The customer service department at Weaknees.com is extremely unprofessional. When I inquired about making a return after 30 days I was scolded with a curt email response. They made no effort to thank me for my business and politely explain that a return is not possible.  
I would NEVER shop with them again nor would I recommend them to anyone I know. Do not reward bad customer service with your business. In this economy they should treat ALL of their customers with gratitude. For all they know, I could have placed a large order with them in the future.

Excellent service, incredibly quick email responses (even on weekends), and outstanding easy to use product and installation instructions. I strongly recommend Weaknees to anyone who uses TiVo.

I purchased a 120G upgrade drive for my Tivo, and Weaknees was exceptional. The free delivery arrived in two days, the instructions were very clear and the install was very easy. Better yet, I was missing parts because I ordered the wrong part number. The guys immediately sent me out the required parts with no questions asked. Their service, support, and products are great.

 
> When my Sony SVR-3000 (not even 1 year old!), started freezing and  
> making  
a strange chirping noise I knew I was in trouble. I got on the internet to look for a repair center and luckily Google also came up with your site. At first I was a bit skeptical, but after reading your press and customer reviews, I decided to order a replacement drive. The drive came with clear instructions and I was up and running in no time with more recording time than I had before! I'm glad I didn't waste the time or money to send the unit out to a service center. Who knows when I would have gotten it back and how much it would have cost me. Your service is terrific and your products are the BEST solution. Thanks a million!!!