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Store Rating and Reviews RockAuto.com

Homepage: http://www.rockauto.com Shop Now at RockAuto.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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ResellerRatings Elite Member
  
Six-Month Rating: 9.41 / 10
Six-Month Reviews: 160
Lifetime Reviews: 1691
   
Lifetime Rating: 9.18 / 10 All Stores Avg.: 8.12
8.16 Pricing of Products and Services
9.16 Likelihood of Future Purchases
8.68 Shipping and Packaging
8.82 Customer Service
8.56 Return or Replacement
Show Reviews Read all 1,691 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
6680 Odana Road  
Madison, WI
customer support email:
service@rockauto.com
phone:
608-661-1376
customer support:
866-762-5288
business hours (est):
7am to 9pm Monday - Friday  
8am to 4pm Saturday & Sunday  
(Central Time)  

FAX: 608-836-5694


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 RockAuto.com Customer Reviews - Page 4
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Very Satisfied
Reviewer: Fargusa
Click Here to See the Profile for Fargusa

10/15/09 1:17 AM
Best, best, best! I permanently buy from ROCKAUTO, I never have a better deals yet! I am going to co-operate with ROCKAUTO all life :) Thanks for all!

Very Satisfied
Reviewer: nathanhunt
Click Here to See the Profile for nathanhunt

10/13/09 10:46 PM
Great prices and super fast shipping. I will defiantly do business again.

Very Satisfied
Reviewer: joelm
Click Here to See the Profile for joelm

10/12/09 8:36 PM
Been using RockAuto for quite a while now. Great company: fast shipping, excellent prices and top notch customer service. A rare combination in modern times. Don't hesitate to purchase from this vendor!

Very Satisfied
Reviewer: Daddy Rabbit
Click Here to See the Profile for Daddy Rabbit

10/11/09 9:39 PM
I ordered 11 items from Rock Auto on the 4th of October and recieved them all by the 9th. A hint to everyone if shipping seems a little high try ordering the same item from a different mfg. I paid $3 more for 2 headlight assemblies and saved $120 overall in shipping.

Very Satisfied
Reviewer: bdvance1
Click Here to See the Profile for bdvance1

10/6/09 11:28 PM
Absolutely perfect...  
I oredered a bumper bracket for my daughter's Nissan Altima on October 02,2009 (a friday). It arrived on October 06,2009 (approx. 2:00pm) when I was IN THE DRIVEWAY WORKING ON THE CAR! I was just about to quit for the day and up drives the FedEx guy. It couldn't have worked-out better. Not only was it the correct part, but in only a few days AND cheaper than anywhere else I could find the part. Keep up the good work Rock Auto...and Thanks.

Very Satisfied
Reviewer: elementixx
Click Here to See the Profile for elementixx

10/6/09 12:21 PM
RockAuto is an "A" list merchant:  
1. Greater selection than anyone  
2. Best prices  
3. Easy to navigate site and find what you need  
4. Different quality/price options for the same part (probably what I like best about RockAuto)  
5. Quick shipping, fair rates  
6. In the unlikely event of a problem, they make it easy to return or exchange an item  
 
I've ordered from them many times, and look forward to doing more business with them in the future.

Very Satisfied
Reviewer: jimarsen
Click Here to See the Profile for jimarsen

10/6/09 9:48 AM
Items are a great value and are shipped incredibly fast. I have ordered several times and have been more than pleased each time. Rockauto is my first stop for automotive parts.

Very Satisfied
Reviewer: raybeck35
Click Here to See the Profile for raybeck35

10/6/09 2:50 AM
Your service was excellent, My order was shipped the same day, Sept 16th. unfortunely the shipper you provided was terrible,as of oct. 7th,2009 i still have not received my order.i think it was shipped UPS.

Very Satisfied
Reviewer: toms1955
Click Here to See the Profile for toms1955

10/3/09 6:22 AM
Rock Auto has great prices, brand name items, quick shipping. Customer service has been outstanding. This is one of the best online companies I've ever dealt with. Great job!

Very Satisfied
Reviewer: somebolly
Click Here to See the Profile for somebolly

10/1/09 10:44 PM
shipping an order worked great with no problems the product like there blower fans seems to 10 times tougher than an original fan. sincerely your fellow Canadian....

Very Satisfied
Reviewer: VALUEVALUE
Click Here to See the Profile for VALUEVALUE

10/1/09 9:25 AM
QUICK RESPONSE AND SHIPPING OF THE PART

Very Satisfied
Reviewer: bwca44
User Rating: 
Click Here to See the Profile for bwca44

9/30/09 7:48 PM
What a great place to shop. I searched the net for two wks looking for the lowest price for Monroe quick struts. Rock auto was the lowest at $145 w/$10  
shipping.My local garage and other auto stores(Napa,Autozone,Checker)all wanted $180++special order pricing.This is a one-stop-shop  
for the best price and 3 day ship from NY to MN.I won't shop anywhere else in the future. This company is the best auto store I have ever shopped. Give it a try you will not be sorry.

Very Satisfied
Reviewer: jornn
Click Here to See the Profile for jornn

9/30/09 3:13 PM
Parts for american cars are very expensive in Scandinavia. I live in Norway and have several times bought parts to my Jeep Cherokee from RockAuto.com. I very seldom buy any place else. Even including freight, I often save more than 50% compared to buying from a local dealer. Always correct parts, always in first-rate state and delivered to my door in only 5 days. I have even experienced delivery in four days from US to Norway - beat that! Using FedEx as a logistics partner is obviously a good choise.

Reviewer: 2002kiwi
Click Here to See the Profile for 2002kiwi

9/28/09 10:42 AM
I needed some brake pads for my car. My brother & dad told me about the great prices at Rock Auto. Pricing was below the local national stores even when freight is added in. Great company to work with. The online ordering was about as easy as it gets. I placed the order Sunday, it shipped on Monday, & I had it on Tuesday. The prices were fantastic & the website even told me which brake pads had rebates on them. I did have to call the phone center for a question. No problems with that as well. I will be ordring from Rock Auto in the future!!!!

Very Satisfied
Reviewer: rees6925
Click Here to See the Profile for rees6925

9/27/09 10:56 AM
Your web site was very easy to use and I receive my order quitly and on time.

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