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Store Rating and Reviews RockAuto.com

Homepage: http://www.rockauto.com Shop Now at RockAuto.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Six-Month Rating: 9.39 / 10
Six-Month Reviews: 160
Lifetime Reviews: 1679
   
Lifetime Rating: 9.18 / 10 All Stores Avg.: 8.15
8.16 Pricing of Products and Services
9.21 Likelihood of Future Purchases
8.63 Shipping and Packaging
8.84 Customer Service
8.39 Return or Replacement
Show Reviews Read all 1,679 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
6680 Odana Road  
Madison, WI
customer support email:
service@rockauto.com
phone:
608-661-1376
customer support:
866-762-5288
business hours (est):
7am to 9pm Monday - Friday  
8am to 4pm Saturday & Sunday  
(Central Time)  

FAX: 608-836-5694


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 RockAuto.com Customer Reviews - Page 106
Page 106 of 114sort reviews by:
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Reviews 1576 - 1590 of 1705
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Very Satisfied
Reviewer: WCDAVIS
Click Here to See the Profile for WCDAVIS

2/28/04 2:44 PM
very smooth transaction,quick delevery,good product

This review was modified by its author, WCDAVIS, on 3/9/04 5:44 PM.

Neither Satisfied Nor Dissatisfied
Reviewer: nakamuramk2004
Click Here to See the Profile for nakamuramk2004

2/27/04 4:01 PM
Overall experience was satisfactory. One major glitch: Two items were shipped in manufacturers carton only, and the boxes were badly damaged. Items were only scratched, but were close to falling out. Notified company of this, and received an apology.

This review was modified by its author, nakamuramk2004, on 2/27/04 4:03 PM.

Somewhat Satisfied
Reviewer: mick51
Click Here to See the Profile for mick51

2/23/04 6:06 PM
All arrived in just a few days, in good condition, although, one installation Nuts (5/16") was missing. Other than that everything ordered fit correctly, and working fine.

Reseller Reply    
Posted by
2/26/04 2:20 PM
We have replied to this customer in regards to getting him the missing nut or reimbursing him for a replacement he may have purchased.

RockAuto.com
Rockauto

Very Satisfied
Reviewer: bozaeta
User Rating: 
Click Here to See the Profile for bozaeta

2/22/04 12:51 PM
I have recieved my order in record time,and is very pleased with the service and ease of purchasing, while ensuring security over the internet, I believe most people can learn from you guys how to serve international customers without putting them thru a lot of hassle.  
Keep uo the good work. I give you a 100 for eficiency and speed.  
 
Berard Ozaeta

Very Satisfied
Reviewer: tonecat
Click Here to See the Profile for tonecat

2/20/04 10:45 PM
Very pleased - a Pro place to do business with.  
I look forward to future purchases !

Very Satisfied
Reviewer: nykeem007
Click Here to See the Profile for nykeem007

2/20/04 6:19 PM
RockAuto my shipment went well and I appreciate doing business with you guys and as always have a great day.

This review was modified by its author, nykeem007, on 3/1/04 9:21 PM.

Very Satisfied
Reviewer: Gardphilip
Click Here to See the Profile for Gardphilip

2/16/04 9:42 PM
Fast accurate service with a prompt delivery of my order. Web site is very good and very informative. I will be returning to it frequently.

This review was modified by its author, Gardphilip, on 2/27/04 5:33 PM.

Somewhat Satisfied
Reviewer: paulfoole
Click Here to See the Profile for paulfoole

2/16/04 10:55 AM
Just as expected, it all went allright.  
I wasn't at home, things given to neighbour Okay

Very Satisfied
Reviewer: johnduncan10
Click Here to See the Profile for johnduncan10

2/15/04 11:30 AM
I was impressed with receiving this part on a Saturday via FedEx!  
 
Pricing was great.

Somewhat Satisfied
Reviewer: edwardtassev
Click Here to See the Profile for edwardtassev

2/14/04 5:34 PM
I received two parcels sumultaneously and my order was fulfilled. Everything was in good order. I beleive the quality is excellent.  
Thank you

Very Satisfied
Reviewer: dana10
Click Here to See the Profile for dana10

2/12/04 8:47 PM
I do most of my repair work on my cars and finding this site and their prices was great, but it took some time and sifting through ohter online retailers to finally find them.  
I am very cautious about buying things online....  
I took a chance with rockAuto and I am very pleased. Rock Auto is the best auto parts retailer online I have dealt with. They are the only place that had the OEM parts I wanted and at a price that was half of what the dealer was charging. The delivery came before the weekend and at a reasonable price. I will definitiely shop here again and recommend others to visit this site as well. Keep up the quality of service Rock Auto. Thanks  
Dan  
Florida

Very Satisfied
Reviewer: JerNeisler
Click Here to See the Profile for JerNeisler

2/9/04 12:03 PM
Service and product was great. Fast delivery and product met all my requirements.

This review was modified by its author, JerNeisler, on 2/20/04 5:26 AM.

Very Satisfied
Reviewer: angel92fire
Click Here to See the Profile for angel92fire

2/9/04 9:24 AM
I am quite satisfied with my purchase,and I'll recommend rock auto to others for hard to find auto parts.  
thank you.

This review was modified by its author, angel92fire, on 2/19/04 10:18 AM.

DON'T KNOW
Reviewer: harley74
Click Here to See the Profile for harley74

2/8/04 8:01 PM
Iam very pleased w/ the way Rock Auto handled my order. Delivered right to my front door and within the time frame that they guaranteed. I will in the future check w/ Rock Auto to see if they stock the parts I need.  
I didn't notice on parts list, and was wondering if you have a transmission motor mount for the same vehicle. Again, thank you Rock Auto for being so timely w/ my order. The motor mounts have not as yet been installed, so it will be difficult to answer the questionaire.

This review was modified by its author, harley74, on 2/8/04 8:03 PM.

Somewhat Satisfied
Reviewer: imaho
Click Here to See the Profile for imaho

2/6/04 6:05 PM
item received promptly and accurately. no need for any additional contact!

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