The Worst customer service on the internet  
FWIW. I was a repeat customer with Weaknees and I have spent over $1000 with these clowns. I ordered a new DVR TIVO hard drive ( after their tech told me that is what I needed for my DVR with a locked up condition) It arrived and it was installed and it didn't fix my DVR. They said that it was bad and I would be charged for a 2nd hard drive (until it was shipped back to them ) The 2nd new hard drive didn't fix my problem either. I was going on vacation and needed it fixed so I ordered a complete DVR unit that did work. When I went to return the 2 hard drives that where purchased from them they said that I waited too long ( several days / weeks past their term and conditions) After several e-mails and complaints to their management they would only credit me with a 45% restocking fee. Nice.  
 
They are very help full when you are thinking of spending hard earned money, but if you have any problems with their products they will shut you down and keep your money. I suggested to their manager that their poor customer service ( in which I was charged for 2 of their hard drives which I didn't even need ) Then they had the nerve to charge me 45% restocking fee ( which should have 15% ) They told me that I was lucky I got anything as it was past their generous return policy.  

The customer service department at Weaknees.com is extremely unprofessional. When I inquired about making a return after 30 days I was scolded with a curt email response. They made no effort to thank me for my business and politely explain that a return is not possible.  
I would NEVER shop with them again nor would I recommend them to anyone I know. Do not reward bad customer service with your business. In this economy they should treat ALL of their customers with gratitude. For all they know, I could have placed a large order with them in the future.

Well I just had an unpleasant experience with them. Ordered a drive for the TiVo HD and received a drive formatted for the Series 3. On top of that I was charged shipping when I selected Free Ground at checkout. Seems there's 3 points during the checkout process in which you can select shipping options and at each of these points their system reverts back to charging you for 2 day shipping and it's up to you to catch them in the act.  
 
Called their CSR line to try and fix everything (the drive mix-up, the shipping) and was told it was all "your mistake." They decided to be gracious (sarcasm) enough to replace my drive with one properly formatted to my TiVo, of course it would be at my expense for shipping. I then told this CSR that after this I can't ever see myself shopping with them again and his words were "Ces't la Vie." and he then hung up. What a wonderful guy, and such a lovely company.

Horrible! I ordered a brand-new, unopened box containing an 80 Hour Humax Tivo DVD Recorder. They sent me a used, opened 40 Hour Tivo DVD Recorder. The box was opened when the package was opened. They told me they upgraded it to 80 hours. Not sure if that is even legal, especially since they advertise a new product from Humax. The company wants to charge ME a 15% restocking fee plus shipping to send back a defective product THEY fraudulently sold to me. Terrible company!

Weaknees shipped a defective product. Their remedy was for me to return the product so they might examine it, then replace the product. They seemed quite indifferent to the fact that I had ordered the product from them (and paid for FedEx shipping) because I was in a hurry.

Well, I guess the test of a business is how they treat you when something goes wrong. My earlier strong praise of Weaknees (see below, 2004-09-04 Y.M. of Virginia Beach, VA) did not reflect what happens when there is a problem. My Tivo worked great for 24 hrs and froze. I had to ship both my original drive and the Weaknees drive back for testing. My factory disk was working flawlessly for less than three months until I shipped it to Weaknees for this testing. When I explained this to them, they suggested that I must have dropped or otherwise abused it. When I told them that I was at a clear disadvantage by only having their word on the condition of my disk, I asked them to split the cost of "testing" or attempt to make a good faith effort, they refused. It was even too much for them to send it overnight, or at least 2-day express. The 100% satisfaction promise is a TOTAL sham and I feel like a TOTAL fool for being so trusting.. They made no attempt whatsoever to make me feel like I was a valued customer and was not being punked. This will teach me to not be so quick to usher out complements on ANY vendors in the future. Whatever trust I had in dealing with unknown, untested dealers has gone out the window. BTW, I even had to ask them to ship my "bad disk" back to me. Buyer beware: this experience is not too different from Vegas... the house never loses.  
IN RESPONSE TO THE DISTORTIONS IN THE WEAKNEES REPLY TO MY SUBMISSION: I never requested nor insisted that I pay NOTHING, I asked them to DISCOUNT the testing which they refused... there was NO DISCOUNTED SERVICE of ANY kind. I even upgraded (gave them more money) the disk I bought from them for a slightly higher capacity disk after I was told I could not use the "faulty" factory drive, which means they still have the first disk I ordered from them which was sent back for "testing". How could I know if that disk worked if they still have it? … the second WeaKnees disk was disk I have now. If a reply of that sort is what they have to do to cover-up, then I'm feeling REAL fortunate right now that they are restricting ( I hope) their transactions to the entertainment venue. Human or animal life did not depend on the outcome of this transaction and I sure am I grateful for that! If you keep that in mind, then there is absolutely no need to hesitate in taking a chance on WeaKnees.

This review was modified by its author, broadbandsnob, on 9/19/04 6:33 PM.

I had been in contact numerous times with them about ordering a replacement hard disc. And I told them to look for my order because of their good information and quick response. They say I ordered the wrong unit (how I did this I do not know) and now they say I have to pay a restocking fee. They say "Our goal is 100% customer satisfaction". They have failed!

This review was modified by its author, rlsell, on 12/30/03 5:39 PM.

I am not satisfied with Weaknees at all. I ordered a replacement kit and they shipped me a add on kit which had the wrong instructions and no OS on the drive so it was useless. When I contacted them they were short and simply told me that I ordered the wrong kit which I disputed. I offered to pay the shipping cost both ways to meet them half way and they simply restated their policys to me. I do not recomend using them....Go elsewhere

Over priced and rude. Asked simple question about programming a remote and they respond as if you're an idiot.  
 
Also found similar products 50% less elsewhere.  
 
Good Name: WEAK-ness  

This is a great store. I waited a while to give this review. The order date was July 12, 2004. This gave us a chance to try out the products and services.  
 
First, communication via email with WeakNees was the most impressive aspect of our transaction, they gave responses to our questions in only a matter of minutes.  
 
For those that don't know, you can contact Weaknees and have them setup a new install of directv service with one of their upgraded receivers, a dish, and extra recivers of your choice. You e-mail them a list of what you want, they send a price quote, simple as that. We decided to do this based on the great reviews and reputation of Weaknees. Everything for the most part went smoothly.  
 
Our order was shipped promplty, and arrived in good condition.  
 
I'd say the only downside of the entire experience was the actual installation of DirecTV by the local contractor. I waited a few months to write this review so I can see if anything went wrong with the products or services. Nothing went wrong with anything Weaknees directly provided, the only thing that caused some concern was the choice of installer. Overall, the installation went OK, but I felt they might have cut a few corners as I watched them install it. One particular issue I had was the mounting of the dish on our roof.  
 
Well, we lost our signal 2 days ago (Dec. 1, 2004), probably due to winds. I called DirecTV and they sent a service tech out, he said that the satellite dish was not tightened properly to the mounting hardware. He was able to move the dish with his hand! So he realigned it and tightened it.  
 
I did send a little note to DirecTV about our recent troubles but they said there really was nothing they can do since I "bought" the system through Weaknees. I really wasn't looking for anything, just wanted them to be aware. I thought it was weird they would write that, since it is their services we are using! Wouldn't they like to know who is out there hooking up their satellites?  
 
Anyway, to sum up, Weaknees is great and I'd buy from them again. Just see if you can find out more about the installation if you opt to get a new system with them (be sure installers are reputable).  
 

I had a strange intermittent problem with my TiVo, where occasionally it would display only in black and white, and would not return to color until it was restarted. Because the problem was intermittent, I was concerned that a repair shop might have difficulty diagnosing and fixing the problem. However, WeaKnees fixed the unit perfectly, and did so very quickly (within a couple of days of receiving the unit). I'm very happy with the service I received.  

My TIVO died and I had no idea what was wrong. I googled and found out that my hard drive had probably failed. I ttied a reboot and fix but it did not work. then I found Weaknees and thought their prices were very reasonable. Hoping to keep my 2,000 entered film ratings on my TIVO disk, I opted to send my TIVO to them to tranfser data to my new disk. But my old disk had too many bad sectors and they were not able to save the data. So they just replaced the TIVO hard drive with a new larger one for a very reasonable cost. Because I have paid lifetime monthly service on my TIVO unit, it was worth the cost of a new hard drive rather than buying a new unit. Turnaround was two days and when I plugged everything back in, I was up and running in minutes. Great service, reasonable price and fast turnaround. I recommend them highly. A real internet find!  
 
Kent Dillon

Excellent experience! Via email, Weaknees reps led me through diagnosing my TiVo Series3 problem, I ordered a replacement drive, I received it in perfect condition 5 days later, used the included directions and tools to replace the bad one in about 15 minutes, put everything back together, powered it up, and the TiVo worked as well as it did new. The instructions were thorough, written in English, and had good relevant pictures. It was foolproof with the included tools. I would not hesitate to replace or upgrade a hard drive in an out-of-warranty TiVo unit after this very positive experience. Well done to everyone involved.

Installed my replacement power supply in ten minutes and my TiVo is alive now. I was reluctant to put $75 into a six-year old piece of electronics but your customer service rep reminded me that buying a new box would cost me much, much, more than that to get my lifetime service back!  
thanks for rescuing my TiVo,

I ordered a repacement hard drive for my Hughes Directv Tivo. It was promptly shipped overnight and I was back up and running in less than 24 hours. The drive was very easy to install in less than 15 minutes. Great Job WeaKnees!