If it wasn't for the lights you'd never know it was even on.  
 
I encountered a problem and had to call tech support. The 24 hour tech line is ALWAYS busy, I get the feeling it is one phone line for the whole country. Once California business hours came around I was able to speak with Jacky at Vicious. He got the problem straightened out in no time. It wasn't their fault at all, the problem lied with an external HD I have for backing up important files. Can't blame Vicious for that but they were still nice enough to help me out even though it wasn't the systems fault at all.  
 
The only complaint I have is the 24 hour tech support is absolutely useless since the line is always busy. Since that is outsourced by Vicious PC it isn't their fault. In fact when I ordered the system Jacky at Vicious recomened that I didn't spend the extra few hundered dollars to extend the 24 hour tech support past the first year (first year is free). I get lifetime tech support from Vicious anyway. That was the deciding factor for me, it's rare that a company doesn't try to talk you into spending every possible dime. That made me believe that I could trust Vicious and so far I've been right!  
 
I am VERY pleased with my system, so far everything is running smoothly and fast. BF2 and FEAR both look incredible.  
 
I would recomend Vicious PC to anyone looking for a high-end rig at an affordable price.  
 
 
 

Very Satisfied
Reviewer: Dwight Heninger
User Rating: 
Click Here to See the Profile for Dwight Heninger

4/9/06 3:40 AM
I bought this system for my wife and am now buyin g one for my self. The people at Vicious are great. They were all friendly and helpful. This is all on top of recieving a solid well built PC that screams for $1322 delivered. I would highly recomend this company, exelent value for the price. Actually one of the lowest priced system builder using top quality parts.

Very Satisfied
Reviewer: RyStorm
User Rating: 
Click Here to See the Profile for RyStorm

4/3/06 9:46 PM
I've decided to do business with Vicious because I've contacted several online vendors, and Vicious was the first (and only actually) to respond to my questions. I was contacted by a man named Jacky who was a lot of help, and answered any further questions I had promptly. I finally put in my order yesterday, I will update when i get my system. So far however, I am pleased with the promptness of Jacky and the ViciousPC staff to answer customer concerns :)  
 
update: 4/21  
I got the system yesterday, and I have to say I'm pleased with it. I got a great system for a very fair price, and it was everything I expected it to be. The case is really cool looking, and the wiring job on the inside is very organized and well done. The ViciousPC staff have been helpful throughout to answer the questions I had during the process, I would recommend them to anyone who would be interested in buying a good gaming system without having to break the bank. ViciousPC has been a pleasure to do business with and I plan to do business with them in the future when I'm in need of a new system.

This review was modified by its author, RyStorm, on 4/21/06 2:09 PM.

Very Satisfied
Reviewer: rhiannawolfmoon
Click Here to See the Profile for rhiannawolfmoon

3/29/06 6:52 AM
I have had my computer for over a month now & I love it. So far everything is running great. I must say I was a little leary when I figured out the company was smaller than I originally thought but the product is very good and for the first week I am sure I drove them nuts because before I got the computer I had downloaded the newer version of my antivirus/firewall with my old computer and when my new computer came I installed it off the cdr I had it on not knowing it was infected with a virus, I immediately started having problems & thought it was the new computer I called Jacky several times in a state of panic but once it was figured out what was wrong & fixed I have had no problems since & Jacky was extremely patient with my freaking out. Very pleased, my whole family likes it and are so glad we don't have our crappy Dell anymore!

Very Satisfied
Reviewer: midnite171
Click Here to See the Profile for midnite171

3/14/06 9:03 AM
The ordering went really smooth. Got a better price than all other gaming laptops out there. The selection, quality, 10% off, free shipping and free carry case is what really sold me.  
Laptop came exactly as I ordered it. Really high quality product. They didn't load it up with alot of usueless software. Came with all Windows/drivers/program discs. Loved everything!!!!  
I WOULD like to make a couple recommendations to ViciousPc though;  
 
1. It took about 30 days to receive my laptop. I know that it was cumstom built so I know it takes what I would figure a couple days to put it together. I ordered a custom paint job (which came out beautifully) so I understand that would add another week or so, and then installing software and testing unit is another day or so. So doing the math, a day to process order, a week for painting, a day or 2 to install hardware, a day or 2 to install/test software and 3 to 5 days for shipping, I think 15 to 18 days would have been a more reasonable (and easier) wait time. (Maybe have option to pay extra for a little rush job?)  
2. Although I received a call on the day it shipped, it would have been good to receive an email with the tracking number so I could track the package and have a good idea when I would receive it.  
 
That's it! All in all, a very pleasant experience and the end product is awesome. I guess with someone like me (which is probably the majority of the population) I want my product TODAY, but I guess with all good things, you must have patience.  
 
Thanks ViciousPC and I WILL be ordering from you again!!!

Very Satisfied
Reviewer: SidM
User Rating: 
Click Here to See the Profile for SidM

12/29/05 10:54 AM
Overall I'd have to say I'm blown away by the quality of the machine I bought for the price I paid. I received exactly what was on the invoice, same brands as quoted, no mistakes. I opened the case before I turned it on for the first time to make sure nothing had come loose during shipping and found very neat, tidy cable work and solid construction. It's been running without any problems and is suprisingly quiet. It was my first time ordering from Vicious PC but I'm extremely pleased, and will be ordering from them again in the future. What they lack in aesthetics on their website is made up for by the end product, and I can't complain. The only hiccup during the entire experience was a mix up with the shipping, but that was FedEx's mistake and was quickly sorted out. I also would like to note that they could communicate with their customers a little better in regards to what stage of the build process their rig is in, and an exact ship date, since they didn't charge my credit card until it did ship though, I never had a problem.

Very Satisfied
Reviewer: silverpony
User Rating: 
Click Here to See the Profile for silverpony

12/12/05 6:51 PM
Shopped at some of the "BIG" name venders for my computer. Wanted a very high end gaming machine. Don't want to mention names but one is from outer space and one is a bird ;) I stumbled across Vicious on the nVIDIA web site and checked them out. Not only did I save over $500.00; I got the best service I have had in a LONG time. Every time I called Reena was fantastic and patient. I even changed my configuration 3 times in a 3 day period. The only response I got was "no problem". I spoke to Jacky (manager) and about my computer and he actually talked me out of some items I did not need. He could have sold them to me for the profit but, he was honest and let me know that I did not need them. Service after the sale was just as great. Had the computer at my house (he is in L.A. Calif; I'm in Virgina) in less than 2 weeks. As I was setting up the rig my dog got courious and decided that the fan for the water cooler would be a good thing to break. Called Jacky to buy a new one and his response was (after a giggle) "Don't worry I will send you a new one". These folks will have my business for a LONG TIME! Give them a try...you WILL NOT BE DISAPOINTED!!!

This review was modified by its author, silverpony, on 12/12/05 7:09 PM.

Very Satisfied
Reviewer: rusty77
Click Here to See the Profile for rusty77

12/9/05 4:09 PM
Ordered my PC on Tuesday December 6th, 2005. Talked to one of the service representatives. Very helpful. Saved me money and increased the systems performance. Was informed that i would recieve a call to verify my credit card and billing address within 48hrs from the sales dept. They called the next day at 9am. Very prompt. So far very pleased.  
 
I will update when I recieve the system.  
 
System arrived when expected (fedex) looks great and operates perfectly. Everything I expected and more. I called in the day I recieved the system to get some questions answered at 6pm and was directed to help immediately. Very happy with vicious pc.

This review was modified by its author, rusty77, on 12/25/05 2:05 PM.

Very Satisfied
Reviewer: arykos82
User Rating: 
Click Here to See the Profile for arykos82

10/6/05 6:34 PM
I ordered the commando SLI rig from Vicious PC. every email and phone call made to the comapany was helpful and covered any questions I had. The ordering process was simple and easy to follow.  
 
The computer itself is outstanding. I've had it for over a week with no bugs or malfunctions. It gobbled up every game and program I've used. Runs smoothly, cool and quiet. They even threw in a T-shirt. I'm wearing it right now as a matter of fact. I would buy from Vicious PC again and highly recommend others to do so.

Very Satisfied
Reviewer: memay
Click Here to See the Profile for memay

7/19/05 2:52 AM
Got a shogun laptop as a grad gift. It did take a while to arrive, but it came on time. The company called two days after to confirm the order.  
I ordered it on the sixteenth of June, and it came the fifth of July, so if you're prepared to wait, they make a really good gaming PC.

Very Satisfied
Reviewer: dirtyhurry
Click Here to See the Profile for dirtyhurry

7/12/05 10:46 AM
Overall I would have to give Vicious PC an A rating. After spending a fair amount of time comparing dozens of laptops that met my needs, Vicious PC won out easily.  
I wanted thin, wide, and fast, the Shogun became the PC that I used as my anchor for comparison. For graphics and resolution the ATI 9700 Pro W/ 256 RAM was a huge part of my decision. I have many ATI products in various PCs around my home that have served me well, so naturally I was delighted with the card. Everything else was just my own preference, I upgraded the RAM to 1Gig and went with the 7200-RPM Hard Drive.  
For me, the 15% instant discount closed the deal, I got a lot of laptop for the price I paid. The PC is working wonderfully, well beyond my expectations.  
The only complaint I have is really just a personal annoyance. I received a phone call confirming my order that I could not understand. I’m sure we have all fallen victim to a computer help center in a different country. I understand the necessity of having multilingual employees in this worldwide information age, but I don’t think I should have to go over to my Chinese neighbor for help understanding a phone message.  
I mention it for the sake of venting as it pertains to previous encounters and wish it not to reflect poorly on Vicious. I have an excellent computer at an absolute outstanding price!  

Very Satisfied
Reviewer: thegodofwar
Click Here to See the Profile for thegodofwar

6/30/05 4:24 PM
Though at first there were some mishaps in regards to correctly identifying my name after placing an order and having me fax over an authorization form (the first attempt did not go through), I am ultimately satisfied with my experience with ViciousPC. The product is bar none one of the best I've ever owned, and I've owned many. The red tape was worth it, I highly recommend.

Very Satisfied
Reviewer: MacMyers
User Rating: 
Click Here to See the Profile for MacMyers

4/23/05 11:04 AM
A Little slow to deliver, but well worth the wait. One BAD mother of an AMD Gaming Rig.

Very Satisfied
Reviewer: cryogenicstudios
User Rating: 
Click Here to See the Profile for cryogenicstudios

2/28/05 12:33 PM
Purchasing from vicious pc was never easier. I chose to call the company rather than order from the site because I felt more secure talking to someone directly that I was going to shortly give my $1875 dollars to.  
I chose to go with the "Shogun" Centrino laptop model, because it was thin, powerful, and had a long battery life. I ordered the laptop as follows:  
2.0Ghz Centrino processor  
1GB DDR 400 Ram  
60GB 7200RPM Hard disk  
Wireless card  
DVDRW drive  
No OS. (Yes you can order the laptop without OS if you request it over the phone. I saved $70 dollars because I had my own Operating System). I also ordered 2 day air for an extra 22 dollars to zip code 06082.  
The sales associate was very curtious and patient, understood everything what I was asking. I placed my order on Feb 18th, and was sent an email, saying to expect a tracking number by the 28th.  
 
I recieved a tracking number on Friday night, 3 days before expected. I called to see what the status is of my order when I saw the money deducted from my account, and was later emailed saying that the tracking number had been created.  
 
I will update this review with more information AFTER I recieve the laptop to review the quality of the product. I am expected to recieve the laptop based on UPS shipping information on March 1st.  
 
******UPDATE******  
I recieved the laptop as expected on the 1st of march according to ups. The box was packaged great, lots of materials, nothing was damaged. I took out the laptop and examined it. I found that the laptop was very well made had a nice design, sleek look. Very thin for its power. I loaded windows on the machine with ease, the supplied cds were very easy to load. The laptop driver CD had an auto install that helped alot.  
The laptop also came with a free carry case that was not advertised on their site, which saved me about 50 dollars.  
 
Overall, I would strongly recommend Viciouspc as a laptop purchase, and had ZERO problems or complaints.

This review was modified by its author, cryogenicstudios, on 3/2/05 4:24 PM.

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