HORRIBLE customer service, paid for 2nd day air and waited 4 days for them to ship it. Cancelled the order before it shipped but they ignored me and shipped it anyways. Then I get my card and it's not even the one I ordered!! Worst experience I've EVER had purchasing online. I will never use this company again!

THIS IS THE WORST WEBSITE TO ORDER FROM I WAS TOLD MY ORDER WOULD ARRIVE IN 3-5 BUSINESS DAYS WITH STANDARD SHIPPING! IT NEVER EVEN SHIPPED OUT IN 5 DAYS!!THE MAN TOLD ME HE HAD CHEMO WHICH HAS NOTHING TO DO WITH CUSTOMERS AND THEIR ORDERS!! ( BY THE WAY WHAT KIND Of BUSINESS TELLS THEIR CUSTOMERS THAT?) AND TOLD ME TO STOP ASKING QUESTIONS AFTER MY ORDER NEVER CAME THROUGH!!!! I BELIEVE THAT EVERY CUSTOMER HAS THE RIGHT TO KNOW ABOUT THEIR ORDERS AND CAN ASK As MANY QUESTONS AS THEY PLEASE. AFTER MANY ATTEMPTS AS TO WHERE MY ORDER WAS AND WHY IT HADN'T BEEN SHIPPED THE MAN (SUN KIM) TOLD ME TO STOP ASKING QUESTIONS I THEN TOLD HIM I JUST WANTED MY MONEY REFUNDED AND HE TOLD ME THAT IT WAS REFUNDED ALREADY I REPEATedlY CHECKeD MY ACCOUNT! NO MONEY WAS EVER CREDITED BACK!! I EMAILED HIM AND MADE SURE HE KNEW HOW UNHAPPY I WAS AND HE WROTe ME BACK "LEARN SOME MANNERS!" I BELIEVE HE SHOULD LEARN SOME MANNERS! HE IS REPRESENTING A BUSINESS AND ObVIOUSLY TEKGEMS DOESNT KNOW THAT THE CUSTOMER IS aLWAYS RIGHT!!!!!!!! DO NOT ORDER FROM THIS WEBSITE IF YOU EVER HAVE A PROBLEM THEY WILL NOT HELP YOU!!!!!!!!

The company has a policy of "no customer service". I received a defective product and called the company.I was told that they would rather have "lower prices and less customer service". The owner of the company refused to pay to have a defective product shipped back to him.He said that he doesn't have time to test all of the products that he sells, which is acceptable, but he also said that he can not stand behind the quality of any product and a consumer should expect a certain amount of defective products; it's not his problem

I ordered an ADS Tech DVDXpress. The device didn't work and I wasted many hours trying to get it to work on two different computers. I did some looking on the Web, and the consensus seems to be that this is a worthless product that has never worked as advertised.  
 
When I reported the problem to TekGems.com, I was told that I needed to return the product to ADS Tech. ADS Tech has ignored me, so it looks like I will have to eat the cost of the product.

I ordered from TekGems an inexpensive la-pci20 raid controller. For a price of 13$ it seems to be a good deal. The card was dead on arrival but it took me three days of troubleshooting to figure it out. Since over 30 days elapsed since delivery Tekgems denied replacement. I do not recommend this seller and will not purchase from Tekgems again.

Sold me a defective product and refused to honor its 30 day warranty.

I would strongly recommend you look elsewhere before buying anything from this company. I purchased three computer games, including one that was new in the box. That game has a defective CD, rendering the game useless. When I contact TekGems, I was told all sales are final. Essentially, I just handed over $6.50 and shipping to TekGems and got nothing in return. Shop somewhere else - where they sell items in working conditions and have a sense of business.

Ordered this power supply on Dec. 21, 2006 and with the holidays it took over a week to get. I did not get time to put the power supply in untile the end of the middle of January. I had problems and discovered a short in the power supply. I emailed Tek Gems on Feb 10, 2007 after discovering the short in the plugin section of the Power supply and they WOULD NOT replace because it was out of Warranty.  
 
You decide, make sure you count the delivery time toward the warranty time from Tek Gems when ordering from them.  
 
02/11/07 1632 hrs  
 
I normally don't complain but I never worked from the start. I tried several things thinking it was something that was not connected correctly. This is what you get for trying to be a good customer.  
 
You said there is nothing you can do. That is not true, you can, is that you won't.  
 
Enough said, I am done with this and said my peice and my only recourse is not purchase from them again. I don't even have a rebutal to their explaination, only to edit my response.

This review was modified by its author, dirthog, on 2/11/07 4:30 PM.

bought a 6421L card sent me a 6421A DOA, canot get it replaced, don't buy from thos guys  
 
replied to them by email : how do i ship it back to you ? address please and name , one this is all done i will remove my bad comment and give you a good comment there as been some misunduerstanding, sorry  
 
here whats they emailed me back:  
Hi, I’m sorry but the warranty period for the product has expired.  
 
so those product have 30 day only warrenty nothing to get replacement if you have not trie dthe product before,  
i baught a 6421L they shiped me a 6421A ki just lost 35$ canadian over this

This review was modified by its author, sy5tem, on 1/14/07 6:41 PM.

Order processing was good, but the 11-in-1 card reader turned out to be junk. The contacts were misaligned, and the driver would not install from the CD because a file was missing.l I didn't realize at the time of purchase that all sales are final, otherwise I would have not purchased at this store.

Rudest customer service in the world. Misleading bait and switch shipping tactics. Give these guys your credit card info at your own risk. I would never order from these losers again.

I ordered a USB handset online and got it on time, but the handset had problem and the voice quality was really bad. I tried to contact the store by phone and email few times to return or exchange the USB handset, but I got no replied. I forced me to contact my credit card company to cancel the transaction.

Bad Merchant! VERY bad merchant! Beware!  
 
Merchant has an address verification system which corrupted my address into a different address in a different zip code. The address constructed by their defective address verification system is unknown to me.  
 
I did not notice the error created by their defective system until receipt of their emailed order confirmation. At this point, before they shipped my order, I immediately replied using the reply function of my email client. I advised merchant of its error. I asked merchant to correct its error.  
 
Instead of correcting the error caused by their defective address verification system, merchant ignored my timely reply and corrective advice.  
 
Later, when I advised merchant that I had not received the order, merchant politely told me that it had no record of my timely reply. It seems that the merchant disregards email replies to their email order confirmations.  
 
Instead of taking responsibility for the error caused by their defective address verification system, the merchant politely suggested that I check at the unknown address created by their defective system. They politely said that I should check at the address to which I had the order sent, even when their defective address verification system had corrupted my address, creating the bogus address: all without clear notice to me.  
 
That is, after merchant's defective address verification system created a bogus address, merchant politely took the position that I was responsible for their sending my order to the bogus address created by their defective address verification system.  
 
Please note that several years ago I sustained traumatic brain damage. Because of this disabling injury, I cannot seek out unknwn addressees in different zip codes. This is why I purchased products via the web, rather then in a store.  
 
If I had read reviews of this merchant before ordering from them, I would have noted that the merchant invariably blames all problems on the buyer. If I had read the reviews, I would not have purchased from this merchant whose practice is to shift all problems to the buyer.  
 
Do not repeat my mistake!  
 
Beware! This is a VERY bad merchant! Yes, they are polite, but VERY, VERY bad.  
 
If your order encounters any problem--even a problem of the merchant's own creation--it seems that merchant will blame you the buyer, rather then fix the problem.  
 
Beware! This is a VERY bad merchant.

Received an OPEN BOX with damaged contents. Asked tekgems too replace the item. They refused too pay return shipping. Said "If I would like too return for an exchange it would be on MY DIME". This is a company that needs too lose customers and go out of business. I hope this review saves others the same headach and expence I went through. I will return and file a CHARGE BACK on them. They DO NOT deserve my business.  
 
All the had too do is file a shipping claim and everything would have been taken care of. BUT they chose too make me pay too replace a damaged item that the packed POORLY!!!!

Ordered 2 items they came via 2 seperate shipping method, one us postal service, two UPS, both items have problems, one need a serial code when none was supplied with product, second lack all approprate drivers needed to run the software.  
both items useless as is, shipping cost already paid and any return shipping cost makes worthless  
thankyou  

This review was modified by its author, jimpatward, on 2/19/06 6:52 AM.