This comapany has deceptive shipping practices and heaven forbid you dispute any way a payment has been applied to your invoice. Lack of communication, rudeness, and poor inventory of items offered are the game they play and somehow keep rolling in cash!

In this day and age you should be able to get quality customer service, whether through email, a site chat service, or even the age old 800 number practice. At LTD, you get none of these.  
 
If there is a problem with your order it is very hard, because the email response in customer service takes so long to respond, and because they are only available on the phone during normal business hours, when a lot of us are at work, and even then it is a toll number instead of an 800 number.  
 
However, despite sometimes transferring you on the phone to an automated message, the products they do offer and the prices are terriffic. Shipping costs are moderate.  

This review was modified by its author, purrlions, on 1/25/05 6:41 PM.

I placed an order on the website on Dec 4, 2004. It stated I should allow 24-48 hours for my order to be reviewed and then 10-14 days for shipping. I have yet to receive a confirmation that my order will be processed and it is the 10th. They have no toll free number. I spent over a 1/2 hour waiting on the phone on the 8th for a representative to tell me "don't worry your order will go through and be there by christmas. Please give it 24 more hours for it to be processed" It has been 48 hours and still has not been processed. The rep couldn't check to be sure it would go through? She simply said that off the top of her head because she didn't put me on hold or anything to check that status. It also tells you that you can check your status online in 24 hours. It STILL does not show an order and it has been almost a week. I emailed them twice. I want to know if the order will go through and if it will arrive on time for Christmas so I can make adjustments to my christmas spending if it does not. I am not the only one having problems getting confirmation from them. My mom also placed an order on the same day and has yet to receive hers. Overall: NO toll free number with unreal wait time to receive no more information than you had before calling. Email correspondence takes 4 days to receive. Their website is misleading and wrong with time frames they give. Their representatives are not only a waste of time but also not polite! There is no way to cancel your "pending" order so I will probably receive items after christmas that were intended to be gotten before christmas. They do not inform you of your spending limit so you wont know that you went over your limit until they get around to informing you.. which also probably be near or after christmas. VERY DISAPPOINTED in every aspect of this company.. and wow haven't even gotten an order to see how much their products are JUNK. If I do, I'll let ya know.  
Well I promised I'd let ya know when/if I recieve my order. I received it today 12/21. I ordered 20+ items, all of which were cancelled for some reason except for 6 of them. I received 5 out of the 6 today. The other one has no tracking number although it says "shipped". The rest did. Not sure what's happening with that one. The items on first look did not seem to be very bad in quality like I started to assume. However, I did not like how they were all packaged in white boxes with no label or description of what was inside. When the recipients receive their christmas gifts they are going to have to open it all the way up and take out the items to learn what they are. It looks pretty generic in that way and I'm sure they'll know they were mail-order items instead of items purchased in a store because of the plain white box. Overall.. I am happier than I was when writing my first review but am still pretty disappointed.

This review was modified by its author, sabrinalynn23, on 12/21/04 4:11 PM.

I ordered some items for Christmas and none of them ever arrived. It is now the end of April 2004 and they say I owe them money for the items I never received. When I finally got a "real" person to talk to to explain that I never received them, they still call. Buyers, beware!

Still awaiting on an item that was backordered. Good prices. Average shipping.