Very dissatisfied with my purchase. I bought the R1f-K018T tablet for my daughter for christmas. It arrived quickly and I spent christmas eve loading her sims2 on it. The next day when I went to hook her ipod up to it the usb port did not read it. I tried an external drive and a psp and none of the three usb ports would read. I am very disappointed that I can not get this replaced without sending it to Asus. And all I got from this store is that I was rude and sending borderline hatemail because I was very upset and regreting that I did not purchase a tablet from a local store that I could just go in and tell them of this problem and get one that worked properly.  
I will never purchase another big ticket product online or from this company due to the fact if something is wrong with it I can not take it back and get it replaced. I was told by this company I was not the first one to get a "D.O.A. system and I wont be the last". But this will be my last time that I have to deal with going through all of this on a product that don't work properly after purchase. I will stick with 14 day return policy at local stores or the 30-90 return policies. This quoted statement from this company: There is no reason to direct anything but a "thank you for your prompt reply" because that is all that i can offer you.  
Is even more upseting to me from a company that sold me a product that did not work properly and wondering why I am uspet about having to get it serviced than getting it replaced. If I wanted to  
deal with a brand new computer getting serviced after purchase I could have bought a used one.

So I ordered this computer 2 1/2 years ago and it had been running fine up until now. I even took my own proactive steps (air dusting bi-monthly etc.) to try to prolong the life of this computer to maybe 5 years. Instead, 3 weeks ago the CPU overheats and from there it went downhill. A week ago the CPU just died out. The computer wouldn't start so I thought it was maybe a power supply issue. It wasn't. Immediately ordered a new CPU because thats what I thought it was next. Then I remembered I ordered this computer from these guys and wanted to see if they had any insight (Such as if any other customers experienced similar problems). Instead, I talk this guy named Eddie who acts like a know-it-all, when in reality, Geek Squad from Best Buy knows more than he does. He assured me numerous times that its not the CPU, as that rarely occurs with CPUs. The first thing Geek Squad told me was after explaining the situation that the CPU probably went downhill after the over heat.  
 
Long story short, this company is run by incompetent knuckleheads. They sell exactly what the spec say, but if you ever need to deal with a problem, expect plenty smart-ass remarks. You'll be better off buying it from a more reputable store, one that doesn't have a tech support team consisting of a few fools that think they are omnipotent. That doesn't mean I'm saying go to BestBuy and let the Geeks choose one for you, but rather I am telling to think twice before making a purchase. You may or may not get a sh*tty product, but either way if you have a problem with it, you'll have to deal with know-it-all support that does NOT know-it-all.

 
Ok, shipping was real fast I guess. I ordered z62f on 05/26 and had it delivered on 05/31 (esp. that Monday was a Memorial day). The notebook seems what it should be, there are no dead pixels and it works fine so far.  
There were no issues in contacting and getting (maybe not the friendliest)feedback on questions and issues and prices are reasonable as well.  
 
However, please be advised that you don't really get what you expect and they could be more honest with that. So here's my follow up with what they guys have missed out from the review regarding Z62f.  
 
Palmrest and the bottom get really, uncomfortably hot speakers are virtually nonexistent and disappointing  
DVD is also noisy; and recording speed very slow (took 11-12 minutes to record 700MB audio CD!  
 
and besides you never really know what you get there. Eddie argues it's just DVD RW, however, all the properties indicate it's DVD RAM. on the outside it says "Multi Burner". So, good luck in figuring out whatever your Z62f will come with.  
The casing is made out of plastic (not the best quality I've seen).  
built in web cam is just a toy and don't really count on that  
(it still remains mystery whether its 0.3 or 1.3 mega pixels as different sites and reviews state differently.  
Below the webcam it says "MEGAPIXEL". which is quite strange (why wouldn't that put the number there? I suspect it's only 0.3 (similar strategy to cell phone manufacturers, who put "VGA" instead of actual number).  
 
In sum, the notebook is quite bulky. heavy compared to the majority of 14 inch laptops out there and it is sad that customers are not provided with more honest review and description of the product.  
Do not buy this laptop if you are into design and neat staff. you will be dissapointed. However, you you are into horsemachine, that can be upgraded easily, Z62f is for you and geared2play.com is the best place to get it.  

The Product: Asus W3A laptop  
Came neatly packed, free carrying bag, free wireless mouse. But, I thought the software bundle is useless for a laptop.  
 
Logistics:  
For the price I paid, I expected a much faster shipping. Even though I didn't order one with the OS loaded, the turn around time was still quite a while. I don't think it takes more than 48 hours just to assemble a laptop.

It took longer than I had expected to recieve it,but very good tech support.

Ordered my laptop from BTOTech.com on the Friday before Labor Day weekend. Received my laptop on the following Thursday. The product was not customized but I was very impressed with the speed of shipping. The only problem with the order was that Asus dropped the price on the laptop I ordered and BTOTech.com was charging $80 less than what I paid by the time the laptop arrived. I discussed this with Eddie, of BTOTech, who said that it is store policy to not offer refunds after the product has shipped. Although a refund would probably be expected from a larger store, I am not complaining too much as BTOTech's prices are already a good $50 less, and Eddie offered me a $40 store credit. Overall, a very good experience.

Overall shopping experience was good - responses to questions were quick, and the purchase went through very quickly once we passed a couple of technical difficulties (from my end, since I was placing the order from overseas)  
 
My only gripe I have with BTOTech/Geared2play is (as I believe has been brought up in other comments) that customer service is somewhat lacking in approachability. In other words, responses can sometimes be brusque making one feel unwelcome.  
 
I know that the people working at BTO have a lot of experience at what they do, but when I had some technical issues after I got the laptop, I did not appreciate them hinting that the problem was possibly caused by installing AVG (antivirus), Zonealarm (firewall), and Firefox (browser).  
 
True, sometimes software DOES cause problems, but just because they don't use firewall/antivirus/alternate browser doesn't mean that other's can't - and I certainly didn't appreciate their deleting my post explaining my reasons for using 3rd party software.  
 
(for those who are interested, the issue concerned error messages that came up after installing drivers for the Intel Turbo Memory chip - and I resolved it by updating the BIOS)  
 
Bottom line - I would say that they are trustworthy and quick to deliver (in terms of hardware). However customer support relations are also important for any company and that is an area they really need to work on.  
 
EDIT: I am sincerely trying to remain civil but I believe that BTO's reply amply illustrates my point about "approachability". Note that I'm not throwing stones or otherwise trying to undermine credibility here - I did not say that you were slow to get a hold of, in fact I specifically stated that you are trustworthy and responded to questions quickly.  
 
I'm merely commenting on the fact that your attitude comes across as making one feel unwelcome, particularly when I challenged your diagnosis of the issue.  
I won't add anymore save to say that I did perform a clean reinstall of the OS without adding any 3rd party apps during the course of my troubleshooting (which did NOT work, whereas a BIOS update solved the issue). For those who are interested, I posted about the issue on the Asusforum site http://geared2play.com/phpbb/nfphpbb/viewtopic.php?t=1955 (if the thread itself doesn't get deleted as well) and if anyone wants to contact me for clarification I can also be PM'd at the notebookreview forums.  
 
Thanks

This review was modified by its author, cheerfulnut, on 9/4/07 3:20 AM.

This was definately the most awesome shopping experience i have ever had, even after a lot of problems from my side with bank transfers and delays (I am in South Africa) these guys were very understanding and more than happy to help. The notebook arrived quickly, was shipped the day the money cleared and was received in 4/5 working days. This is better service than I have received from even some local e-retailers. I would highly recommend using BTOTECH.COM for absolutely any purchase. I am reluctant to blow smoke up their rears as often reviews like that seem false, but these guys really are that good. Thanks so much for an incredible shopping experience.

BTOTech is simply an outstanding company to do business with. ASUS laptops are incredible and this is the only place I would consider buying one.  
 
So, if you want a high-end laptop from a reseller who will treat you right, then you have come to the right place. I would not even consider buying another brand and this is the only place to buy ASUS products for me.  
 
You just can't go wrong here!

Placed an order for the Asus W90Vp-A1 laptop(which at the time no one had in stock) LATE monday night and had it in my hands Friday for only $36 in shipping. No problems, great price, would use again. Nice job BTO!  
 
Brian

I ordered an Asus G71G laptop from these guys and have been nothing but happy about the service I received. They were prompt with shipping and prompt to answer my questions. They are very honest and their advice saved me close to $100. If I ever need to buy another laptop I'll be buying it from these guys.

Asus z70Va sent in for some repair and maintenance. BTO really knows their stuff. No one else has the knowledge -- or part access -- to to this job right. Without going into a lot of details, let's just say they really went "above and beyond" with this repair. Not only great work, but they were impeccably honest and fair. Great operation. Communications usually blazing fast.

I am totally amazed by the service that this company provides to their customers. I purchased a laptop from them several years ago that had a problem. Not only did they respond quickly (in less than 5 minutes!) to my e-mails, they repaired my laptop in the same day that they received it! I would highly recommend that anyone interested in buying a quality computer from a company that absolutely stands behind their products to go to BtoTech.com.  
 
In a day and age when most tech support people are out of the country and can barely read from scripts, this company is a gold mine.

This review was modified by its author, joschaff, on 1/26/09 10:47 AM.

Lightning fast response, very helpful, and very professional. I ordered and paid on a Friday, the order was processed Monday, and it was shipped out on Tuesday. It arrived the Monday after with UPS Ground before noon. Would definitely do business with you in the future! I love my Asus G71G-A1!

BtoTech.com is a great company to work with. All questions I had were answered honestly and very quickly. I feel like I got a great product at a great price. The laptop I purchased was customized to meet my needs and shipped very quickly. Next time I plan on buying a laptop, I will not hesitate to start and end my shopping here.

This review was modified by its author, jnweststrate, on 1/13/09 4:41 PM.