This was my first order from Rockauto.com and I'll say I was very impressed. Excellent price for the headlight assemblies for my car, way way below anything else I've seen for a full set. They arrived in four days as well which made me very happy. Only down side to them was the bracket on the new assemblies being a bit flimsy, but I solved that by using the original bracket from the old lights. I'll certainly use their site again.
I am very pleased with Rock Auto and how prompt my orders get shipped right to my house. Most recently my fuel pump went out in my 1996 Chevy pickup. Luckily the truck was at home. I contemplated having the dealership repair it and called for a price. They wanted a minimum of $350 just for the labor. I decided to remove the tank myself and found it to be rusty beyond use. I looked on Rock Auto and was surprised to see I could purchase the pump, tank, and all, together along with new straps for around $250. Considering I would have had the truck towed to the dealership and would have spent a fortune on factory parts, I figure I saved around $1000.00 for a 3 hour job. Not bad if a person just works safely and follows all instructions. I now always look at Rock Auto before I look anywhere else.
This review was modified by its author, Doogey, on
10/20/09 3:01 PM.
I received the wheel cover as ordered, but one of the clips was broken when it arrived.
Reseller Reply
Posted
by
10/20/09 9:35 AM
We're sorry that the customer received a damaged wheel cover. Whenever a part arrives damaged or defective, we can replace it or give a full refund. We encourage this customer to contact us directly to arrange a return.
Great, reliable store. I love the variety and choice for parts. The prices are excellent. Great service, too. I notified them of a mistake (a part didn't quite match for my model car) and they promptly fixed their online catalog. They care about accuracy! That's a rarity today. The only downside is that shipping can quickly add up, especially if different parts in an order are shipping from different warehouses.
Rock Auto's usual great service brought the items I ordered to me on time and as advertised. I was able to complete the work I had planned before the winter weather sets in. Thanks Rock Auto!
I have placed several orders for each of my vehicles with RockAuto. Parts are shipped correct, well packed and on time! The parts are name brands and of good quality.
The price is less than the retail stores even with shipping.....! RockAuto stocks parts that the other stores just don't have. How can you go wrong!
I ordered parts for my 1994 Ford explorer, using ROCKAUTO, which a few co-workers sugested. out of a total of 3 orders, there was 1 problem with it, and upon calling and informing them of my problem, they sent out another item 100% free of charge. The reason for ordering through rockauto in the first place is the cost difference between what is here in edmonton alberta, and whats availble. 1 part here is almost the same price as 4 parts there. The reason for doing this, is because they took care of all shipping and cutoms fees.. everything. I plan on order all my parts through this ite whenever I need more, and have informed my friends of the deals availbe by using this site.
I would and do recommend Rock Auto Parts to anyone looking for Automotive Parts online. they have the best prices on top of the line parts and allways have what is needed from the oldest to the latest models. Good job you all keep up the good work
This is an excellent online retailer. They provide very high quality auto parts for great prices. They also have hard to find parts for those of us who still have the old clunker truck or that classic hot rod. the online catalog is very easy to use and customer service is excellent. It doesn't get better than this. You won't be disappointed.
I have ordered twice now from RockAuto. The first was a starter motor for my daughter's Volkswagen. More recently I ordered struts and mounts for my Subaru. The struts were delivered separately since they were a wholesaler closeout, and a great buy! Each order was accurate and promptly delivered. I've done a lot of comparisons with other online auto parts retailers, and RockAuto is consistently the most economical.
This review was modified by its author, joshbeamen, on
10/19/09 5:07 PM.
Bought a whole exhaust system for my son’s Isuzu Oasis (Honda Odyssey) in June 2009. Used the ROCKAUTO.com drop down menus and filled my shopping cart with everything I needed from the front pipe back. There were two choices for the catalytic converter and I choose the Walker 16111.
Received the shipment in a timely fashion and went ahead and installed on a Saturday afternoon. I had a little trouble when installing the catalytic converter, I had to loosen the spring bolts connecting the front pipe to the cat. in order to connect the rear cat. bolts. I thought this was a usI was able to install everything and it all seemed fine. About 2-3 weeks after the installation I brought the car for an inspection sticker and was rejected. The reason was an exhaust leak. It was pointed out that the pipe to the rear of the catalytic converter had carbon around the gasket. It was further determined that the catalytic converter seemed too short??
I called ROCKAUTO customer service and got a rep. that said he would look into why this catalytic converter did not fit. I got an e-mail telling me to call the customer service line pertaining to this problem. For the next three calls I got what sounded like young kids and they just kept telling me to call back and talk to Chris…every time I asked for Chris he was not there and no one else could help me. Finally I got someone that said he would look at the notes and try to help.
The answer I got was disappointing. I was told to measure the catalytic converter and call back. I went further than that and took pictures of a tape measure showing the length of the catalytic converter. I also took pictures of the stress that was occurring on the rubber hangers. I e-mailed all this to CUSTOMER SERVICE and after a few more phone calls got Chris to e-mail me back. He agreed that the catalytic converter looked too short and would look into why?? I again had to call back a few more times and finally got another CHRIS who said he would look at the notes. CHRIS came back on the phone and said you got the wrong part because you went with the Walker 16111, if you had gone with the BOZEL which was on the same drop down menu you would have gotten the 17.5” catalytic converter and that would have fit??? He said your 1998 must have been built in 1997 ( Genius ) and the walker part was for a 1998 Oasis…interesting because my VIN and registration prove that this Oasis is in fact a 1998. The answer I got was this happens all the time where a car manufacturer uses 1997 parts. Ok I said but you advertised this part to fit my car and it did not fit…also you had the right part advertised right next to this part both stating that they fit a 1998 Oasis when in fact they do not!
After it was determined that ROCKAUTO SENT ME THE WRONG PART I offered to pay for the right part and send back the wrong part after removal for a refund. I also asked that they fix the website so the next person doesn’t get misled like I did.
ROCKAUTO CUSTOMER SERVICE RESPONSE…There is nothing we can do, we will not take back a part that is used. Of course I would not send back a used part if it were represented correctly on you website…but it wasn’t. The CUSTOMER SERVICE REP. was smug in his insistence. I asked to talk to the manager and he said, “I AM THE MANAGER AND YOU WILL NOT GET ANYONE TO CHANGE THIS DECISION!! I responded, there had to be someone above you there that I can talk to. “THERE IS NO ONE HERE ABOVE ME HE INSISTED“.
I wrote a complaint letter and sent it both through e-mail and snail mail because the only e-mail is customer service@rockauto.com I wasn’t sure the letter would get through. Anyway I did get a response from anther “manager” telling me I was “out of luck” and “this happens quite often”. I told him you win, you got one over on me but I can respond BY LETTING OTHER PEOPLE KNOW THAT ROCKAUTO DOES NOT STAND BEHIND THEIR PRODUCTS OR THERE CLAIM TO CUSTOMER SERVICE…
Mike M.
This review was modified by its author, mmjmz, on
10/15/09 6:42 PM.
Reseller Reply
Posted
by
10/16/09 4:31 PM
Unfortunately we found out about the problem with the catalytic converter after it has been installed and used for months. When the customer called us about the problem, we investigated it with the manufacturer, and found that the dimensions of the part that he received matched those of the part he ordered. We confirmed that we sent him the part he ordered, and that it is the what the manufacturer lists for his application. We also found out that there there was a change of in the size of the part between 1997 and 1998, and although his vehicle is a 1998 model year, his had the earlier design.
Had we found out about this before the was installed and used, we could have accepted a return for a refund and helped him place an order for the correct part. We caution customers to inspect the parts they receive before they install them, and to contact us to arrange a return if the part isn't what they need. But after a part has been installed and used, we can and only offer to replace it under the manufacturer's warranty if it fails - not take it back for a refund because problems with the fit. We're sorry that this happened to him and that he is disappointed.
