After calling the company to verify stock of my items, and being promised by the salesman that the order would be shipped by the following Thursday, I placed an order on a Monday.  
 
The order did not ship that Thursday, so the following Monday, I sent them an email inquiring about the status, and informing them that if they could not ship it that day then I would order elsewhere. They did not reply to that email until 12 hours later, well after business hours, and after I had already received notice that the order was "shipped". Further investigation of the tracking number revealed that they did not actually ship it, they just processed the tracking number, and my order was not actually shipped until the next afternoon (Tuesday). It was just a tactic to stall for a day, and prevent me from canceling my order.  
 
I was never once given a reason, apology, or any compensation (for instance, upgraded shipping) for the five day delay. Not all of those days were business days, but the fact remains that I was inconvenienced by the delay, and had I known it wouldn't ship until eight days after I placed the order (and then wait 5-7 days for shipping), I would have paid a little more to buy elsewhere.  
 
All in all, though the original salesman was very pleasant, and patient, I would not order from this company again. They did not deliver on their promises, and had very poor follow-up customer service.  
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Update: After I posted this review, I received a voice message from Steve, my salesman, who apologized for the service I received, and credited me the costs of shipping. While I wish the experience had been better the first time through, they do seem to care about their customer's experience (or at least the ones who write tepid reviews).  
 
I also wanted to mention that the order finally came accurately, complete and in reasonably good condition.  
 
One corner of the box was indented ~2 inches (!) but I'm sure that was Fedex's fault. The contents, including a motherboard and processor, were packed sufficiently well that none of them were damaged by whatever blow caused the corner of the box such considerable damage.

This review was modified by its author, gilesrulz, on 1/16/10 9:13 AM.

I recently ordered a laptop from Excaliberpc, had a little mix up with their customer support and question about products, but this was solved very professionally. A employee from the website gave me a call quickly and effectly to sort out the issue. This is by far the best customer service I have seen. A company that is willing to go so far as to rush a call and even offer further assistance is good quality service in my book. I haven't recieved the product yet, but will update after I've recieved it.  
 
Thanks Excaliber PC! I will definitely shop with you again. Great customer service! A+  
 

This review was modified by its author, n4rumi, on 10/23/09 8:33 PM.

I originally ordered an Asus U20A B1 laptop with another dealer which shall remain nameless in this review. Even though they told me they had the laptop in stock, they didn't when it came time to ship it. I requested the order canceled and found the same laptop CHEAPER, AND IN STOCK at EXcaliberpc.com! They were the only dealers that had the notebook I needed and they were very helpful in the ordering process and offered excellent customer service. I even canceled an item and they were quick to refund it since it was on backorder (car charger wasnt available anywhere) Fedex dropped the ball when shipping this order (took 9 days to get here!) and excaliberpc kindly refunded the rush processing fee because the order took so long. I would recommend them to anyone looking for an Asus laptop or computer product when you cant find it anywhere else they probably have it!

Even though the laptop I received had a display that had a tint that was not correct, I found out enough to know that the laptop was very good.  
 
But, more importantly, I now know that the ONLY place I will shop for Asus laptops and accessories is at Excaliberpc.com The customer service they gave me on my last two orders was way beyond anything I have experienced in a long time. I almost thought it didn't exist anymore. Well my friends it does, at Excaliberpc.com. They will stay with you through every step of the process and make sure your satisfaction is guaranteed. They not only "talk the talk" but they also "walk the walk". Thank you Excaliber.com!

High level of customer oriented service of ExCaliberPC. Company works hard to please customer.

This review was modified by its author, CorpPCBuyer, on 8/18/09 3:33 PM.

I made an international order(to Poland) with excaliberpc and I must say I am very satisfied with the service.  
It was fast, the package was ready to be picked up from the customs service 4 days after shipping. Everything was tightly packed and my laptop arrived in perfect condition.  
On the other hand, I recieved an order confirmation instead of an invoice but it was only a mistake and a proper document was sent to me immediately after I called.

GOOD SEVICE ,TRACKING AND DELIVERY ,COULD NOT ASK FOR MORE .T.CLEMENT PERTH ,WESTERN AUSTRALIA

Hands down, the best customer service. As the Shipping and IT manager here at my office, I need this laptop for not only managing our UPS and Invoicing, but for the maintenance of a website I will be putting together for my boss. Rachelle and Steve very quickly resolved a few issues that the order ran into and will have the laptop to me probably by the end of this week.

This review was modified by its author, jayrq2o1, on 5/5/09 2:33 PM.

I had nothing but a first class experience with this store. It was my first order with them and I ordered an expensive item, which was promptly shipped and delivered in perfect condition. The communication and status information was also very good.

Had to call them to get my item actually shipped and out of "ready to be packed" status. Getting somebody to answer the phone also took a couple of tries, as their phone system rings customer service 4 times and then pops you into voicemail. However, once I got somebody on the line ("Rachelle"), she was very helpful and responsive. When they promise to call back, they actually do follow up; that's not always the case elsewhere. Item arrived well-packed and much earlier than expected (partly because the warehouse stats on the website are inaccurate).

This review was modified by its author, umstbkddng, on 1/12/09 10:28 AM.

The best laptop I'v ever seen.  
Number 1 first places selling site.  
Service, shipping and handling:  
***** EXCELLENT *****

Mine was an international order all the way from Uganda for the ASUS Eee PC S101. Readily availed helpful payment info and shipped immediately funds were received. Happily, today using the Asus to type this review just 14 days since I placed order!  
Great guys especially Steve.

Ordered an ASUS Motherboard accessory- Item came quickly and was as described. They sent emails with the tracking info and seemed like a good company to do business with.

Great company to buy from! I ordered on their ebay online store and received my laptop quickly. I contacted them for the tracking number and got it in an email very quickly. The price was competitive and would enjoy doing business with them again.  

Excellent customer service! Item was shipped quickly and will definitely make future purchases! Thanks!