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Store Rating and Reviews RockAuto.com

Homepage: http://www.rockauto.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.20 / 10
Six-Month Reviews: 138
Lifetime Reviews: 1259

   


Lifetime Rating: 9.13 / 10
All Stores Avg.: 7.80
8.22 Pricing of Products and Services
9.06 Likelihood of Future Purchases
8.46 Shipping and Packaging
8.55 Customer Service
7.58 Return or Replacement
Show Reviews Read all 1,259 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
6680 Odana Road  
Madison, WI 53719
customer support email:
service@rockauto.com
phone:
608-661-1376
customer support:
866-762-5288
business hours (est):
7am to 6pm Monday - Friday  
8am to 3pm Saturday  
(Central Time)  

FAX: 608-661-1377


RockAuto.com Advertisement
 RockAuto.com Customer Reviews
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Very Satisfied
Reviewer: serrickson (1)
Click Here to See the Profile for serrickson

9/2/08 9:14 AM
RockAuto.com is the FIRST place I go to for auto parts. This is because they carry a wide selection at very reasonable prices. Furthermore, the support/service staff (via telephone) are EXTREMELY helpful. I had to change an order over the phone and it was so simple. Then I ordered a part that was out of stock--and RockAuto CALLED ME about 10 minutes after I placed the order online!!! That's outstanding service! My wife and I were SHOCKED that the followup was so quick. Also, parts get here REALLY fast which makes me very happy.  
 
Overall, I've done (and still do) business with NAPA, AutoZone, and Advance; BUT only when I absolutely HAVE TO!!! This is because the service at RockAuto is THAT MUCH BETTER. I've been a RockAuto.com customer for several years and am so happy that I recommend the site to everybody I know.  
 
Again, fast delivery, excellent service, and the BEST prices. Thank you RockAuto for doing such a great job.  
 
Steve Errickson  
Beavercreek, Ohio

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Very Satisfied
Reviewer: friz (1)
Click Here to See the Profile for friz

9/1/08 10:55 AM
I love to look for prices on auto parts or any other parts on the internet. I check prices at local stores as well as prices at internet dealers. It is extremely hard to find prices that beat Rock Auto. Even with shipping the prices beat local stores. The parts only take a couple of days to arrive. They ship them right away. Easy to look up parts. Great prices. Fast delivery. Hard to beat.

Very Satisfied
Reviewer: edhollow (1)
Click Here to See the Profile for edhollow

8/30/08 12:34 PM
I cannot compliment Rockauto enuff! Started as customer in 2007; for Monroe ceramic brake pads 4 my dawter. Excellent quality and performance, plus a $20.00 rebate! What's not to like? Since that time,i hav ordered other parts @ considerable savings. Cus- tomer service has been nothing less then excellent, w/regards 2 attitude,attentiveness,polite,"on-point",accuracy, & efficiency. PACKAGE IT,SELL IT, E-MAIL IT,TEXT a VIRUS, to everyone! We need more of "this", in every industry,home,individual!! Just kidding about the "virus"; but, you know what i mean? Thanks, again! Keep up the good work.  
 
"1" Happy customer,  
 
Ed Garcia  
Queen Creek, AZ

Very Satisfied
Reviewer: krhellyer (1)
Click Here to See the Profile for krhellyer

8/29/08 9:43 AM
These guys beat the prices of every junk yard across the nation that I checked, except for one, which they tied the price. The best part is that I got a brand new part and it blew away the competition. The part works great!

Very Satisfied
Reviewer: hvfrrider (1)
Click Here to See the Profile for hvfrrider

8/28/08 11:10 PM
The best auto parts catalog on the web. Intuitive, loads of information on each part, great selection of manufacturers. Prices are great and shipped same day.

Very Satisfied
Reviewer: cooperman (1)
Click Here to See the Profile for cooperman

8/28/08 6:32 PM
Fantastic service, product and price! I ordered a one-piece muffler on Friday afternoon and got it Monday morning! I couldn't believe it and I didn't pay extra for shipping. These guys are excellent! When I need more parts, I'm definitely coming back to RockAuto.

Very Satisfied
Reviewer: tonybudz (1)
Click Here to See the Profile for tonybudz

8/26/08 3:41 PM
I was quite pleased with the refurbished injectors I ordered, especially the price, the shop is in stalling them and apparently they have a 15k warranty on them so if I get 10k out of them I'll be a happy clam.

Very Satisfied
Reviewer: tom1975 (1)
Click Here to See the Profile for tom1975

8/26/08 10:43 AM
Parts arrived within three days, and were cheaper than I could obtain locally. Parts were of good quality.

Very Satisfied
Reviewer: NYFordguy (1)
Click Here to See the Profile for NYFordguy

8/24/08 2:20 AM
I ordered 2 CV joint shafts for my F150 pickup, one shaft that came was unacceptable in quality and Rockauto sent me a replacement at no cost in 2 days! Awesome top notch customer service 10 stars awarded to everyone at Rockauto!!!!  
 
Sincerely,  
 
Dustin W. Truesdell  
proud customer of Rockauto.com

Very Satisfied
Reviewer: cashakoor (1)
Click Here to See the Profile for cashakoor

8/23/08 5:42 PM
Very easy to order...very quick and smooth delivery without any hitches or delays...as usual I am satisfied with RockAuto service. You guys Rock!

Very Satisfied
Reviewer: henryh1 (1)
Click Here to See the Profile for henryh1

8/22/08 4:34 PM
You talk about Great Service!!! I received my order the next day, and another order the day after that.  
I also e mailed them a question about an auto part,  
and they got back to me with an answer in a short time. I just placed another order today with them.  
I'm really satisfied with there service. There prices on parts are the lowest I've seen, and these are quality parts. I'm sure glad I found your website. Your my parts dealer from now on!!!

Very Satisfied
Reviewer: drnad (1)
Click Here to See the Profile for drnad

8/22/08 3:06 PM
Excellent company to do business with. I had bought a part that didn't fit a couple days before I suffered a severe wrist fracture. Due to my injury I was unable to do anything with the part for a month and a half. When I found the part didn't fit the particular vehicle I had, It was past the 30 day return period. I emailed them and explained the situation and they returned the part no questions asked. They even phoned to let me know when the refund had gone through. I am very happy with this company and hope to to much business with them in the future. Excellent service and excellent prices.

Very Satisfied
Reviewer: 3437.dodger (1)
Click Here to See the Profile for 3437.dodger

8/22/08 12:28 PM
Great service, easy payment, ship was high but then the delivery speed was excellent a slower and cheaper alternative may be available but this would compromise the account payment which was confusing at first, due to my payment by credit card, but payment upon signature was ideal. All round a really good experience for very good quality items. Cheers

Reviewer: argyliz (1)
Click Here to See the Profile for argyliz

8/22/08 12:26 PM
Outstanding service - Delivered ahead of promised date at a price 35% better than nearest competitor.  
Have recommended to several friends.

Very Satisfied
Reviewer: FF Fan (1)
Click Here to See the Profile for FF Fan

8/21/08 5:48 PM
What can I say? Cheapest parts found anywhere, 3 days from order placement to arriving at my door, RockAuto is the first place I look for my automotive needs, which, since I own 4 vehicles, can be quite often.  
 
All is not perfection, however, there have been occasions when I cannot find a particular part I need. But, how could I ask for more on the parts they have? I could not. I very sincerely hope they are around for many years to come, as I've nearly stopped shopping all the local parts stores, as RockAuto is almost always cheaper than the stores, even when you include shipping!  
 
If you work on your own vehicles, RockAuto is an absolute *must*!

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