Ordered product, got a prompt confirmation with order # followed by shipping a tracking info. Received the product within 3 - 4 days, well packaged.  
Very straightforward, professional transaction. Would use again.

Superb items for a superb price. You truly can't beat out Botach Tactical on their prices. I love, but yet hate going to their site, as I know that I will find something at such a great price, that I will just have to buy it... Ok, that is my problem, but with that being said. If you want a great item at a superb price, do yourself a favor and check out Botach Tactical.

I bought the CMMG-22CK and the unit looked somewhat used and the description specified "Magazines molded from impact-resistant, “smoke” gray translucent polycarbonate that lets you see how many rounds are in the mag" The mag I received was a dull grey and solid not translucent. Not the first time I've received something different than what was advertised. But their prices are the most competitive around....

I have heard some questionable customer service reports on some forums, but my experience was excellent. I had an order confirmation immediately and a shipping notice the next day. The package arrived on-time and the product was in perfect condition. The price on the item I ordered with the discount code COULD NOT BE BEAT. I am very impressed with the whole experience and I will definitely order from you again. Thanks  

Very poor delivery time! Order was placed 9/25/2009 and recieved (incomplete) 10/9/2009.  
Prices are ok but I will not order again due to the poor delivery time and the fact that UPS was the only service available. I routinely use USPS for similar orders with much better delivery times! WILL NOT USE THIS STORE AGAIN

Don't bother trying to use the "Customer Service" e-mail link. You will not get a response. Just hope you have no problems, getting them resolved can be a "challenge" to be polite.  
 

This review was modified by its author, frankiem, on 10/13/09 3:50 PM.

I ordered items listed as in stock, received a shipment notice, never received the items, called them, they said they were on backorder. They need to address this.

I got an e-mail from them on the 29th showing that both items I ordered had shipped. I then received a phone call on the 30th letting me know that one of the items was not in stock. I told them to cancel that item and to send the other. I was told that shipping would have it out that day.  
 
fast forward too today, the 9th of October, I had not seen an update on the tracking of the shipment other than "billing info received". I called their customer service and found out that it hasn't shipped yet, but would go out today.  
 
So to sum things up, I ordered on the 26th of September, the order has yet to be shipped almost 2 weeks later, my account has yet to be credited for the cancelled part from over a week ago, and I now have to wait another week for the part assuming they do actually ship it today. I guess 3 weeks isn't too bad is it?

Excellent service!! Boots fit great! I also think it's cool that you guys took a religous holiday off and plainly announced it on your website. Life ain't all about work and makin' money =-)

I was loking for a specific holster and drop leg platform that is discontinued, after a search on online, I found that botach was one of only three companies that still had them in stock. Of the three two had the right color and Botach wasn't only cheeper,but the holster was discounted(in the right color, the drop leg platform was not). After recieving my package, the holster didn't look khaki, but looked greenish. I called Botach and spoke with Jeff, and he explained that the holster brand's khaki color was greenish and asked if "this was still alright" I am very pleased with Jeff's service, the products, and the price? I saved more than $70.

I ordered a pair of HiTech boots which were on sale. They arrived quickly and they were a great pair of boots. Stiff but solid, they offer protection to the ankle area but are comfortable with wear. Only wish would be to have an invoice in the box witht he boots for tax purposes.

Excellent products. Great prices. Great service. Will order here in the future and will tell my friends at work. Thanks!

I recently purchased three Glock magazines and two KZ Clip-On magazine holders on September 24, 2009. I received confirmation that the order was processed and sent for delivery. The package was scheduled to arrive at my home four days later. I waited patiently for the package to arrive, to no avail.  
 
On October 6, 2009, I called customer service and they advised that the order was on hold due to not having the KZ Clip-On Magazine holders in stock. The customer service agent advised me that the account was noted that they attempted to contact me the day prior. This is incorrect and or just a flat out lie. No one left a message on my phone nor did they call my phone.  
 
My only issue with Botach has been their lack of communication. If they would have contacted me about the discrepancy, it would not have been a problem. This is not the first time there has been a delay in Botach shipping a package that was paid for.  

This purchasing experience from Botach was quite poor - unusual to say the least. I have made orders in the past and always been exceptionally happy with them...until this time. I ordered 4 sets of pants, and a belt; 3 sets of pants and a belt arrived. Despite calling customer service twice and being assured that this would be taken care of, nothing has been actioned to date...

Order states that it was shipped. After not receiving product 8 days later, I traced package. UPS states that shipping billing was canceled. I still don't have my product despite being billed ($1300 order).