I am very pleased with weaKnees. My DirecTV HD TiVo died. DirecTV tried to bully me into getting a leased DVR (non-TiVo) as a replacement for my owned TiVo. I think not. WeaKnees responded to my inquiry almost immediately. My order went through just as quickly, and was immediately shipped. Insturctions were very easy to follow. I was back up and running in no time.

Weaknees makes a great product. The Tivo upgrade kits are complete, with easy-to-follow directions, and their pre-loading the Directv software is a blessing. A pleasure to do business with.

Having trouble with TIVO recorder? This company is your answer. Great troubleshooting, quality products and fast shipping

The order was handled excellent from start to finish including prompt replies to my emails. My Tivo 40 GB drive went 'kaput' and not only did they have a new drive with the Tivo OS ready for install, the recording capacity increased to 160 GB as well as the response time of the Tivo itself for a great price. The instructions were so easy, a child could do it! Thanks WeaKnees!

Great Service. Great Product. Will definitely recommend and use this company again.

These guys are the John Wayne of TiVo fixing. I didn't want to lose my lifetime subscription to the service by just buying a replacement unit, and they walked me through every step. I had written an e-mail with an attached photo of lights on the TiVo front panel. They responded with a message perfectly diagnosing the problem and outlining a fix. What a pleasure to call a tech who spoke English, and had a complete grasp of my one glitch in getting the box back together. I was on the phone for 30 seconds, problem explained...box repaired. Their print-outs are step-by-step, and had I followed them explicitly, I wouldn't have had a single problem. TiVo works fine. saved some irreplaceable recordings, and everything they said they would do, they did. Shipping was exactly as noted, fairly priced for two-day.  
What a pleasure dealing with this company.  
That is the way to grow business. I had written a letter to the CEO of TiVo, Tom Rogers, but did not get a response. Where do you think my upgrade business will go?  
 
Larry Ward  
Pleasant Hill  

Order shipped quickly, parts were in good shape, and when I had trouble installing it, they provided excellent support which let me finish the install and all worked well.

Great selection, lots of help and explanation of options, and lots of upgrades & parts available! Site is easy to navigate, ordering is easy and quick, and delivery was ON TIME! They are also were available for additional help over the weekend when I was upgrading my harddrive. Very responsive and I would look to them for more TiVo assistance and advice!!!

Good price, delivery and installation instructions.

This organization knows what they are doing and how to do it! I had a local problem that the Direct TV techs could not help me with, but Weakknees.com answered my email within a hour on a Sat. with the right solution.

UPS delivered the kit at about 2 pm. I read the instructions, opened the machine, installed the new drive and replaced the original in the  
bracket, added the new fan and closed the unit. Hooked it up and I was back in business at 3:30 with over 250 GB of new recording space. I can't tell you how much I appreciate this upgrade. It was just as easy as you state on the web site.  
 
Thanks  
 
Frank Williams  
Kynesville, Florida

This is a great company -- lots of information on their web site, very fast shipping, good tracking information, and the replacement modem for my TiVo arrived a day earlier than promised!

Over priced and rude. Asked simple question about programming a remote and they respond as if you're an idiot.  
 
Also found similar products 50% less elsewhere.  
 
Good Name: WEAK-ness  

This is the third time I have ordered from weaKnees. I was pleased with all three purchases, and this purchase specifically. The merchant works hard to make the store idiot-proof. I was able to easily pick out the correct upgrade kit, order it, and it was delivered promptly. The installation instructions were clear (they have actually improved since my last order) and my dead Tivo was clicking away within 30 minutes. I highly recommend this merchant.

The modem of my Sony series 1, Tivo got zapped by lightning. After contacting Sony customer service they wanted $158 (in advance) to assess the damage and determine if further charges would be assessed.  
 
I performed a Google search and found WeaKnees had an external modem that could be plugged into the Tivo serial port. While on their site I also found a Phonex system that would enable me to use a remote telephone connection through the house wiring.  
 
Before buying I sent a question to WeaKnees on Saturday and received a reply on Sunday - great service!! This provided more than enough comfort, so I bought both the modem and Phonex.  
 
I placed the order on Sunday and received the parts Wednesday. An ACTUAL 15 minutes later, the TIVO was reborn and busy chatting away to a telephone connection in another room of the house. I cannot tell you how happy I was to get rid of the cables I had previously needed to drag a line from one room to the other; not to mention how happy I was the Tivo was back up and running.  
 
In summary, I could not be happier with both WeaKnees and their products.  
Jeremy L