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Store Rating and Reviews RockAuto.com

Homepage: http://www.rockauto.com Shop Now at RockAuto.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.41 / 10
Six-Month Reviews: 164
Lifetime Reviews: 1678

   


Lifetime Rating: 9.18 / 10
All Stores Avg.: 8.15
8.17 Pricing of Products and Services
9.23 Likelihood of Future Purchases
8.63 Shipping and Packaging
8.84 Customer Service
8.42 Return or Replacement
Show Reviews Read all 1,678 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
6680 Odana Road  
Madison, WI
customer support email:
service@rockauto.com
phone:
608-661-1376
customer support:
866-762-5288
business hours (est):
7am to 9pm Monday - Friday  
8am to 4pm Saturday & Sunday  
(Central Time)  

FAX: 608-836-5694


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 RockAuto.com Customer Reviews
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Reviews 1 - 15 of 1674
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Very Satisfied
Reviewer: Bippo
Click Here to See the Profile for Bippo

11/4/09 6:25 PM
Generally buying parts through Rock Auto is great. Their service is good, their prices are good and if they have wholesaler closeout on a part, the price is great. I will continue to use them in the future, probably often. A negative is that in some cases - not always, but too frequent it seems to me - shipping is charged twice when buying two of the same part. The parts can be lightweight, like brake hoses (< 2 lbs), so weight does not trigger it. I have ordered two heavy parts, like calipers (12 lbs) and the shipping is half of what it is for two of the same part number on brake hoses. I have not been satisfied with the explanations I have received for this. Someone in the chain is charging shipping on the second part when there isn't any.

Very Satisfied
Reviewer: Fubar13
Click Here to See the Profile for Fubar13

11/3/09 8:50 PM
Great service, great selection. Love that it shows how many different points the order was coming from and allowed me to change my choices to get everything from one location and save on the shipping. Great site!

Very Satisfied
Reviewer: bryank9302
Click Here to See the Profile for bryank9302

11/3/09 11:40 AM
Rockauto always has the best prices on the net for car parts. Their shipping is very quick too. I ordered a part on 9/19 hoping that I would have it before the weekend and I got it on 9/21 (Friday). Very happy with this company.

Very Satisfied
Reviewer: leganza
Click Here to See the Profile for leganza

11/3/09 9:54 AM
This is one of my favorite stores. excellent.

Very Satisfied
Reviewer: donutvac
Click Here to See the Profile for donutvac

10/29/09 6:36 AM
Rock Auto's web site is easy to navigate and I especially like being offered multiple choices with regard to brand and grade for each specific part. I don't like to buy from unknown parts manufacturers whose quality is unknown or poor so Rock Auto's selection of quality brand parts that I'm familiar with is awesome. Even with the shipping charges, their pricing beat my local sources by a substantial margin. All items in my order were exactly as expected and arrived in good condition. This was my first experience with Rock Auto and I will put them at the top of my list for all my future parts needs.

Very Satisfied
Reviewer: gsutoph
Click Here to See the Profile for gsutoph

10/28/09 3:19 PM
Order went smoothly, pricing was great and the core return was easy. Definitely will do business with them again.

Very Satisfied
Reviewer: MAGILLA
Click Here to See the Profile for MAGILLA

10/28/09 1:24 PM
BEST PRICES FOUND AFTER LOTS OF RESEARCH AND CORDIAL RESPONSIVE CUSTOMER SERVICE. WHO COULD ASK FOR MORE?

Very Satisfied
Reviewer: Sethnicity
Click Here to See the Profile for Sethnicity

10/28/09 10:38 AM
This is the Car Owners best keep secret! If your buy standard car parts for your car anywhere else your doing your self and injustice! The prices are great, the delivery is Quick and secure, and the parts are always to spec! Simpily the best OEM part dealer online!

Very Satisfied
Reviewer: bob29th
Click Here to See the Profile for bob29th

10/27/09 6:37 PM
have been using rock auto for several months now and made numerous purchases never had any problems and the prices are outstanding would recommend them to anyone needing a good place to get parts from

Very Satisfied
Reviewer: cchoran
Click Here to See the Profile for cchoran

10/27/09 1:33 PM
I love Rockauto.com-anytime I have ordered parts they always sent the correct item and ship it very quick. They send emails to let you know what is going on and their prices are better than any dealership out there--guaranteed.  
They are awesome!

Very Satisfied
Reviewer: jagemak
Click Here to See the Profile for jagemak

10/27/09 5:04 AM
I can't find the invoice but on both of my purchases, parts were at my door in 2 days , packaged well and the RIGHT parts. I will be using them again soon.

Very Satisfied
Reviewer: vette73
Click Here to See the Profile for vette73

10/25/09 4:11 PM
RockAuto is by far the most efficient and user friendly web site I have ever used. I have restored a number of classic automobiles requiring a lot of hard to find auto parts and have used a multitude of parts suppliers, none of which come close to RockAuto. Their prices were so much lower than their competitors that I personnaly called the customer service rep to verify that the low prices were correct. I received a quality delivery in just 3 business days. I will continue to use and recommend the RockAuto Parts web site. . . R. Walker

Very Satisfied
Reviewer: pk386
Click Here to See the Profile for pk386

10/24/09 3:59 PM
A++++ Received parts 4 working days after order. Parts were exactly as described. Great prices and one of the best search engines for OEM automotive parts. Have placed other orders in the past and will place orders in the future.  
 
This is a great company with a focus, an easy place to shop for OEM parts at an awesome price.  
Thanks  
Morgan Thompson

Very Satisfied
Reviewer: glock30
Click Here to See the Profile for glock30

10/23/09 1:25 PM
Rock Auto has always provided me with great service. I received my complete order with in good time. I have done other deals with them in the past, and have been happy each time. Once I received a mis-boxed product, and it was exchanged promptly with little effort. Thanks Rock Auto.

Very Satisfied
Reviewer: floresm
Click Here to See the Profile for floresm

10/23/09 6:57 AM
great service,price and fast delivery.

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