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Store Rating and Reviews TekGems.com

Homepage: http://tekgems.com/ Shop Now at TekGems.com
Six-Month Rating: N/A / 10
Six-Month Reviews: 0
Lifetime Reviews: 308
   
Lifetime Rating: 9.13 / 10 All Stores Avg.: 8.15
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
Which companies are Merchant Members?
Show Reviews Read all 308 reviews below.
This merchant has received ZERO reviews in the past 6 months. 
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
2588 Mission St, Room 212  
San Francisco, CA 94110
customer support email:
support@tekgems.com
phone:
415-503-9089
customer support:
business hours (est):
Mon-Fri 10a to 4pm Pacific  

FAX: 866-233-9696



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 TekGems.com Customer Reviews - Page 21
Page 21 of 21sort reviews by:
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Reviews 301 - 312 of 312
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Somewhat Satisfied
Reviewer: dawgpound6985
User Rating: 
Click Here to See the Profile for dawgpound6985

8/31/05 2:09 AM
I ordered 5 Orange Yate Loons from Mr. Kim on 8/25. Products arrived in great condition and in a timely manner. Mr. Kim was very easy to contact via e-mail and very quick in replying to all inquiries. Order processing was a little slow compared to other vendors but was still within 48 hours of order placement. Would definitely do business with Mr. Kim again.

This review was modified by its author, dawgpound6985, on 8/31/05 2:15 AM.

Very Satisfied
Reviewer: nopsiwa
Click Here to See the Profile for nopsiwa

7/28/05 8:01 AM
I ordered 7x120mm fans and they were delivered promptly and well packaged. Goods arrived 10 days after order made - considering that my address is half the world away this is fast service. Good price too.

Very Satisfied
Reviewer: ChiBOY83
Click Here to See the Profile for ChiBOY83

7/18/05 11:40 AM
Prompt and helpful customer service allowed me to make an addendum to the order after initially making the purchase beforethe itme shipped. They have good prices and even better when you can get a quantity discount.  
 
Purchased 3 120mm yate loon case fans. Didn't ship incredibly fast, but not everyone can be like newegg in that respect

Very Satisfied
Reviewer: glafkos
Click Here to See the Profile for glafkos

6/1/05 2:12 PM
Hello,  
 
I am an international customer and I ordered a package from TekGems. Not only they answered all my emails the same day they send the package when i ordered it at the same day.  
 
They are very helpful and as I received my package I asked them where I could give them positivi feedback because I was so happy. Product came brand new and with a special case to protect it from crashes.  
 
Glafkos

Dissatisfied
Reviewer: dark420bishop
User Rating: 
Click Here to See the Profile for dark420bishop

4/6/05 5:31 PM
They charged me for USPS Priority Mail and then shipped First Class. I realized this right away and I sent an email to the company. They explained that it's not their fault because the website doesn't allow them to specify First Class. I wrote them back and said that it IS their fault and that it was unacceptable. I needed that package immediately and had I known they were going to screw me on shipping, I would have chosen FedEx instead. The customer service refused to do anything about it or to refund partial shipping charges - since they LIED. I find what they did very distasteful and dishonest. I am very disappointed and I will never buy from this store again.

Reseller Reply    
Posted by
4/16/05 11:18 PM
Hi, I am sorry you feel what we did was distasteful and/or dishonest. I think we made an honest effort to clearly explain the situation surrounding your specific order. I do apologize that we did not reach a satisfying conclusion:  
 
Point 1: Quantity 20 of this product makes a case weight of 13 pounds. We divided that weight by 20 to get the individual weight. We also add 0.49 lbs as a "box weight" to every order. This makes the shopping cart weight for your order 10.4 ounces plus 8 ounces for the box. This makes your order 18.4 ounces, or rounded up to 2 pounds.  
 
Point 2: Actual shipping weight is 10 ounces. Anything we ship that is 13 ounces or under will ship via USPS First Class. Although we shipped it USPS First Class, I confirmed with the post office that First Class is the same service USPS Priority Mail.  
 
Point 3: The difference in postage cost and what you pay from the shopping cart is considered handling. This is not refundable.  
 
All this was explained to you in private e-mail communication.

TekGems.com
sun818

Very Satisfied
Reviewer: Xier325i
Click Here to See the Profile for Xier325i

2/17/05 9:23 PM
Sun Kim was a pleasure to do business with. I placed my order late wed evening. Tekgems processed it on thursday and shipped out that day. I received the package at work on friday.  
 
I ordered a 10 pack of 120mm fans and they came wrapped in 2 packs of 5 in bubble wrap. Well packaged.

Very Satisfied
Reviewer: milo2
Click Here to See the Profile for milo2

2/2/05 4:20 PM
Ordered 10 fans middle of the night Saturday, got them Wednesday morning. No problems. The box came well-packed, and none of its contents appear damaged.

Very Satisfied
Reviewer: infotechguy
Click Here to See the Profile for infotechguy

4/17/03 10:15 PM
Re: Creative Labs PC Multimedia Remote Control  
Great seller. Quick communication, smooth traqnsaction, fast shipping and delivery. Will recommend him in the future to others.  
Thank you!

Very Satisfied
Reviewer: clongtsn
Click Here to See the Profile for clongtsn

2/11/03 8:45 PM
I thought the price might be too good to be true but I received what I ordered promptly and it was exactly as advertised and expected. I would order from TekGems again. Great value and service!

Very Satisfied
Reviewer: jgenovese
Click Here to See the Profile for jgenovese

1/17/03 5:57 AM
Sun W. is great to work with. He answers support questions promptly. I will bookmake TekGems.com and visit there often.

Very Satisfied
Reviewer: J. Johnson
Click Here to See the Profile for J. Johnson

1/15/03 4:44 PM
A very nice person to deal with. Great packaging and super fast delivery. I ordered on the 13th and it was at my house on the 15th, CA to VA. Buying online would be a much better experience if all merchants were like TekGems. Thanks!

Very Satisfied
Reviewer: johnz
Click Here to See the Profile for johnz

12/4/02 5:28 PM
Good prices, super fast shipping, highly recommended

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