These guys have terrible customer service. I placed an order and they immediately charged my credit card without shipping the order.  
 
The item is on backorder and won't be shipped for two weeks. And, they never informed me it was backordered. I called and talked to these geniuses - they offered me 5% off - WOW.  
 
From reading some of the other reviews, it looks like they do this all the time.  
 
There's plenty of other sources for these type of accessories on the net. I'll be buying from someone else who truly cares about their customers.  
 
As they say, vote with your wallets.

This company's customer service was awful. They didn't answer my calls or messages that I would leave. I waited up to 20 minutes online for their "live help" option. I was given a number of someone to call by someone from the "live help" I called and left a message never heard back called again never heard back. Called the company back no answer live help told me my item was on back order so I kept waiting. Here I am almost 5 weeks later finally got my item. I would never recommend this company to anyone.

Worst online purchasing experience I have ever had.  
 
*Multiple items shipped wrong, I am still dealing with an item that was shipped incorrectly 2 months later. Thankfully some have been resolved.  
 
*ZERO communication, dont expect them to call or email you ever, even when they say they will. (One day after being told by the Botach rep that I would receive a call back in regards to my problem item I decided to call their bluff and say "I know you are not going to call me back. You never call anyone back". She playfully laughed at me and told me I would ge a phone call the next day. I called them a week later because I never heard from them as usual.)  
 
*The word backordered must be taught in some sort of client problem deflection class.  
 
*The decent prices are not wort the hassle and headache. Spend the extra money and support a decent company instead of keeping this one afloat.  
 

The moment I placed my order, they charged the credit card and issued a tracking # - which later proved to be bogus, since the ordered item was on backorder (which I found out only a week later when I FINALLY gotten through their ridiculous telephone customer support). When asked to cancel the order and refund me, the rep assured me it'll be done - 2 days later, the order was still on and no refund. Took another phone call to cancel it and receive a confirmation. Now I'm waiting on my refund and it better happen quick, I don't feel like calling 'em again.  
 
Other thoughts - I used to order from them a few years back, then it gone extremely bad. My guess is, when the item in question is in stock they ship it rather quickly, but I don't buy this BS with charging buyer's CC and failing to inform him that the item is backordered. Best advise - shop elsewhere.

This review was modified by its author, Tinke, on 10/29/09 6:20 PM.

wasnt too impressed with the service... the comformation email i recieved said i could look up my order status on your website or by clicking a link and it was blank..... i wrote customer service and got a reply that it on back order or something.... i could have ordered it from someone else and got it allready but now im still waiting with no idea when ill get it.

I placed the order and received a quick confirmation and what I thought was quick shipping. When the item did not show up on the date originaly stated on the shipping manifest, I e-mailed the customer service dept. THey did not answer two e-mails sent to them. I then was finally able to contact customer service by phone. They stated one of my items was on back order, and they must have forgot to inform me, and could not tell me when I could expect delivery. They did not call me back even after providing my phone number when they asked to call me back. I called again two days later and they stated my items would be in on 10-15-09, and shipped immediately with the same tracking number. Today is 10-20-09 and UPS still lists the item as not picked up yet. Everyone I talk to seems like it is a bother to have to talk to a customer, and I am still out the money with no product delivered.

I am very dissappointed and dissatisfied. Got email confirmation showing all items shipping on the 9/29. Then got another email on 10/01 saying all shipped except EOTech with note saying ship day within 4 to 7 days. Well we are well beyond that now on the 17th.. I used the LIVE HELP last week and was told it was "drop shipped". What does that mean. At the time, i thought the person had it shipped at that moment. But I have not gotten the EOTech or an email telling me its status. I have been billed for the whole order, including the missing $425 rifle sight that has not been delivered. Reading reviews here makes me concerned that this is more common than not. Still working to resovle matter.  
 
DV  
College Station, Texas

This review was modified by its author, blazer2009, on 10/19/09 10:10 AM.

I placed my order with Botach on 9-27-09.  
The shipping I chose was 3-day select.  
There was no shipping info sent to me and after two days I placed a call to customer support and was greeted by a message saying leave my name, phone # and order number and a representative would return my call shortly.  
No one from Botach called back. I tried calling again hours later, leaving my info again and still nobody from Botach called back.  
(9-29-09) I then sent an email to customer support asking for confirmation and shipping info and they sent back a short email the same day saying:  
“I will check on the status of the order and will have an update for you shortly.”  
10-6-09 A full six days after later I was sent an email informing me my item had been shipped out that day.  
It took them 10 days to place a single item in a yellow envelope and ship it. Then when the product arrived it was damaged beyond use because Botach made no effort to protect it during shipping. It was pointless to order and pay extra for 3-day shipping! I'm taking time out to leave this feedback/rating to perhaps spare someone else this kind of poor service. Think long and hard before placing an order with this company.

I was not very happy with the service. I ordered 3 items. The initial order confirmation said all items had shipped and I was charged for all 3 items. The next note, if you read real carefully said the order was not complete but the remainder should ship within 4-7 days. After waiting 7 days I sent the company an e-mail requesting information, no response. I sent a second e-mail requesting info 3 days later, again no response. I called and cancelled the remainder of the order. It took another 4 days to refund my money. The prices offered by this company are not by any means exceptional. I ordered from them because I could all the items from one source minimizing my shipping costs. Charging for items not shipped, ignoring requests for information and slow refunds are poor business practices and plain not acceptable.  
Maybe I have become spoiled by all the other similar companies which offer exceptional service and better prices. Either way I, or my associates, will not be wasting our time ordering from this company again.

Avoid these folks. They charged my credit card for over $200 on 29 Sept, the day after I ordered, and marked the order as shipped. In reality, my order still hasn't shipped as of 12 Oct. They took my money and delivered nothing. I called their support number and was told that they were out of stock, but someone would call me back. That was over a week ago. If it was out of stock, why didn't their website say so, and why did they charge my credit card and mark the order as shipped??? In trying to save $40, it looks like I was taken for over $200. Watch out!  
 
UPDATE 10/29/2009: I finally received my order today, a month after I placed it and Botach marked it as shipped. The product was as ordered and at an excellent price. I did finally receive an email response the day before they actually shipped my order - almost a month after their website marked it as shipped. I'm happy with the product, but I don't believe that I'll order from Botach again. They really need to post out of stock markers for products on their website and follow-up with customers. Most of all they need to stop charging customers' credit cards and marking items as shipped long before they actually ship the orders.

This review was modified by its author, tanker_bob, on 10/29/09 5:53 PM.

I wouldn't recommend Botach Tactical to anyone. They have many clearance products "available," but upon placing your order, they call you a week or 2 later to tell you they don't carry the product anymore. The worst thing is that they STILL advertise the product, rather than removing it and making it unavailable. Poor customer service quality overall. 2 thumbs down for this company. I will never order from them again!

Customer service is poor. After numerous phone calls to get an update on my order I was told someone would call me back. I never recieved the phone call. Also have not recieved my order as of today almost 2 weeks later.

Very poor delivery time! Order was placed 9/25/2009 and recieved (incomplete) 10/9/2009.  
Prices are ok but I will not order again due to the poor delivery time and the fact that UPS was the only service available. I routinely use USPS for similar orders with much better delivery times! WILL NOT USE THIS STORE AGAIN

Don't bother trying to use the "Customer Service" e-mail link. You will not get a response. Just hope you have no problems, getting them resolved can be a "challenge" to be polite.  
 

This review was modified by its author, frankiem, on 10/13/09 3:50 PM.

I got an e-mail from them on the 29th showing that both items I ordered had shipped. I then received a phone call on the 30th letting me know that one of the items was not in stock. I told them to cancel that item and to send the other. I was told that shipping would have it out that day.  
 
fast forward too today, the 9th of October, I had not seen an update on the tracking of the shipment other than "billing info received". I called their customer service and found out that it hasn't shipped yet, but would go out today.  
 
So to sum things up, I ordered on the 26th of September, the order has yet to be shipped almost 2 weeks later, my account has yet to be credited for the cancelled part from over a week ago, and I now have to wait another week for the part assuming they do actually ship it today. I guess 3 weeks isn't too bad is it?