Rob and the rest of the employees of Shoprbc have done an amazing job with my various orders over the past few months. I usually order early on in the week I need the order delivered by the weekend to make client deadlines. They ship with the speediest of couriers and meet my deadlines time and time again. They haven't disappointed me yet and I don't intend on being disappointed. Their continual drive for customer satisfaction is amazing. The products they offer are always the latest and the greatest at competitive prices. I can't express how much I enjoy shopping from them. Just last week a board that was defective was replaced without any question. Now this is the service we should expect from all merchants. However that isn't the case and that’s why RBC Computing continues to rise to the top. I look forward continuing doing business in the future and highly recommend this company over any other.

Ordered from Ottawa to Guelph.  
Very fast shipping.  
 
Website not reliable especially when you want to order.  
 
Very poor interface for ordering online. Very poor.  
 
Had difficulty with used heatsink being sold as new (very dishonest) upon which the fan didn't work and had trouble getting them to honor it.  
 
Had trouble with Asus board which they held for weeks and finally sent back unfixed or serviced (through an intermediary I had in Ottawa) Had to deal with ASUS directly.  
 
However, buying sealed goods from this reseller has always gone flawlessly for me.  
 
edit: to address the below comment:  
 
The heatsink was not from this order. It was a dragon orb three. This was probably back in 2002. The thermal grease protected by tape was missing on the bottom of the heatsink and the bottom had an imprint of a die. Also, the packaging had obviously been opened before and the fan didn't work. It was obviously returned as defective.  
 
Also, the order you're looking at, with the Athlon XP 2400+ went fine. That was ordered under my Father's name. You can find a history of my purchases under Ian (same last name.)  
 
The motherboard in question was returned through an intermediary as I have said. His name was Jason Thompson. That was an ASUS P4S533 board.  
 
Please understand that my comments are about the general experience I've had with RBC over the years and not just this one transaction.  
 
As I have said, MOST of my transactions have been fine.

This review was modified by its author, AIW Guru, on 8/4/04 2:33 AM.

I have found RB Computing to offer good support and willing to negotiate on pricing when better prices are elsewhere. I went in to buy a couple of components and walked out having ordered a complete system. I've have bought additional components since and would buy from them in the future.  
 
IN

Uninformative after order was made. Online tracking amounts to a view of your order without any indication of when the order would be filled, etc. Even after order was complete the tracking number for the shipper was not filled in. They failed to ship the package to the address specified in the order. They made comments such as if we had chosen UPS instead of their free local service the problem would not have happened. On delivery the computer would not even post, and was missing the second hard drive.

This review was modified by its author, earlcw, on 11/27/03 12:00 PM.

I just want to post my comments on RB Computing  
to help others who are looking for an online store  
they can trust.The best part about RBC is that once you place your order you don t have to worry  
about anything.You will get the best prices and the service is really the best you will ever get.  
It is like having your personnal computer store right across the street.In the two years I have known RBC ,the manager is always there for me and is No.1 priority is customer satisfaction.This sets new standards for online shopping! jr  

This review was modified by its author, dew, on 11/24/03 4:44 PM.

I went to this site because its customer service was recommended to me by other people.  
 
Its got a nice page but I find the lack of pictures kinda frustrating. I also find the page somewhat unorganized, ie: sound/video has the sub category videocards. I think "videocards" are enough of a product to have its own category.  
 
They also double charged me on my first order. They did correct that though without even contacting me.  
 
I never got a tracking number either though they said they processed the order...not sure if thats normal...  
 
I also asked 3 times to get a pricematch on an iDEQ 200n and 200t, (it was $50 cheaper elsewhere). I have not heard back yet though I selected both "urgent" and "respond by end of business day" (this was 3-4days ago)  
 
I tried calling them at 4pm cst but it said "no one was available in sales" then asked me to leave a message. Havent heard back yet concerning the message I left but it was kinda vague so thats ok.  
 
Hopefully I will receive my barton2500+ soon as it was a good price. I dont think I will be dealing with them again though.  
 
edit: ROb e-mail me about 30 seconds after I posted this pertaining to my phonecall. Seems like a nice guy, I hope to buy an iDEQ from them.

This review was modified by its author, ullyeus, on 11/18/03 12:51 PM.

I actually bought a new mb after this invoice, but I can't find it atm.  
Great Service, competitive prices. Best price on some items, 2nd best price on others.  
Love the showroom.

I've had numerous dealings with shopRBC and all but one have been excellent. The one incident that wasn't favourable was a special case and had extenuating circumstances, so I wouldn't count it as a possible recurrance. My latest experience was great. I ordered a non-stocked component and it arrived the next day. Everything went like clockwork. The store staff were courteous, friendly, and knowledgable (I had arranged for a store pickup). I cannot think of a way the experience could have been improved.

This review was modified by its author, xmetalloid, on 5/27/05 9:33 PM.

The most reliable reseller in town. Good prices and ALWAYS carry a good amount of stock.

Excellent service. They've never let me down once. I've recommend them to all my friends to buy their computers there, and all of them have done so. Their selection is the best in Ottawa and so are their prices. I've never been disappointed with their service and will continue to support them through my future purchases.

My Puchase was promt,courteas and friendly just like all my past purchases have been.Not to mention some of the best prices in town!.And I've been a RB Computing customer through two complete  
systems and various upgrade parts since the very first AMD Athlon SlotA came out(1999).Keep up the good work Rob and the guys,  
Lukas.

This review was modified by its author, lkouba, on 1/30/05 1:48 AM.

I really like the service that rbc provides. Also up to date hardware, sweet ass looking cases and all the coolist gadgets.

Always the lowest prices in the Ottawa region. I am not happy with the 20% restocking fee but you just need to make sure you are confident in your selection prior to paying.