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Store Rating and Reviews RockAuto.com

Homepage: http://www.rockauto.com Shop Now at RockAuto.com

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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.21 / 10
Write a Review
Six-Month Reviews: 149
Lifetime Reviews: 1775

   


Lifetime Rating: 9.17 / 10
All Stores Avg.: 7.91
8.38 Pricing of Products and Services
9.05 Likelihood of Future Purchases
8.65 Shipping and Packaging
8.67 Customer Service
8.31 Return or Replacement
Show Reviews Read all 1,775 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
6680 Odana Road  
Madison, WI
customer support email:
service@rockauto.com
phone:
608-661-1376
customer support:
866-762-5288
business hours (est):
7am to 9pm Monday - Friday  
8am to 4pm Saturday & Sunday  
(Central Time)  

FAX: 608-836-5694


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 RockAuto.com Customer Reviews
Page 1 of 121sort reviews by:
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Reviews 1 - 15 of 1803
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Very Satisfied
Reviewer: paosb
Click Here to See the Profile for paosb

3/15/10 5:44 AM
Order shipped same day. Parts arrived quickly. Great doing business with a quality company. Will be ordering more parts from Rock Auto in the future. I tell all my friends and co-workers about Rock Auto.

Dissatisfied
Reviewer: cthomerson
Click Here to See the Profile for cthomerson

3/14/10 12:33 PM
First, I was shocked and disappointed to see how it was shipped. The part arrived without any packaging; all shipping labels, packing lists etc were affixed directly to the converter. I had to spend 30 minutes cleaning the labels off the product. Next, the plug sent with the converter to fill the unused oxygen sensor port did not fit as there were burrs on the top threads of the port, and the weld was over done so the plug would not fit flush. Luckily, I was at a friend’s shop that had the tools to fix these problems.  
 
The item did fit as advertised.

Reseller Reply    
Posted by
3/16/10 11:14 AM
We are sorry that our customer was disappointed with how we packaged the catalytic converter that he ordered. Although some large exhaust parts are difficult to box, we are constantly working with our shipping locations to improve the quality of our packaging. We also apologize for the quality problems that caused him to have to repair the threads. If he had contacted us about the problem, we would have been able to provide a replacement part, as we do with any part that is received with damage or defects. But we are glad that he was able to repair the threading and use the part.

RockAuto.com
Rockauto

Very Satisfied
Reviewer: foolio2
(read my 3 reviews)
Click Here to See the Profile for foolio2

3/12/10 10:02 AM
First time I used RockAuto. It was recommended to me by a friend. Was a pretty good experience. I have no complaints. Good price for what I was ordering after comparison shopping other sites.

Very Satisfied
Reviewer: jerome3002
Click Here to See the Profile for jerome3002

3/11/10 4:12 AM
Goods reached me 2 days earlier than expected & this delivery was fast. From order to receiving it the duration took 84 hrs (from USA to UAE).  
 
This is amazing.  
 
Keep Up the good service.Three cheers to ROCKAUTO.  
 
Regards,  
 
 
Jerome

Very Satisfied
Reviewer: kejam
Click Here to See the Profile for kejam

3/9/10 1:54 PM
I live in New Zealand and was quoted US$420 for an ABS sensor for my Isuzu, and the part was backorder ex Japan. I searched the internet for days looking for an alternative, and found a number of online Parts suppliers based mostly in the US. Nearly all that I found would not ship outside the US, and one that didn't say so on their website sent me a gruff e-mail telling me so, when I tried to place an order.  
 
I eventually found one that shipped internationally, but via a freight forwarding company. I was so relieved, but when I tried to use this forwarding company they rejected my credit card, which very much surprised me as my card is thousands of $'s in credit.  
 
This had gone on for about a week, when after doing more web searching, wading through numerous suppliers who seemed to be all owned by the same people, (slight difference in the web page only)unwilling to assist anyone except those in the US....this is a World-Wide-Web they are advertising on, but are being discriminatory.  
 
Eventually I stumbled upon RockAuto.com, and boy am I so glad I did. I have nothing but praise for these guys, and my truck is very happy too, and all ready to pass an upcoming warrant of fitness. The price was competitive, all up it was US$130 freight and customs inclusive. Those other dudes need to take a lesson from RockAuto.com on how to run a real online business. I look forward to doing business with RockAuto.com again, they are real professionals!  
 
Kevin Murta  
Product Support Engineer

Very Satisfied
Reviewer: 20011000
Click Here to See the Profile for 20011000

3/9/10 11:24 AM
great service great help great product

Very Satisfied
Reviewer: mogoshien
Click Here to See the Profile for mogoshien

3/8/10 11:12 PM
omg! this seller really rocks! been all over town looking for blower switch for '93 toyota 4x4. nobody had it & 1 place offered to order it. several weeks later, still no part so i found it at rockauto.com. ordered on thursday around lunch and had it by saturday! their site said part was in outlying warehouse so shipping would be delayed 1 day but it couldnt have been since it came so quickly! it was exact part i ordered & in perfect shape! thanks rockauto.com!

Very Satisfied
Reviewer: gofanu
Click Here to See the Profile for gofanu

3/8/10 10:53 AM
This is about my fifth order from Rock. Great selection, good price, best and most honest shipping around, and FAST FAST. I really like the shipping location feature that lets me change things around so that complicated orders ship in the most efficient manner.  
Other sellers take note - I will not buy from those who rip on shipping, even if the total cost is lowest! Rock usually is lowest on both price and shipping.  
 
Thank you Rock Auto!  
FRM.

Very Satisfied
Reviewer: USA Oil 1
Click Here to See the Profile for USA Oil 1

3/6/10 9:10 PM
Awesome selection and super fast shipping!

Very Satisfied
Reviewer: stevoh74
Click Here to See the Profile for stevoh74

3/3/10 8:53 PM
A great deal and fast delivery

Very Satisfied
Reviewer: GoldiAZ
Click Here to See the Profile for GoldiAZ

3/3/10 11:12 AM
Hello,  
 
I am writing this to express my extreme satisfaction with your company's products and service. Not only was the 800 number I called (to clarify my pending order) answered quickly, but the gentleman I spoke to assured me that the parts I am ordering come as a PAIR, not a single unit as with most other places I shopped.  
 
In addition, the order arrived promptly, and, as promised over the phone, I received (2) of the circuit boards for the taillights. By selling (2) of these in one package, you essentially saved me 50% over everybody else.  
 
 
The dealer wanted $ 29.00 PER, EBay / Craig's List all were between $21 and $40 PER. Thank you for providing affordable parts and great customer service!  
 
MG

Somewhat Satisfied
Reviewer: frdfair
Click Here to See the Profile for frdfair

3/2/10 11:20 AM
I wanted to give your company a try for quite some time. I ordered to Fram Oil Filters, they arroved promply in a few days with a charge of about $26.00 with $6.50 for shipping.I live about a mile from your warehouse at 601 Vickers St. in Tonawanda, NY 14150. I hear of people that pick up there, have called and was told that it was not possible. I dont understand how you can be competitive when NAPA for just one supplier will deliver to me, or I can pick up at store for the same cost without shipping. Please explain!

Reseller Reply    
Posted by
3/3/10 2:47 PM
None of RockAuto's shipping locations around the country are set up for customer access, so even in the occasional cases in which the warehouse is down the street from the customer, we aren't able to arrange a local pick-up. But because RockAuto ships directly to the customer from many suppliers and manufacturers instead of paying the overhead costs of operating local stores like NAPA or other chains, we are able to have a better selection and pass on those savings in the form of lower prices for our customers.

RockAuto.com
Rockauto

Very Satisfied
Reviewer: 100mhz
Click Here to See the Profile for 100mhz

3/1/10 8:00 PM
Awesome place to work with. They have EVERYTHING and at great prices. they ship fast and have a lot of variety in brands. Will defiantly purchase from again and recommend to anybody.

Very Satisfied
Reviewer: daniel1234
Click Here to See the Profile for daniel1234

2/25/10 5:14 PM
Rockauto is by far the best online auto parts shop.  
They sell every auto related thing you could imagine! And their prices aren't marked up like at other auto shops.  
I would highly reccomend rockauto to friends.  
 
daniel,  
Richmond va

Very Satisfied
Reviewer: jsmwrench
Click Here to See the Profile for jsmwrench

2/20/10 9:12 PM
Great service and quick to ship. Price was the lowest I found, both locally and through the internet. Thank you.

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