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Store Rating and Reviews EXcaliberPC.com

Homepage: http://www.excaliberpc.com/ Shop Now at EXcaliberPC.com
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 5
Lifetime Reviews: 400
   
Lifetime Rating: 9.36 / 10 All Stores Avg.: 8.12
8.75 Pricing of Products and Services
8.00 Likelihood of Future Purchases
8.13 Shipping and Packaging
10.00 Customer Service
10.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 400 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  
Black 
Friday 2009

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
39675 Cedar Blvd Suite 1000
customer support email:
support@excaliberpc.com
phone:
1-877-Buy-EXPC
customer support:
1-877-Buy-EXPC
business hours (est):
9:00am - 6:00pm PST, Monday - Friday.  
Close: Saturday - Sunday.

FAX: 1-510-372-0611



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 EXcaliberPC.com Customer Reviews - Page 2
Page 2 of 27sort reviews by:
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Reviews 16 - 30 of 402
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Very Satisfied
Reviewer: EWagner
Click Here to See the Profile for EWagner

9/8/08 3:30 PM
I had searched all over the internet for a new ASUS Computer - model M70Vm-C1. ExcaliberPC was the first of all other places to receive this wonderful machine. The staff here are very professional and friendly. They will go Out of Their way to make the customer happy with their purchase. They know their products inside and out and keep an excellent diversified inventory of notebooks and computer supplies.  
This is a trustworthy business. If you want a place with great selection and service - go to ExcaliberPC.  
 
Eric (9/9/08)

Very Satisfied
Reviewer: lmbasinger
Click Here to See the Profile for lmbasinger

7/24/08 5:22 AM
ordered and shipped july 11th received laptop eee pc 901 on 18th. very pleased with transaction and product.  
 
Lysle Basinger  
Clarkston, MI

Very Satisfied
Reviewer: celilo
Click Here to See the Profile for celilo

7/22/08 1:07 PM
I am very pleased by my shopping experience with EXcaliberPC.com. I ordered a SPIDIF header to output digital sound. USPS lost the original shipment and EXcaliberPC.com immediately shipped a replacement upon my notifying them of the issue, no questions asked.  
 
3 days later I found both the original and replacement shipment in my mailbox. So 3 days for shipment 2 and 13 for shipment 1. A+ for EXcaliberPC.com. F for USPS.  
 
I notified EXcaliberPC.com that I in fact received both items and they said to just keep them both. Can't beat that!  
 
Highly recommended!

Very Satisfied
Reviewer: changliu
Click Here to See the Profile for changliu

7/22/08 1:14 AM
Great Service. I emailed about a Laptop, and got a response that said a newer product would be launched the following week. I was very excited to get my laptop and didn't want to wait a week and considered buying it from another source. I couldn't find a good deal in a week, and the new product launched. The specs were ridiculous and the price was very good. I was antsy about waiting for my shipment and Allen set up a time for me to go pick up my laptop from him same day (I live in Northern California where he's located) and then refunded my shipping charge. You can't ask for better service than that. The laptop itself is incredible. I would recommend EXcaliberPC to family and friends.

Very Satisfied
Reviewer: momorris
Click Here to See the Profile for momorris

7/21/08 3:14 PM
These exceeded my expectations of a company. While a little apprehensive of ordering from another country (im from Scotland) They have made the process worth while. When the wire transfer caused me problems (due to my bank and nothing to do with Excaliberpc) they quickly and painlessly resolved the problem. I would definately purchase again from this store.  
 
Their customer support is outstanding in this age of ignoring the very people who can make a business and has restored my faith that some actually can do it right.  

This review was modified by its author, momorris, on 7/21/08 3:17 PM.

Very Dissatisfied
Reviewer: goulston
Click Here to See the Profile for goulston

7/15/08 12:43 AM
The order was for two items that showed as in-stock. Items did not ultimately ship until July 11th, 7 days after placing the order. Repeated calls to ExcaliberPC revealed that they "forgot" to transfer the items to the shipping warehouse -- several times. Given that ground shipping and handling charges exceeded $28.00; I would have expected more expeditious handling on their end.

Very Satisfied
Reviewer: Vengier
Click Here to See the Profile for Vengier

6/16/08 12:15 PM
I had the same fears and doubts you may be experiencing. I wanted the EEE PC-900 and ExCaliberPC showed it as in stock but I had never heard of them. I finally made up my mind to place the order. When it arrived I immediately installed XP on it and my troubles began. After several re-installs, the problem did not go away. I called and they issued an RMA. After a week of waiting cause I shipped it "ground" an ASUS tech called me and said they could find nothing wrong and would be shipping it back to me. I called ExCaliberPC and explained the reason for my RMA. An extremely knowledgeable person named Stephen listened carefully and determined I wasn't crazy, I just had a problem with the computer reading the 16GB secondary drive. The very next day via FedEx Overnight I received another "brand new" unit and it works flawlessly. The people at ExCaliberPC are top notch and very customer service oriented. I will buy from them again and want you to feel 100% safe and secure dealing with them. They are Number 1 in my book.

Very Satisfied
Reviewer: soad112589
Click Here to See the Profile for soad112589

6/9/08 7:12 PM
I am not pleased with this company. I ordered a Asus laptop from them. I sent a cashiers check which is supposed to be guaranteed money. I can understand holding the check for a few days but not seven business days. They said the laptop will not ship until after 6/13 and that means that I won't get my laptop until about three weeks after I ordered it. I now wish that I ordered it from Newegg which I know has great service.

Reviewer: mmasi
Click Here to See the Profile for mmasi

6/9/08 1:00 PM
Great service. Staff is very helpful.  
 
During a recent order I had some shipping tracking number/questions.  
 
I actually received a personal callback from a 'Steven' there. This is just about unheard of these days but much appreciated.  
 
They are willing to go the extra mile for customer service issues and helping resolve any questions.  
 
Will definitely order from again.  

Very Satisfied
Reviewer: StephenH
Click Here to See the Profile for StephenH

5/29/08 5:06 AM
My order was placed as a pre-order. I had never done business with ExCaliberPC before so I was a bit anxious. I shouldn't have been.  
 
Shipping notification arrived in my e-mail inbox, and I was able to track it until it arrived. The order arrived well-packed.  
 
I would definitely do business with EXcaliberPC again. I have recommended them to some of my co-workers and friends already.  
 
Stephen

Very Satisfied
Reviewer: cipoet
Click Here to See the Profile for cipoet

5/23/08 6:01 PM
Just got the f9dc-b1 few days ago for my sis... she's very happy about her first ever lappy for her.. hehehe.. thanks to excaliberpc that she found lappy+price that she wants for her.. hehehe.. she has a tight bugdet and very demanding.. but excaliberpc provides it.. i'll recommend this website if you want to buy an asus lappy for you...

Very Satisfied
Reviewer: Tarquin
Click Here to See the Profile for Tarquin

5/20/08 4:54 AM
I bought an ASUS laptop from EXcaliberPC on May 11 2008, and it arrives in Singapore today on May 20.  
It took only 9 days (including weekend) from ordering until I get my laptop. I'd say it's comparable with buying on "normal" store here...  
EXcaliberPC also very helpful in guiding me through the whole process and it's been a great experience, especially because this is my first time buying quite an expensive items from overseas.  
 
Overall.. I would highly recommend EXcaliberPC and will definitely buy from them again in the future.  
 
Great jobs EXcaliberPC!!!

Very Satisfied
Reviewer: t1n_2
Click Here to See the Profile for t1n_2

5/11/08 4:48 AM
Bought an Asus M50sv-A1 from them last month and i must say that everything went smooth apart from some slight misunderstanding with shipping. Being an international buyer, i'd have to give it to Excaliberpc for making the whole procedure so easy. I was actually gonna buy it from Gentechpc at first but Allen from excaliberpc replied very promptly and apart from that, their webpage layout also made is very easy for an international buyer like myself to make an order. I'd really recommend these guys if you're looking for an online store. 5/5

Very Satisfied
Reviewer: iosephius
Click Here to See the Profile for iosephius

5/3/08 1:50 PM
These guys are very understanding of customer needs. I bought an Asus s96s notebook from them, and found out that it really didn't support the Intel t9300. Getting an RMA was no trouble from their site, and I went on ahead and ordered the s96sp (Santa Rosa Refresh) from them because I knew it would get to me quickly.

Very Satisfied
Reviewer: elixxir
Click Here to See the Profile for elixxir

4/24/08 5:37 AM
2nd time shopping with excaliberpc. Though there were a few problems with the shipping, apparently at the shipping company, excaliber sent it via 2 day air, all at their cost. Right prices, right service, and a good website too. Complicated systems are very irritating, but excaliber has a very easy to use system, which is important for me.  
Overall, a 8/10 rating.

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