TERRIBLE... I used to order from them all the time a few years ago, but they went downhill quickly and empty promises and no shipment's sent me elsewhere... I tried again on Oct 1, teased by the low prices. What a mistake. After a '4-7 day backorder' it still hasnt shipped 4 weeks later. They wasted no time in charging my credit card though. Numerous run-around emails from the rep there, im still waiting for a refund. Go elsewhere, the 'savings' arent worth the hassle, trust me on this. I assume they have minimal in-stock items, then order from the manufacturer after they get your money, all the b.s. in their emails is just stall tactics until they get their order in. If you dont mind waiting, good luck.

Ordered on the 8th of October, money was immediately removed from my account but I did not receive any communication from seller. After a week or so I used their text message order confirmation, and after sending three messages received a reply that my item was on back-order. Finally received the item on October 26th. Good prices bad communication.

slow to ship due to backorder, but it did arrive a month later. excellent price, and they did call after my initial order to advise me that it was on backorder, but i wish i hadn't taken them a week to realize that.

wasnt too impressed with the service... the comformation email i recieved said i could look up my order status on your website or by clicking a link and it was blank..... i wrote customer service and got a reply that it on back order or something.... i could have ordered it from someone else and got it allready but now im still waiting with no idea when ill get it.

I placed the order and received a quick confirmation and what I thought was quick shipping. When the item did not show up on the date originaly stated on the shipping manifest, I e-mailed the customer service dept. THey did not answer two e-mails sent to them. I then was finally able to contact customer service by phone. They stated one of my items was on back order, and they must have forgot to inform me, and could not tell me when I could expect delivery. They did not call me back even after providing my phone number when they asked to call me back. I called again two days later and they stated my items would be in on 10-15-09, and shipped immediately with the same tracking number. Today is 10-20-09 and UPS still lists the item as not picked up yet. Everyone I talk to seems like it is a bother to have to talk to a customer, and I am still out the money with no product delivered.

pmags were shipped 2 weeks after they were ordered , I was amazing when I tried to cancel the order that they have some available that day and ready to ship after being told to just wait for it some more.  
Contacted customer support for a return still waiting for a RMA number after 7 days not a word not an email.  
I know that they offer great prices but for the hustle and pain in dealing with Botach , I would not recomend buying from them.

I am very dissappointed and dissatisfied. Got email confirmation showing all items shipping on the 9/29. Then got another email on 10/01 saying all shipped except EOTech with note saying ship day within 4 to 7 days. Well we are well beyond that now on the 17th.. I used the LIVE HELP last week and was told it was "drop shipped". What does that mean. At the time, i thought the person had it shipped at that moment. But I have not gotten the EOTech or an email telling me its status. I have been billed for the whole order, including the missing $425 rifle sight that has not been delivered. Reading reviews here makes me concerned that this is more common than not. Still working to resovle matter.  
 
DV  
College Station, Texas

This review was modified by its author, blazer2009, on 10/19/09 10:10 AM.

I placed my order with Botach on 9-27-09.  
The shipping I chose was 3-day select.  
There was no shipping info sent to me and after two days I placed a call to customer support and was greeted by a message saying leave my name, phone # and order number and a representative would return my call shortly.  
No one from Botach called back. I tried calling again hours later, leaving my info again and still nobody from Botach called back.  
(9-29-09) I then sent an email to customer support asking for confirmation and shipping info and they sent back a short email the same day saying:  
“I will check on the status of the order and will have an update for you shortly.”  
10-6-09 A full six days after later I was sent an email informing me my item had been shipped out that day.  
It took them 10 days to place a single item in a yellow envelope and ship it. Then when the product arrived it was damaged beyond use because Botach made no effort to protect it during shipping. It was pointless to order and pay extra for 3-day shipping! I'm taking time out to leave this feedback/rating to perhaps spare someone else this kind of poor service. Think long and hard before placing an order with this company.

Was very pleased with pricing, selection, and expeditious processing. Will definitely shop here again! I am recommending this site to all of my colleagues.  
 
JC  
Albuquerque, NM  

Fast shipment. Good prices.

UPS took a week which wasn't Botachs fault.  
 
As advertized and works great. The sling loops are 1 1/4"

The headlamp I ordered arrived broken. I emailed BoTach, and I still haven't received any reply as of yet. It's been a few weeks now (3-4).  
 
I really like their site; they have some great, quality items on there at a great price. I'm just a bit hesitant to buy anything else from them now.

I rate a 3 out of 10. I didn't receive all of my items. I also received my items rather late as well.

I was not very happy with the service. I ordered 3 items. The initial order confirmation said all items had shipped and I was charged for all 3 items. The next note, if you read real carefully said the order was not complete but the remainder should ship within 4-7 days. After waiting 7 days I sent the company an e-mail requesting information, no response. I sent a second e-mail requesting info 3 days later, again no response. I called and cancelled the remainder of the order. It took another 4 days to refund my money. The prices offered by this company are not by any means exceptional. I ordered from them because I could all the items from one source minimizing my shipping costs. Charging for items not shipped, ignoring requests for information and slow refunds are poor business practices and plain not acceptable.  
Maybe I have become spoiled by all the other similar companies which offer exceptional service and better prices. Either way I, or my associates, will not be wasting our time ordering from this company again.

Items were as listed. Quality products, quick shipping. I already have recommended Botach to a friend and he has done buisness with you now too. I will do business with Botach again in the future. No complaints.