I was wrong thinking they took my money, money was back after 31 days (not 2 days like the customer support said), and also it seems that the bank customer support knows nothing, they said it was a full charge, anyway I was wrong and I thought it's fair to let every one know that.  
 
I really apologize for any inconvenience.

This review was modified by its author, samer_ab79, on 3/18/09 10:23 AM.

I bought a few small things from this outfit and they handled everything well. Online order updating was good, packed well, shipped promptly. I like the selection of items you can't find most places. Shipping charges are very reasonable. I will definitely buy again.

Awesome store to do business with. Good selection of hard to find stuff, and A+ customer service.

great company fast shipping will deal with again recomended

Reasonable prices, quick processing of orders. Got the parts about a week later, in good health.  
 
The packaging was a bit weak, but it seems to have done it's job.

worst online experience ever!!! they sent me defective item and then copped an attitude about it. Stay away!!!!!!!!

Update!!!!!!  
i have contact my old boss in wilmington NC, i ask him for a favor to go to the house i use to live bring a copy of my paycheck stub go there and ask them if any package for me was send there  
 
well they still have the package and gave it to him, he mail it to me...........i went back to www.performance-pcs.com to login guess what  
after this review they erase my account form their database what a joke.......not so smart for a guy who invented the modular power supply  
treat customer like a piece of garbage.. is this how u do business with people?or you just born this way!! by the way keep the girl name emily to work there so she can screw up more order  
thank you  
and please take care  
i bet u will ran out of business soon  
and i will stay alive to see that day  
11/26/08  
i ordered  
Products  
1 x A.C. Ryan TWIN Overboost Dual 12" CCFL Light - UV $14.95  
1 x 120 mm Fan Grill - Black $1.99  
1 x *** NEW *** Scythe "KAZE MARU" 140mm Case Fan - Medium Speed - Sleeved  
- Sleeve Color: Neon UV Red  
- Heatshrink Color: UV Red $19.95  
Sub-Total: $36.89  
United States Postal Service (1 x 2.30lbs) (Priority Mail (2 - 3 days)): $8.75  
Total: $45.64  
 
from www.performance-pcs.com  
unfortunately they shiped it to my old address in Wilmington NC. i emailed/called. it seem like they didnt feel responsible for it. >>>>>this is the last email i recieved from them>>>>>>  
 
Indeed this is a complicated situation from our end and not so complicated from your end. You placed an order specified a shipping address, and it was not delivered there.  
 
 
 
On our end, we have a customer that placed an order with multiple addresses listed on their account and the wrong one was batched into the shipping label. We have no way of knowing that you longer live there and can’t make contact with your old address. With our shipping verification system, we shipping label was created with an address on the customer’s account; although again it was an old address. We simply ask that you keep your account details current.  
 
 
 
The US Postal Service unfortunately has very little mechanism in place for insuring packages. The most definite and secure package shipping company is always UPS. Even if the package is delivered to an incorrect address they have mechanisms in place so that Charges can be filed for people who steal packages, even if delivered to their address by mistake. The package was delivered as explained by the Post Office. Unfortunately the people who live there might not be honest enough to admit that.  
 
 
 
Please keep me informed.  
 
 
 
Best Regards,  
 
PPCS Sales  
 
 
 
Performance PC's, Inc.  
 
2600 Kirby Cr. NE  
 
Unit #1  
 
Palm Bay, FL 32905  
 
 
 
(321) 725-9969  
 
sales@performance-pcs.com  
 
 
 
www.performance-pcs.com  
 
WRONG BATCH GET ON THE SHIPPING LABEL  
PLEASE!!!!!!!!  
6 DAYS BEFORE I ORDER THIS I ORDERED PRIMO CHILL NON- CONDUCTIVE COOLANT FROM U GUYS MAN(INVOICE#112624)  
AND IT SHIP TO THE RIGHT ADDRESS  
I MEAN THIS IS NOT ABOUT KEEPING ADDRESS ON MY ACCOUNT UPDATED MAN WHEN I ORDER IT ASK ME TO PUT IN SHIPPING ADDRESS AND BILLING ADDRESS  
I MEAN YALL CAN AT LEAST DOUBLE CHECK WITH THE INVOICE# OR ORDER#  
 
AND BY THE WAY IT IS COMPLICATED!!!!!!!!!!!!!!!!!  
ON BOTH ENDS ALRIGHT...........  
IF I EVEN WANTED TO SCAM YOU I WOULD DO IT A LONG LONG TIME AGO................  
 
 
 

This review was modified by its author, iamyot, on 12/22/08 1:28 AM.

STOP!! Don't order from this company. Again, do NOT order from this company. Placed an order for several items, one was the wrong size (the right size was listed on my invoice) and another item was defective upon arrival. The only way they would replace either item was for me to pay the shipping to return the wrong & defective item. They make their customers pay the shipping to return items they send in error and for defective parts.  
 
In addition to having to pay the return shipping cost, you have to wait until they receive and process the returned items before they ship the replacements to you. If you need the item(s) right away you are out of luck. I thought about ordering my defective/incorrect items from another company and just get a refund from Performance PC. This way I could cut down the amount of time I had to wait by avoiding having to wait the time for my return shipping and their processing time. However, if they issue a refund, even on items they shipped incorrectly and on defective parts, they charge you a 15% restocking fee.  
 
That’s right, when they make a mistake – they still charge you a 15% restocking fee. Make you pay return shipping and make you wait an extra long time or pay a 15% restocking fee.  
 
This isn’t a company you should do business with – avoid them. They have absolutely no concern for their customers and absolutely don’t treat their customers fairly. Do NOT do business with them at any cost. I’ll bet they will soon be out of business given their very poor customer policies.

Purchased compression fittings for my watercooled system. Purchased 70.00 worth, which is pricey. Every single fitting was the incorrect size. Supposedly verified by 2 people that the shipped item was correct = double fail.  
 
Making the customer pay for return shipping for the company's mistake = triple fail.  
 
RMA's e-mail box was full after being informed by phone that I could only get an RMA number through that e-mail = quadruple fail.  
 
Overall just a poor experience. I can't say anything positive about the experience. Even the e-mail on the RMA response made it seem like the dept didn't believe I knew the difference in sizes.

Very quick shipping from Performance PC's I've never bought anything from them but just did and its shipped already, I'll recomend this company to others very good. Had no problems yet & have wrote to them about some of there products & they responded quick.

This review was modified by its author, glenn1825, on 11/10/08 4:28 PM.

Long story short, I ordered 2 items (about $10 toal), they sent to the wrong address, which got stuck in a loop at the post office, getting bounced back and forth between CA and FL 3 times!! So 3 weeks later they finally call me to tell me its back in Fl and they are charging me shipping again to resend it.. I say no thanks give me my money back! So now they want to charge me a restocking fee too... even though I didn't return the package - I never received it to begin with! And a week later they still haven't even started processing my refund... so besides wasting a month of my time, now I'm out about as much $ as the parts themselves cost.  
 
They say the address is my mistake - way to blame the customer when things go wrong, make them pay for it... The only mistake here was placing an order with Performance PC's, a mistake I SHALL NOT MAKE AGAIN!!

Great Selection. Very Professional Staff if you have questions. Good Prices. Orders usually ship that evening. Packaged well. Individual pieces are packaged individually so you don't have to hunt and search for the right one. Pairs are kept together. Performance is now my only Water Cooling Source.

I ordered a PCI Express to molex adapter cable from this company. When this componet was received the wiring was incomplete and not properly heat shrinked leaving a a 12 volt wire exposed. I attempted to contact the company and the tech said this would be okay to use. Then they told me the only way to do a return was to email them and receive a RMA. They also said someone would call me back when I said I was not happy with the part. No one would call. I basically ended up with a large run around and fixed the part myself. I will not be doing business with them again.

Great customer service. Performance PC's is a great place to buy stuff not sold at that big retail online stores. The do there own custom sleving to custom psu and cases. I order the new Freezer Xtreme from Artic Cooler From Performance pc cause they had the lowest price and it was in stock. The order went great an They responded within an hour. Was Happy till the next hour when i was informed that there wholeseller was out of stock. I email them on the situation and when they expect my order to come in and the next day they responded and told me they would look in to it and get back to me. within to hour i got a new message telling me that stock had came in and it was going to be ship that day. Now that is some customer service!

Ordered a power supply. It only lasted 2 hours and when I called to get a refund, I was given the option of:  
 
1)pay to send it back to them (my cost) and a 15% restocking fee  
 
2) recieve store credit (still have to pay to send it back to them)  
 
3) pay to send it back to them and wait another week for a replacement power supply.  
 
I purchased a power supply locally in lieu of the faulty part, so I didn't need another.  
 
I purchased an item at a set price with set shipping to me. I shouldn't have to pay to get a working version. The total costs escalate and I end up spending more money. there are certainly other retailers that take care of their customers and this one does not. Once a product leaves their door, it's up to you to spend more money if you have problems.  
 
I called them and explained what had happened and the guy seemed angry I called. He was short with me and rather frank and rude. I purchase LOTS of computer products. Please read their terms of service. If you have problems with their products, you are expected to pay more to get the situation right. I'll stick to other vendors for my large purchases. This place is ok for a simple cable. Guess you can't screw that up.  
 
Other reviews: http://www.evga.com/forums/tm.asp?m=563327&mpage=1&key=&#563327

This review was modified by its author, Delirious., on 9/24/08 3:48 PM.