I was tracking the package's progress through Target and UPS website when I saw that it was on arrival to the final destination, so I stayed home all day waiting for it to arrive. It never arrived. I did see and talk to the USPS mailman and UPS guy. Neither had any packages for me and so I waited another day.
I checked the sites the next day and I noticed that it said that they tried to bring it here and that a notice was left and no one was here to accept it. I didn't receive any notice and I was here all day waiting for it to arrive.
I contacted UPS and was told the postal service had the package and that since it required a signature that they might not have left a notice because of that. Then I contacted the postal service and they said they have no package in their system for me. I contacted several postal offices near here in the hopes that they might have it. I even talked to several of their drivers, they didn't have any packages for me. I then contacted UPS again and was told that the package was three hours away at a UPS center and that I would need to pick it up there, three hours away. And that since it was basic service that they could only send it once. I payed for whatever shipping I could get, standard I believe that cost about fifteen dollars. Where elsewhere I could have received the same phones for five dollars with two to three day shipping.
I called target and talked to Tom and he stated that if I didn't get a call back from UPS to let me know where the package was, to call him back and that he would find out what was going on.
Then I was contacted an hour later by UPS, a lady named Bonnie stating that they didn't have the package and that the postal service had it. She was to call me back an hour later to let me know for sure which she did not. So I called target again and spoke with Diane and was told that the postal service had the package and that I would get it by two more days and if I didn't, to call back and that you all would refund my account and send me the phones for free.
This didn't sound right so I called back yet again and talked to a man named Ron and he told me that the package was most likely on its way back to Target and that all they could do was resend the package which would take another two weeks with no guarantee that all of this wouldn't happen again.
I am very disappointed in the result of this, as I could have got these phones elsewhere for cheaper and a lot sooner. I wish now that I had looked at ResellerRatings before doing any business with them online. I figured since I did so much shopping in Target stores that I would be free from having any problems and that their online presence would hold up the same high standards that is held by their retail outlets.
Sadly that does not seem to be the case and I will now have to wait until two more days to see if the package actually arrives like the first target person said, or else I might receive it and have another order somewhere else go through and end up with two phones I do not need.
Like I said, I am very disappointed by all of this and I do think it could have been handled a lot better. I posted this online not to be petty or anything, but so that others may not have the same thing happen to them and that they might be better suited to fixing this before all of this happens again if they choose to do business with them online. Also maybe Target be better motivated to resolve any of these issues in the future without sacrificing a loyal customer in the process. The way this was handled is enough to cause me to not only never shop at their online site but their retail outlets as well.
This review was modified by its author, gedekran, on
5/22/07 12:02 AM.