Ordered my contacts and paid in full 3 weeks ago. Prescription was faxed and confirmed by Coastal Contacts. I paid extra for the 2 day shipping not realizing how short on I was on my daily use lenses. Email informed me my order is not in stock today, 3 weeks after being paid in full. My fault for not checking resellerratings before my purchase, will never shop Coastal Contacts again.

This was my first time ordering contacts online, so i was a little hesitant, but Coastal contacts made it very easy. I ordered my contacts lens, it wasn't available so they had to special order it from the manufacturer which only took an extra 5 days. Once the item shipped though, i received it at my door within 2 days, so a total of 2 weeks from order to receive. One thing I didn't like was that they charge my credit card ASAP.  
All in all, I got a good deal and the item was delivered in a timely manner.  
I'll order again.

This review was modified by its author, nguyen8136, on 1/28/10 9:21 PM.

The reviews from this place can be very concerning and I was worried about placing my order. Especially because I was ordering a discontinued contact lens and most sites including this one say will ship either the discontinued one or the newer one (don't need an updated prescription). I had been to my eye doctor and I actually wanted the discontinued one. I emailed customer service - they told me to place the order and not to worry they would make sure I get the older version I wanted. A few days later I received a tracking number and 2 days later my contacts. And the prices if not the cheapest were very close. I don't know how people have had such problems with them but I'm suspicious of some of the negative reveiws.

The best place for buying eyeglasses. I've bought from other retailers online but nobody comes close to the quality and service from them. You know that guy that's obsessed over that specific store? Yeah, that's me with Coastal Contacts. I usually tell all my friends about them. Their lenses are always perfect, prices are excellent, and if you need them, they're very helpful too. They're also the fastest company I've dealt with as far as delivery goes. Many companies usually take a few weeks to a month. Coastal Contacts usually send me my eyeglasses within 7 days. I think to date I've made about 9 purchases from them and will continue to do so with their choices and prices.

I chose Kam Dhillon 3014 frames with an upgrade to 1.59 poly lenses for light weight.  
 
Though my glasses size is somewhat difficult to find, my purchase was complicated even more when my first optometrist provided an incorrect prescription. When my first glasses order arrived from Coastal Contacts, the vision in my left eye was poorer than the vision in my right eye. I went to two other optometrists and confirmed my new glasses were made to my requested prescription. I had my vision checked again by another optometrist and found the left eye prescription had been incorrect.  
 
Despite these difficulties, JackyM and EVERYONE at Coastal Contacts was incredibly supportive and worked with me to get the prescription correct. When I contacted Coastal Contacts Customer Service, they agreed to correct the prescription, provided a prepaid return authorization and replaced the incorrect lens.  
 
I've since ordered a second pair of glasses in a different frame. Order to delivery was seven days. The frames are sturdy, lightweight and the prescription is EXACTLY as requested. While my goal was function, my wife thinks my new frames are quite stylish. I'm even more impressed with the consistent quality and excellent customer service provided by Coastal Contacts.

I ordered a pair of the cheapest glasses to test the service and make sure I liked everything. I place an order for an inexpensive pair of glasses with my prescription, but something I liked. I received everything 6 days later and I was pleasantly surprised.  
 
The glasses came in a pull-string top cloth case, inside of a nice hard solid case. It came with a microfiber cleaning cloth, and a tiny screwdriver keychain set. In the end I paid $16 shipped for a new pair of glasses.  
 
I actually like the frames and the prescription seems perfect. If I need to get another pair I will definitely be looking at this site again.  
 
I also liked the fact that they accepted Paypal, since I don't like handing out my credit card info to lots of various websites.

Dishonest website, dishonest company.  
 
The company is unreliable and don't expect professional customer service. They feel free to change costs and charges on you.  
 
Two things to note. First: I ordered one 3-pk contact solution with my contact lenses. And when I get my order, I got 3 3-pk contact solutions and was charged for them. When I called to have them fix THEIR ERROR, they tried to tell me to keep it and use them in the future. When I asked for her manager, they had ME PAY SHIPPING to return the products.  
 
Second: the contacts I received had Asian writing on the box instead of an English "Acuvue." Boxes were yellowed and worn. The individual contacts (in pressed foil casings) were all bubbled and some were peeling... Looks like it could have been purchased from an old overstock storage in some foreign country.  
 
Seeing other reviews, why would so many customers have such an adverse opinion about this horrible company and then a 5 star rating out of the blue? Are they padding their own reviews to try and trap more customers they desperately need? Wouldn't put it above them.  
 
And despite all warnings, if you still buy from this store, you know the idiom: a fool and his money are soon to part.

Despite the poor reviews I read for this company (most of which were several months if not years old), I decided to order my contacts through coastalcontacts.com.  
 
The order process was easy. I got a great deal. I knew in advance that this would probably be my only purchase, as I had read the prices are for first-time customers only. It was such a good deal that I had to try it.  
 
I put in my prescription information and submitted the order. An hour later, I was able to track my order. My order status was updated - my RX had been verified and my prescription was being filled.  
 
On the 16th, I received an email letting me know that my order was filled and was being shipped. I was given a tracking number for USPS. I went to the USPS website, entered my tracking number, and signed up to be notified by email for any activity on my shipment.  
 
On the 18th, I received an order summary with a PDF version of my receipt for my records.  
 
Today, the 19th, I received an email from USPS letting me know my shipment has been delivered.  
 
I did not sign up for automatic refills, so I do not anticipate any future problems with coastalcontacts.com.  
 
I would recommend this website to anyone else. In fact, I have already mentioned it to my little sister who also wears contacts. The prices are great. If I had one "beef" it would be that while there is free shipping, there is a sizable handling fee (mine was $11 on a $142 order) that I was not aware of during the ordering process. Then again, I didn't look for it, and DESPITE the extra $11, the price was hands-down better than anywhere else. (Plus I got 10% back from mrrebates.com).

PAINFUL EXPERIENCE  
 
I am a second time customer having placed my first order for prescription contact lenses for myself about a year ago.  
 
IMPORTANT THINGS TO NOTE:  
 
First time I placed my order online -- the price of the contact lenses were different. They were cheaper. When I looked into this, I realized they have a lower price for first time customers only. (They have it set up though, to make the customer believe that their lower price for first time customers is what the customer will always be paying. Thus initially attracting customers from other websites.)  
 
So the second time around, I received an email from Coastal saying I have to refill my order. I click Refill on their email and I wait. I placed my order on AUGUST 15th.  
 
 
Several days later I receive an email (no call, no other warning) saying my order is put on hold because my prescription has expired.  
 
So I send an email asking what I have to do. I wait. I get an email stating that my credit card has been charged for the full amount. I wait. Then I get an email saying I have to go to that optometrist and get another examination.  
 
So I go, immediately, get a new exam and get home and email Coastal Contacts: “Now what?”  
 
They take over 72 hours to get back to me and their response is: “your account is on hold because the law states that we cannot ship contacts without a valid prescription.”  
I respond: “I know this. I already got this generic automated email response before. And my optometrist DOES have a VALID prescription, now what?" I wait the appropriate 24 hours between each inquiry on what to do.  
 
At this point it is SEPTEMBER 10th. I receive the SAME EXACT RESPONSE from 3 different customer service reps saying that it’s the law that they can’t send out lenses without a valid prescription. I tell them I do have a valid prescription.  
 
Then finally when I tell them I am contacting my credit company, 33 FULL DAYS LATER, it’s the first time they respond to me in 24 hours.  
Finally a person writes: “We are sorry for the miscommunication. YOU have to FAX the prescription to US.”  
 
So I have to go back to my optometrist, get my prescription, find a fax machine. And fax it to them. Today, SEPTEMBER 23, a FULL 13 DAYS LATER --- STILL NO RESPONSE.  
 
So, I call them. I lead by asking, what do I do to get my contacts, please? Their answer: “your order is placed on hold because it’s against the law for us to mail out contacts without a valid prescription.”  
 
I tell them, again, yes -- I understood this a month ago and I’ve been following instructions. You should have a received a fax with my new prescription over a week ago. Why am I not contacted either way?”  
 
Without looking anything else up, her next response is: “You got the wrong prescription for the wrong contact lenses.” I don’t know what that means -- I ask her what this means and why I wasn’t notified of this right away.  
 
I get a rude response: “We told you your account was put on hold several times because your prescription had expired.”  
 
I respond: “I know this. When I was first told this -- I went and got an exam and renewed my prescription. What kind of prescription do I need to get then. Please don’t tell me my account is put on hold again. Tell me what to do. I am not getting an answer from you and it’s been over a month waiting to get my contacts. What should I do, contact the Better Business Bureau?”  
 
Her answer: “Go ahead, we broke no laws.”  
 
I hung up on her.  
 
BOTTOM LINE:  
 
For first time customers they will try to get your business by being nice and baiting and switching services. BUT BEWARE OF THIS COMPANY.  
 
Even if they try to say this is just “one case” and usually all our customers are satisfied -- would you want to give business to a company that treats even one of their customers like this? And clearly, this isn’t the case -- read other customer reviews.  
 
For something as important as vision correction, use a company with customer service that will provide care for you. And not leave you on the curb soon as they have your money.

I was about to place an order but wanted to order another pair of glasses for a friend to get free shipping. The order went through without me confirming it!!!  
 
I immediately called to ask that my order be canceled. It was but not after the rep offered to modify the order several times.  
 
I have mixed feelings about this. They did cancel my order when asked but I didn't confirm the order in the first place!!  
 
I will give it a try again in a few days and update this review once I complete the entire transaction.

I order my glasses on the 1 and I recieved them on the 23rd. The prescriptions was great just like mine fromt he Eye dr. So they are awesome, great glasses. and they both came in cases with cleaner and tools to tighten. This company is awesome and will order again,

Over four months ago I purchased O2 Optix contacts from Coastal Contacts. I received the correct contacts in the mail within about a week of purchase.  
 
At the time Coastal Contacts was offering a $60 rebate, so I filled out the form and mailed it in about 14 weeks ago. The rebate form explicitly states that the rebate would be issued in 6-8 weeks. I have called Coastal Contacts three times and emailed them once and I get horrible customer service.  
- During the first call (3-4 weeks ago) they told me that the rebate form was indeed received by them and that they would email me within a day to let me know what was going on; I got no such email.  
- About a week later (over two weeks ago) I called again and was told that the rebate was approved by them and that it was "awaiting signature" and was probably already in the mail to me. I waited and waited and never got the rebate.  
- This past Monday (3 days ago) I emailed Coastal Contacts to complain and they have yet to write back even though their website says that they respond to emails within 24 hours.  
- Today I called and they told me that they could not listen to my complaint because they were experiencing a high call volume due to the upcoming Halloween holiday (go figure?)  
 
So, what it boils down to is that do not expect to receive a rebate from Coastal Contacts and do not expect any customer service - because they do not have any.  
 
In addition, their website appears to be American, but it is not. They charge your credit card from Canada which can produce a foreign transaction fee on your credit card bill. Their website has no disclaimer saying that this might happen and there is no indication on their website that they are located outside of the United States.

So I paid my total amount due of $336.11 before the due date for my focus dailies. A couple of days later I saw an additional $10.08 charge on my credit card. The description was "International Transaction Fee." I was surprised because I thought this company operates in Blaine, WA! I contacted the company to see if they would give me a refund, if not i'll just call my credit card company and tell them that it was a fraudelent charge.  
This is my first time ordering from Coastal Contacts and will be the last. I usually get my contacts from VisionDirect.com and NEVER had any problems at all.

People are very fickle; how is this website getting such terrible reviews? Mind boggling. After frequent frustration with visiondirect and 1800contacts, I gave this retailer a shot for some new contacts. And you know what? Wow. A very good wow.  
 
Easy to order, emailed me numerous times of the status of my shipment, were very polite when I called about status (was antsy, I HATE wearing glasses), had decent prices (maybe a bit more than some competitors, but I'll gladly pay an extra freakin' dollar for this service), and shipped FAST. Like 2 day fast -- shipped out on 20th and received on 22nd.  
 
All my future contact shopping will be directed here. Couldn't be happier. And they gave me a free pair of sunglasses to boot!  
 
So, yeah, don't listen to these negative reviews. The individuals who wrote them obviously fail at the internet.

This review was modified by its author, kimonomywasabi, on 5/22/08 8:44 PM.

I have ordered from these guys 5 times, and have had an excellent experience each time: the best price, and the fastest shipping.  
 
My last order, to Canada, arrived at my doorstep at noon, on the day after my order!  
 
In the past, I have also successfully asked them to match a lower price I found on the internet.  
 
Note that these are the same people as clearlycontacts.ca but the USA site coastalcontacts.com has better prices, and cheaper shipping to Canada.  
 
To answer some of the other reviewers:  
 
Yes, you do have to know how to type in your  
prescription.  
 
Also, don't click on "BUY NOW" unless you want to buy now.  
 
In summary, highly recommended.