Worst people to order from on web, took 7 days to process order. Then called to tell me item out of stock sent similiar item that took an additional 8 days to get here. Item I originally ordered is still on website for sale, wouldn't ever buy from again....

Placed order on first of Oct. and received item in timely manner. Have used Botach in past and have had no problems. Prices are always great and have had no issues with service.

I have been buying product from Baotch Tactical for almost 10 months and I have found not one other customer can bring their product selection or pricing to the table. The pricing and unique oproducts allow me to resell their product and realize markups among the best I get including my direct dealerships. They also offer periodical discounts to customers who buy often that make it even better. Most every order has been shipped the same or next day at the most competitive shipping rates and they have gone out of there way to show me my business is important to them.  
 
I would recomend to anyone buying tactical or sporting goods to use Botach Tactical to ensure they recieve the finest products at the very best price.  
 
Thanks Baotach!  
 
Matt  
Ace Tactical

I'm a little disappointed with Botach Tactical. I placed an order on the 1st of October and still don't know the status of my order. I've emailed them twice and am awaiting a response. I can only assume it's on back order.

They overcharged me on shipping and won't admit to their mistake and reimburse the difference. I brought the matter to the BBB (Better Business Bureau).

Like many other customers of Botach Tactical, I placed my first order before discovering the many, many complaints logged by other customers at Epinions and other sites.  
 
I placed an order early in the morning, on a Tuesday (9/29/09). I received a confirmation email within a few minutes of placing the order online. At 5:30 p.m. the same day, I received an email advising that my order had shipped, and providing a tracking number (UPS 2nd Day Air was my chosen shipping method). Clicking through to UPS' website revealed that they had received only the invoice - the package had not yet been picked up. This status remained unchanged throughout the following morning.  
 
At 1:00 p.m. the following day (9/30/09), I received a phone message advising that several of the items I had ordered (and which they had told me via email had already been shipped) were actually out of stock. I called the number that was left for me in the message, and got through to an operator on the third try. I made some substitutions on a couple of items, and canceled one other, and the customer service rep advised that the order might make it out today, but more likely tomorrow.  
 
The basics of this situation - being out-of-stock on popular items - can and do happen to all vendors, both online and bricks-and-mortar, and can be forgiven. However, I have since read of MANY other customers who have experienced this specific combination of problems (order placed, customer told order has shipped, tracking number issued, THEN customer told of out-of-stock).  
 
Clearly, Botach has an ongoing and long-term problem with the way their process-flow works - in other words, they tell their customers that the product has been shipped, and THEN inform the customer that an out-of-stock condition exists.  
 
This shows that their website is not correctly connected to their inventory system (which should show an out-of-stock condition when a customer selects the part and attempts to place it in their cart).  
 
This also shows that Botach are prematurely sending invoices to UPS, who then issues a tracking number, and Botach in turn sends it to the customer and falsely advises that the merchandise has been shipped. Obviously, this is guaranteed to make the customer very angry.  
 
The fact that so many customers have reported this exact chain of errors, and for so many YEARS (the first example I found was in 2005) indicates that the company is NOT in the habit of studying the complaints it receives and using the information to improve its business processes or its customer service.  
 
As a result of all of these issues, I would strongly recommend against doing business with Botach, until such time as they show evidence that they are AWARE of this recurring issue, and that they are taking CONCRETE STEPS to resolve these problems. These are NOT signs of a healthy, ethically responsible business. They may have grown so fast that their service levels weren't able to keep up, but it's never too late to start repairing the damage. Unfortunately, it seems that the management at Botach don't seem to be too interested in improving things.  
 
One final note: I DID receive my amended order one full week after placing the original order, but while UPS did fulfill the 2nd business day shipping once they had actually RECEIVED the order from Botach, I did not get the kind of turnaround time that I had paid extra for, due to Botach's delays in getting the order out the door. With the combination of errors I experienced, I will not be ordering from Botach again, despite their low prices.

This was my second order from Botach and each time has been wonderful! They have had the cheapest prices, there shipping is fast a reliable. I will make my next next purchase of boots from them and have praised them to my co-workers.

Great prices. Good delivery time. Will purchase from Botach again in the future.

Great price, fast shipping, and over all a pleasent shopping experience. The list price at Botact was cheaper then any other place I looked at. I only paid $91.76 compared to a friend of mine who paid $106.75 for the same product from a different store.I recieved the item in great condition and I have no complaints. The item was brand new, in its original box with instructions and all screws and allen key. I definitely will buy from Botach again. Thanks Botach.com

Botach orders came fine. All was well. I have been doing buss with them for a long time, Their no strangers with me on reorders

This review was modified by its author, all4one, on 10/18/09 8:13 AM.

Utterly failed in all ways. Placed an order, got a confirmation and then...nothing. After three weeks I asked about the order. Got a reply "looking into it" and then...nothing. Canceled the order and was invited to give feedback.  
 
Based on the only experience I will ever have with this outfit, they can't get anything right.

This review was modified by its author, bikesrok, on 10/8/09 1:55 AM.

BotachTactical.com has some of the best prices around.  
Always fun to see what new they have in stock.  
They tend to have to great clearance items too which for the price, doesn't hurt to add onto your order.  
They have had about 95% of the stuff I've ordered in stock, and made sure to ship it within a reasonable time frame when it came back in stock.  
I've made about 10 orders from this company in the past 6 months. They do a good job on notifications on order confirmation, shipment of order, out of stock items, etc.  
The ONLY room for improvement is they could get the orders out slightly faster.  
4.5 out of 5 overall.

This review was modified by its author, jasondh, on 10/18/09 6:58 PM.

Just okay...they had stuff on their website which was out of stock and I was never notified. My order just shipped without it - of course, I wasn't charged for that item - but a message letting me know not to expect that item would have been nice. Also important to know, there was some weird stuff going on with their 15 percent discount code...the math was a little fuzzy.

A little bumpy as their website did not accurately show items that were out of stock. However, the bulk of the order was filled promptly and delivered as expected. I would order from them again.

I have been dealing with Botach for a long time and I consistently go back to them for my tactical needs. The Customer Service department is very easy to deal with and most issues are resolved in a very expeditious manner. Their prices are very competitive with a large variety and choice of products and manufacturers. The products have always been shipped out quickly and are always of the highest quality.