The price was too good to pass up, so I ordered an Olympus C-5060 camera. They called me back and “confirmed” my order (yea, I got the strong-arm sales pitch too). I asked if the unit was in stock when I “confirmed” the order and was told it would ship the next day; I wanted to be sure I got the camera in time for Christmas. A week later I became nervous about my order, since the web site was still showing it as “verified” but not shipped. I emailed “customer service” asking about when the order would ship, and also asked for a UPS tracking number, since I had selected UPS Ground shipping (for $18.99). I received an email back from “Mike Wallace” in “customer service” that said (and I quote): “ ONE WEEK”
Yup, that was it – a single line that said “ ONE WEEK” all in caps. I sent back a friendly email saying “Thanks for your quick response, but help me out – does that mean you will ship it in a week, or that I will receive it in a week? And if you have already shipped it, can I get the tracking number?” I got back an email that said “YOU WILL HAVE IT IN ONE WEEK”
I waited a few more days, and still the web site showed my order as “verified” status. I got nervous again and sent another email asking them to give me specific information about when the order shipped and what the tracking number was. I got another email back from Mr. Wallace about an hour later:
“Order cancelled
Thank You Very Much
Mike Wallace
Customer Service”
Apparently, if you don’t buy their accessories, they have no intention of shipping the product. They certainly had no trouble charging my credit card for $658.00 the same day I placed the order, which is odd, since my “invoice” from them shows a total of $559.99
I called AMEX and cancelled the charges. These guys are shady at best - apparently if you don’t order high-priced goodies, they will cancel your order or tell you that there is a massive backorder. DON’T Waste your time. For $60 more than the fake price quoted by these jokers I bought the camera from Amazon.com and had it in my hands in three days.
This review was modified by its author, sbsyncro, on
12/15/03 3:05 PM.