This place is AWeSOME. I tell all my OCing freinds in Canada, since we have no local shops to meet our needs. We love the idea that 90% of needs can be filled at one place.  
Some of thier prices are higher than others, but when you spend 4-5 grand a month on this stuff, it's really nice to find most in one place. Sevice is fast & friendly, with great telephone access. They call promptly if there is a problem.  
Shipping is fast & well packaged with lots of peanuts to keep things in place.  
The only con - my bookkeeper says the shipping calculator for our area is off a bit & charging to much.  
I would HIGHLY RECOMMEND Performence PC's to anyone!!!

I was about to place an order until I read the reviews. The reviews are not what stopped me. What stopped me was the extremely unprofessional responses given from the store to some of the complaints. The store should be ashamed of their practices, and their policies. I would never do buisness with people who take the attitude they do in their commentaries.

This review was modified by its author, Briago, on 7/14/08 4:38 PM.

I was very happy with the level of communication I had with this company while I was making and adjusting this order. I did have to make a change during my order because the product I wanted was not in stock. My only critisim of them would be to better show what items are in stock. However they were very helpful in keeping me informed on when it would be in stock. I would certainly order again from them!

Have made ~ 10 or so orders from Performance-PCs over the past month.  
 
The Good:  
Fast shipping - products usually arrived at my doorstep 2 days after the purchase with standard shipping options from USPS or UPS.  
 
Great selection - probably the best selection of any of the reseller sites I was using for a recent water cooling build  
 
Could use some improvement:  
Somewhat difficult to get ahold of at times - though the turn-around time on email questions was usually good, its about a 50/50 chance of getting someone on the phone. (they do make note of this on the website though)  
 
RMA's - I have had 2 RMA issues on parts I ordered. Both of which I was referred to the product manufacturer to deal with, which was a bit disappointing. They were helpful on the 2nd one though, by forwarding my info to the manufacturer and staying in touch with me about the process.  
 
The bad:  
Price - in general, almost all of the products I ordered were ~10-15% more from Performance-PCs than other similar shops (but because you can get almost everything you are looking for in once place, you might find its about breakeven price-wise by saving on shipping from multiple sites).  
 
I had a couple of other minor issues over these multiple orders (ordering 10 wire clamps, only getting 6) but overall, I would definitely recommend PPC's. Customers should just pay close attention to their RMA policy as well as the RMA policy of the parts' manufacturers ahead of time, and be comfortable with email as the primary form of contact.

Items arrived as ordered including the correct sleeve/heatshrink colors. Excellent! Shipping fee (international) was a little bit high but packaging was very secure and it got shipped in the same day, so I think it was just fine. Will definitely buy from again.

This review was modified by its author, terran_thor, on 5/24/08 12:55 PM.

Excelent online store. My order was shipped in the same day.  
Price is not that low, but they do ship overseas, which is great for me, since I can't find some itens here.  
The postage service is way too overpriced. Paid like US$16 and it only did cost US$5.40. Even with handling and some other costs (fees), its 3 times higher than the stamp price.  
 
[Edit]  
After sending a message regarding this shipping price, they promptly offered me a refund.  
Really nice.

This review was modified by its author, skip-br, on 5/21/08 2:57 PM.

Please be aware that Performance-PCs does not have an RMA telephone number, nor do they do RMAs via fax--strictly via e-mail. I made several attempts through their website and via e-mail to obtain an RMA number, with no success. It took almost three weeks, after calling their sales department for help, to finally get someone to assist me. And, after all the frustration, I was still unable to obtain an RMA number. I was referred to the manufacturer's RMA department. I will not make any future purchases through this retailer. Also, shipping took a considerable amount of time for regular ground priority. It took eight days for the package to arrive at my doorstep. I am very dissappointed with this company and the way it does business.

Order received, however, after multiple attempts for a RMA; sales claims that: "order only what you plan to keep " &  
Only 1 email a day for mod/sales information?  
Isn't the sales dept designed for customer information, esp with RMA information, which wasn't presented; when delayed or reply absence occurs, 1 doesn't know if their mailbox system is out or etc.  
For some reason, the following term is being overlooked by whoever, is answering the emails, lately:  
 
If you are not satisfied with your component purchase, you must contact us within 3 business days of delivery to be eligible for a refund or exchange

This review was modified by its author, tjack2, on 5/14/08 5:53 AM.

Just received a computer fan from this website. One of the three wire connectors was cut off. Trying to get an RMA or refund on it. Will never buy from this company again. Here is a picture of it:  
http://img229.imageshack.us/img229/9792/brokenwire1ua0.jpg  
 
5-19-08: Received the RMA'd part today. I still think it's unacceptable for a company that hand sleeve's their fans, and has two signatures of quality control on my order receipt to ship me a defective part.

This review was modified by its author, j3ff86, on 5/19/08 3:15 PM.

Having finally committed myself to buying a Deck Legend Keyboard, I decided to look for resellers that shipped to Canada, since Deck does not ship outside of the United States. I came upon Performance-PC's, and decided that I would order the keyboard from them.  
 
I placed the order on Sunday April 26th, and it shipped out on April 27th! I was very impressed with the speed of their shipping, and even more impressed with their customer service. I had two questions about the order, which they cordially replied to within the hour.  
 
I had chosen to ship with USPS because of my positive experiences with them, but I chose USPS Priority International (6-10 day shipping) as it was the most economical choice for me.  
 
Fully expecting it to take more than one week, I patiently awaited its arrival and checked the tracking number that was given to me by Performance-PC's. I received a pleasant surprise when I found out it had cleared customs by thursday of the same week!  
 
In turn, I received the package on Friday, and then I discovered why it arrived so quickly. It was shipped USPS EMS Express (5 day shipping)! Talk about exceptional customer service. The packaging was also top notch, with the keyboard box snugly tucked within the shipping box, surrounded by a generous amount of loosefill peanuts.  
 
In short, these guys were great, the keyboard is fantastic, and they are the ones that made it possible for me to attain it. I'm glad I chose Performance-PC's, and whole heartedly recommend them to anyone looking for a reliable, courteous reseller.

This review was modified by its author, RenegadeCSR, on 5/5/08 2:31 AM.

I ordered a customized Lian Li case from this company and they forgot to enclose the floppy drive I paid for. When contacted, they insisted on me sending them a scanned copy of the packing slip to verify that it was included in the list (which it was). This seems like nickel and dime stuff for a $15 floppy drive on a $370 custom case. Because I'm a student and work and have been busy, I didn't inspect the case thoroughly until beyond their stated policy for inspecting shipments for accuracy and damage, but after I found the packing slip and sent them a copy they did ship the floppy promptly and apologized for the mistake. They worked with me and addressed the issue promptly.  
 
On a subsequent order I mistakenly ordered 2 140mm fan grills when I meant to order 120mm grills. It took 4 emails and a phone call to get a response, although the receptionist indicated that they were having issues with their email the week I attempted to contact them.  
 
The response that I finally got was that it would probably cost more to ship back the 140mm grills than they are worth (which is probably true), so why not just reorder the 120mm grills. Fair enough, and that was good advice.  
 
There are a lot competitors out there, and a number of have the same items at lower prices. Small mistakes add up for a web store's reputation, and I've read of similar experiences by users at the extreme overclocking forum  
 
http://forums.extremeoverclocking.com/p3035696.html  
 
Performance-Pcs' policy regarding returns and exchanges requires notifying them within 72 hours concerning a shipment, so I would expect *their* responses to customers to be more timely in consideration of that.  
 
Edited to add: When they read my message to them regarding this review, their receptionist called me to make sure I was satisfied with everything and was very pleasant and courteous, so they get points for that.  
 

This review was modified by its author, batai37, on 4/29/08 3:09 PM.