We received exactly what we ordered for a more than reasonable price. We received the camera within a very reasonable time (about 7 to 10 working days, I don't remember exactly). We have had the camera and have been using it with no problems. The person who I talked to on the phone was polite, did not try any hard sale tactics, and seemed very knowledgable. We are extremely satisfied.

I have purchased about $1500.00 worth of equipment from Starlight, and am very satisfied with the speed of which my order was delivered. Shipping accidently forgot to package one of two memory cards I ordered, but once notified Starlight had the replacement at my home within a few days. After reading the reviews others have left on this site I would like to submit the following comments: Although the first salesman I spoke to had an unconventional sales manner, which quite frankly made me somewhat uncomfortable, a subsequent call made on an other day found a salesperson who was very well informed on the product I was inquiring about, which was a little surprising to me, as Starlight carries a huge inventory of varied equipment, but he still could detail the information I was requesting, which indicates to me that this person was a professional, not a fly by night artist. In addition my salesman was quite generous with his time. His patience in answering my questions was beyond what a reasonable person should expect. I didn't get that same feeling from the first salesman I spoke to, but I'd hate to see Starlight loose business account a single bad apple in the bunch. I would suggest that people making purchases from Starlight get their salesmans name right from the beginning. If you have problems, you can be sure Starlight will hold that person accountable. Finally, Starlight offers top quality equipment at basement bargain prices. You will have to expect they will want to sell additional items, which they may have a larger mark up on. I really don't think they are making much money on the basic equipment alone. Yes, the shipping seemed a little pricey, but once I questioned that, they offered to send an extra battery to make up for any problems I may have experienced...and that was delivered within a few days, at no cost to me. I happened to enjoy being able to get top quality equipment at bargain prices. I also liked the fact that I could get almost any accessory I wanted at the same time. I really don't think the mark up on the accessories was unreasonable, and I plan on buying all my camera equipment from them in the future. There is no excuse for abusing customers, as some of the reviewers have indicated. I think these people are legitimate business people who have a few salesmen that may need a good dose of bedside manners. While some mistakes may have been made by sale staff in the past, I would urge potential customers to give them a try. Get the salemans name upon calling, and consider the purchase of some accessories along with your main order. I'd like to encourage the competitiveness Starlight has demonstrated in their pricing strategy to sales, and will support this business in the future. Be sure to submit your reviews in the future, so Starlight management can make adjustments, if any are necessary, to insure they remain a leader in discount, quality camera equipment in the future.

I talked with Scott (ext 206. He was very helpful in confirming my order. I checked back today to confirm order was confirmed. I immediately had an e-mail confirming purchase after I hung up  
 
John

I had excellent results with my purchase from Starlight Cameras. I would purchase photographic equipment from them at any time. The salesman called my home to make sure that my order was correct and had to call the hospital because I had surgery. Everything went great and I am well pleased with my contact with Starlight Cameras.

Starlight Camera delivered as promised and were very helpful and courtious. I would recommend them for any of your camera purchases.

Excellent service.  
 
Spent time explaining product and researching information.  
 
GREAT price.

Excellent! Got excellent deals I could not find anywhere else. camera was delivered on time as promised. My order number was yhst-3945695779427-485

This review was modified by its author, rbye1, on 12/25/03 11:05 AM.

The sales person was very helpful and informative.

Very efficient. Answered all questions. Returned calls/emails.

This review was modified by its author, trevorm, on 12/22/03 10:16 AM.

(drats, killed my original review by posting this, ah well) See, I knew somebody would say that I worked for them, which is why I decided to check here now and then. I DO NOT WORK FOR STARLIGHTCAMERAS. Sheesh! As an update, my only gripe is that there was a rebate on the camera and they removed the UPC code so I wasn't able to take advantage of it. Another look at the camera on their site and it did say "price after rebate." I wonder how they are able to get the rebates, must have a large family ;) Bottom line for me: I wanted accessories anyways, and saved considerably by purchasing the camera AND their accessories, and it arrived in 4 business days..all new stuff, in box, etc. and everything works perfectly. I agree with everybody else that the people there are brash New Yorkers and their selling style is hardcore. I grew up there so I know how that all works. I guess if that's not your style, you would be best looking elsewhere. I'm happy with my purchase, sorry guys...what can I say? :p

This review was modified by its author, mdcohn, on 11/29/04 6:20 AM.

Good prices, good service. I was missing a part, they handled it fast and courtious. Camera and accessories where here in a week.

This site is a classic bait and switch ripoff.  
 
Very low prices are followed by hard sell tactics by one Eric Tursan aka "Scott". Warnings also listed on sheddingsomelight.com  
 
Beware!  
 

Placed order online for digital camera.  
Got the dreaded e-mail informing I needed to call customer service to "confirm" the order. Of course that's when I'm told that I need to buy a better battery since the one that comes with it only lasts for 20 minutes. I reply "I've done my homework, the supplied battery last forever". At this point they realize the gig is up, and tell me I ordered a refurbished camera (I didn't) and if I want a "New" camera I would need to pay more. Classic Bait and Switch. I told him no thanks, cancel my order to which they replied "Gladly" and hung up on me. Do not waste your time with this company, unless you want this kind of run-around.

This company is nothing but liats and cheats. They offer a low price on an item and then try to hard sell you an added product for twice it is worth. If you don't buy the add on they just cancel your order. This is nothing but FRAUD...  
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!

Attempted to cancel order on morning of 11/11 but was told Order had been shipped. When it had not been received by 11/15, I called and was given UPS #. Checked UPS and learned Order had been shipped at the end of the day 11/11, hours after I had called to cancel. They were very rude and refused to give me RMA number. I refused to accept package and UPS returned it to them on 11/22. On 11/15 I was told I would receive an immediate refund on their receipt of the returned package. They have refused and failed to issue the refund and at various times said they would deduct cnacellation fees, shipping costs which were in excess of UPS charges, restocking fees. I have objected to all of these since I attempted to cancel the Order before it was shipped. I also never received a statement of their charges. Every time I have called, they have given me the run around or said they were too busy to talk. They never gave names and confirmed nothing in writing.