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| TekGems.com Customer Reviews - Page 21 |
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1/11/07 12:37 PM
bought a 6421L card sent me a 6421A DOA, canot get it replaced, don't buy from thos guys
replied to them by email : how do i ship it back to you ? address please and name , one this is all done i will remove my bad comment and give you a good comment there as been some misunduerstanding, sorry
here whats they emailed me back:
Hi, Im sorry but the warranty period for the product has expired.
so those product have 30 day only warrenty nothing to get replacement if you have not trie dthe product before,
i baught a 6421L they shiped me a 6421A ki just lost 35$ canadian over this This review was modified by its author, sy5tem, on
1/14/07 6:41 PM.
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1/19/07 6:45 PM
Hi, we have replied to your e-mail asking you return the card for a replacement. I don't know how that translates to "canot get it replaced". We apologize if you mistook our e-mail as meaning you could not get it replaced. Your card can be replaced and we do encourage you to return it for a replacement.
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We fully paid for return shipping and fully refunded including initial shipping to everyone who contacted us within 30 days. I hope you understand but we have to limit our loss at some point.
After reviewing your order, you purchased this item in November. By the time you contacted us, it had already been two months after your purchase date. We understand if it was a few days after the 30 day warranty period, but clearly two months is a very long time to wait before contacting us about an issue. For hacking XBOX 360 the VT6421A chipset is still very usable. As we explained to you previously, VT6421L chipset was switched by the VT6421A from the manufacturer without notice. |
TekGems.com
sun818
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12/7/06 4:34 PM
Order processing was good, but the 11-in-1 card reader turned out to be junk. The contacts were misaligned, and the driver would not install from the CD because a file was missing.l I didn't realize at the time of purchase that all sales are final, otherwise I would have not purchased at this store.
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12/7/06 10:15 PM
Hi, we apologize for what seems to be a faulty CD and possibly damaged card reader. If you return the $4.50 multi card reader, we will be more than happy to send you a replacement. These are all shrink wrapped retail box items, so we did not anticipate the contacts could be misaligned. |
TekGems.com
sun818
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6/2/06 2:32 PM
Rudest customer service in the world. Misleading bait and switch shipping tactics. Give these guys your credit card info at your own risk. I would never order from these losers again.
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6/2/06 3:45 PM
Bait & switch shipping tactics? I'm not sure what you're talking about. In the description for your item, we state very clearly the item only ships via UPS. When you select USPS Priority Mail and gave us a PO Box, we asked for a street address to deliver the product to. When you refused, we cancelled the order. I apologize you are upset, but the situation was handled appropriately. |
TekGems.com
sun818
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5/6/06 12:01 PM
I ordered a USB handset online and got it on time, but the handset had problem and the voice quality was really bad. I tried to contact the store by phone and email few times to return or exchange the USB handset, but I got no replied. I forced me to contact my credit card company to cancel the transaction.
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5/13/06 3:18 PM
VOIP handset quality has nothing to do with the unit itself. It is just a USB sound card. The voice quality issue you encountered is because of your line and/or transmission route. |
TekGems.com
sun818
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4/10/06 8:48 PM
Bad Merchant! VERY bad merchant! Beware!
Merchant has an address verification system which corrupted my address into a different address in a different zip code. The address constructed by their defective address verification system is unknown to me.
I did not notice the error created by their defective system until receipt of their emailed order confirmation. At this point, before they shipped my order, I immediately replied using the reply function of my email client. I advised merchant of its error. I asked merchant to correct its error.
Instead of correcting the error caused by their defective address verification system, merchant ignored my timely reply and corrective advice.
Later, when I advised merchant that I had not received the order, merchant politely told me that it had no record of my timely reply. It seems that the merchant disregards email replies to their email order confirmations.
Instead of taking responsibility for the error caused by their defective address verification system, the merchant politely suggested that I check at the unknown address created by their defective system. They politely said that I should check at the address to which I had the order sent, even when their defective address verification system had corrupted my address, creating the bogus address: all without clear notice to me.
That is, after merchant's defective address verification system created a bogus address, merchant politely took the position that I was responsible for their sending my order to the bogus address created by their defective address verification system.
Please note that several years ago I sustained traumatic brain damage. Because of this disabling injury, I cannot seek out unknwn addressees in different zip codes. This is why I purchased products via the web, rather then in a store.
If I had read reviews of this merchant before ordering from them, I would have noted that the merchant invariably blames all problems on the buyer. If I had read the reviews, I would not have purchased from this merchant whose practice is to shift all problems to the buyer.
Do not repeat my mistake!
Beware! This is a VERY bad merchant! Yes, they are polite, but VERY, VERY bad.
If your order encounters any problem--even a problem of the merchant's own creation--it seems that merchant will blame you the buyer, rather then fix the problem.
Beware! This is a VERY bad merchant.
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4/13/06 4:53 PM
You entered in 2959, but two weeks later you informed us that it should be shipped to 2059. We can not be held responsible for incorrect address entered in by the customer. |
TekGems.com
sun818
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2/21/06 11:09 AM
Received an OPEN BOX with damaged contents. Asked tekgems too replace the item. They refused too pay return shipping. Said "If I would like too return for an exchange it would be on MY DIME". This is a company that needs too lose customers and go out of business. I hope this review saves others the same headach and expence I went through. I will return and file a CHARGE BACK on them. They DO NOT deserve my business.
All the had too do is file a shipping claim and everything would have been taken care of. BUT they chose too make me pay too replace a damaged item that the packed POORLY!!!!
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2/23/06 1:46 AM
A secure box can become loose if the box surface is dirty causing the packing tape to come off or the contents are very heavy with uneven distribution thoroughout the box. A loose box can be an issue if parts are missing, but this was not the case. We do our best to pack box as securely as possible, but boxes do unravel on rare occassions.
After careful examination of the pictures (see links below), the customer's description of "damaged content" may be referring to some sort of anomaly on the underside of the computer stand. It either looks like knocky wood or a nick of some sort. Unfortunately, we do not characterize this as "damaged content".
We will send a replacement free of charge if the customer returns the original shipment.
Below are product images sent by the customer after we requested pictures:
1) http://tekgems.com/images/is-it-damaged-1.jpg
2) http://tekgems.com/images/is-it-damaged-2.jpg
3) http://tekgems.com/images/is-it-damaged-3.jpg |
TekGems.com
sun818
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2/18/06 3:33 PM
Ordered 2 items they came via 2 seperate shipping method, one us postal service, two UPS, both items have problems, one need a serial code when none was supplied with product, second lack all approprate drivers needed to run the software.
both items useless as is, shipping cost already paid and any return shipping cost makes worthless
thankyou
This review was modified by its author, jimpatward, on
2/19/06 6:52 AM.
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2/21/06 11:55 AM
Hi Jim - We are sorry to read about your hardware issues. You are welcome to return your items for some other products that may work better on your current system. Based on our e-mail conversations, your issue is with your computer system and not with the hardware you purchased. Unfortunately, this means you are responsible return shipping of the product(s) back to us if you would like an exchange for something else. |
TekGems.com
sun818
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11/12/05 3:54 AM
Complete rip off! I bought Bytecc Aluminum notebook cooler, the one that is suppose to support 17" notebook, from this loser! Guess what? It's smaller than my Hypersonic Aviator EX7 notebook so I requested a full refund. Then they said they can't give me a full refund because all of 17" notebooks come in different size so the cooler support some 17" notebook. On what part of the cooler's description stated this? NOWHERE! I hope they choke and go out of business! I'm going to file a complaint to BBB too!
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11/12/05 11:55 AM
We promptly processed your return and refunded the item price minus 15% restocking fee. The middle finger ASCII e-mail was really unnecessary. |
TekGems.com
sun818
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10/24/05 2:05 PM
This company is TERRIBLE.
First, they charged me and never shipped my order. When I called, they said they didn't know why, but the warehouse never got the order. Finally sent it and it has been even worse since then.
They are they only company to sell the item I purchased and everytime I looked to support for the product I was routed back to TekGems.
I called and the guy told me he didn't have time to help me, now or ever and that I was out of luck.
I feel totally screwed. I buy things online all the time and have never experienced such rude, unhelpful customer support.
Just thought everyone should know.
---UPDATE---
TO be fair, since my comments, the seller has sent me a higher-end replacement - no charge. I will be sending the other product back, as it has no value to me.
While in the end they did a nice thing, the attitude I encountered when calling was very defensive.
Overall, I guess this worked out ok. This review was modified by its author, Jpack, on
10/30/05 3:47 AM.
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10/30/05 12:55 AM
Sir: you purchased a $6.99 pc remote that is marketed as a "do-it-yourself" product. I offered to send an alternative product by Creative Labs free of charge (for item and shipping) that is more user friendly, but you never took me up on the offer. Unfortunately, we can not offer support on a $6.99 product. It is unreasonable to want champagne service on a beer budget. |
TekGems.com
sun818
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