Very very good service.  
I received the item I ordered very quickly.  
 
Their customer service is really pro.  
I'm sure I will order again from them in the next weeks.  
 
I have dealed in the past with multiple store on the web (in canada, us, france, ...), shopRBC is just the best according to me.  

This review was modified by its author, lponce, on 5/11/06 10:01 AM.

RB Computer Inc. is without doubt the most trustworthy and practical computer store in Ottawa and online. It's not even debatable. The staff at RB provides a customer service that other computer companys should take note of and emulate. Friendly, knowledgeable and always ready to provide concert answers, a better store would only be called 'Heaven'. Purchasing a product from RB is never risky nor does it cause unease like it usually does when buying something from a big box store. Any technical questions are answered - uncertainty is met with reliabilty and prices that are fitting for the budget. Office or home, spreadsheet junky or hardcore gamer, RBC has reliable products for every need.

I am a computer/network consultant and i deal with many different venders. I found RB to be one of the better companies to deal with. For example i purchase the last of the component to a system i am building for myself. When i had it all together and powered it up there were some hardware issues i was not able to resolve, but after calling RB and speaking with one of their techs for about 20 minutes. I was able to identify the issue, fix it, and was up and running in no time.  
 
I find that if you give them enough and the proper information they can help you sort out any issue you might be having with your new component.  
 
I have tried other venders, to save the odd buck or two but in the end the service i received was not worth the savings(which is usally not much.)  
 
I purchase my first(good)PC from them about 8 years ago and have been using and recommending their store ever since.

Wonderful Store, I have bought many things from them, and they're always the best. I would never buy from anywhere else, as they always have great prices, friendly employees, and I have never had a problem with anything from there. I have been buying from there store for more than 2 years now, and wish I knew about them sooner. Excellent, 100%!

This was one of the worst expriences with a store. I was lied to, constantly.  
I recieved my x800 GTO Sapphire Videocard on November 22, 2005.  
I put it in my system, and let it run. In three days, THREE days. It was on fire. I have never had issues with cooling in my PC. Some how, this card burnt while playing some World of Warcraft.  
 
I called ShopRBC the next day to tell them I need an RMA. I expressed the videocard back, and with it I sent a letter of everything that happened and all my information with my RMA number.  
I got a call, from Daryll I believe telling me its gonna take few days up to three weeks. I was fine with it. I just asked him to call me next week. 2 Weeks no call, so I dieced to give him a ring. I ask ask him how things are going. He says that it should be a few days and or up to a week. Once again, I asked him to give me a call next week. No call. I call him AGAIN, this time he tells me this utter bull how a new card from Twiwan (Spelling?) has to come in. He says one week most.  
 
Guess what...No card! Its around early January, and this is the first time he has called me. Afte that week, he says about one more week. I am kind of upset at this point, since my system is dead an d I have to keep using dads computer.  
FINALLY I tell him(after week is over), I am leaving for Europe in Friday (This is a wesday) He sutters and says I will call you back.  
Calls me back an hour later, saying the card is in stock and it will be here for friday.

Normally I'm pretty happy with the RB Computing guys. They've been one of the few sellers that actuall respond to email and have been great for answering questions. I've made half a dozen to a dozen purchases with them without issue. I recently purchased a Hauppauge MediaMVP (retail unit) through them. Unfortunately the unit was defective, only the left audio output was working.  
 
After contacting Hauppauge tech support to confirm that it wasn't a stereo versus mono issue I contact RB Computing re: a warranty replacement. I reported the issue well within their 30 day warranty time frame and was told that a replacement unit should be available within a week.  
 
After the week went by I asked for an update regarding the arrival of the replacement unit and was told another week or two. Two more weeks go by and I was told another week or two. My last attempt to contact them resulted in no reply. I've been waiting for a replacement unit for almost three months now.  
 
Will I buy from RB Computing again? Possibly, even likely. My previous purchases have had zero issues, but this is the first time I've requested warranty service. The staff at RB computing is always professional, knowledgable and have some of the best prices in the city.

This review was modified by its author, weezer1024, on 3/24/06 11:35 PM.

Their website could be a bit more ergonomic, their Basket button was very small and at the bottom. Am use to have one at top and bottom of the page and bigger. Dont like to search for option on a webpage. Also in the e-mail and in their secured webpage ackowledging the purchase, they could add the tracking number of the package also. But when i wrote them about the tracking number they did gave it to me.  
 
It took them about 3 day more then it should have had. But that is probably more the fault of UPS itself then them.

Accurate information on web site, fast delivery (got the product on 9/28, 3 business days after), next-day response to inquiry e-mail, product exactly as advertised, well packaged, worked without a hitch. Well worth the small premium over getting products delivered in the US from less reliable sites and picking them up at my brother's.

I recently ordered an AOpen XC EX661L cube case. I e-mailed ShopRBC on availability of this case and with 4 hrs I had my response. I greatly appreciate this type of speedy response, as I run a small home based computer repair business. I have a wholesale account with a local supplier and when I inquired about this case they told me the price was $275 + Tax. So I decided to start looking around. My wife suggested checking with RB Computing (shoprbc.com) where I had purchased an Antec case 3 yrs prior when my kids kept shutting my computer off. So I said what have I got to lose. To my suprise, the case is only $197 + Tax. I was jumping for joy when I saw that price. I couldn't believe my own supplier couldn't beat shoprbc. I now have two suppliers as I'm going to use shoprbc whenever I can. And the flat shipping cost is a bonus. If Rob the owner can keep going the way he's going, He's going to be in business forever. I just wish he would open a store in the orleans area.

Item ordered and confirmed 11AM Aug 2, 2005 with claim of shipment within 3-5 days. No notification of back order status or ETA was received before 11am Aug 9 (7 days later) so order was cancelled. ShopRBC kindly and quickly confirmed order cancellation and followed up on this complaint.  
 
Remaining issue is that ShopRBC seems to carry limited stock of Koolance products and must order direct from Manufacturer (Koolance). I would recommend others to buy direct from Koolance rather than add 7 days to shipping timetable.

This review was modified by its author, klinkster, on 8/11/05 12:58 PM.

I bought an Antec P180 case and an Asus A8N-SLI Premium motherboard from www.shoprbc.ca at the beggining of august.  
 
I selected express shipping (15$ flat rate and standard is 10$ flat rate) and my order was delivered to my doorstep less than 2 full days after placing it.  
 
Everything was well packed and arrived in flawless condition.  
 
The flat rate shipping is a blessing... Anyone who has considered ordering a case (or any big/heavy item) from online resellers know that these command a hefty shipping charge.  
You can easily have to pay up to 60$ just for shipping.  
 
With RBC's flat rate shipping, it costs you 10$ wether you order 1 item or 1000. Want it faster? Express shipping is 15$.  
 
I would recommend them anyday and in fact, some other big Canda-based reseller just lost my customership. I'm "switching" over to RBC for my future purchases.  
 
The only negative point I can raise (and it is nitpicking, really) is that they don't always have the lowest price on the net. They are not out of the game, in fact they are very competitive, but sometimes an item can be found for 5-10$ less at another reseller. But you know what? They have a pricematch function that lets you inform them of their competitors' prices and they adjust the price accordingly and in a timely manner, I might add.  
 
All in all, please pay them a visit and look through their *vast* selection. If you find something you like, buy it from them, you won't regret it, thay are professional and really fast. Customer service is top notch (kudos to Rob Guella). I had some questions concerning the pricematch function and he answered me in a professional and informative way and quickly at that.  
 
Phil

RB Computing has always been my number one source for purchasing computer hardware. Very rarely have I not found what I wanted, and for a very competitive price. The service alone has been fantastic and my only wish is that they open a store closer to the Hull residents, as it currently takes about a half hour to get there.  
Other than that, a highly recommended store, with a professional service and a professional looking website.

awesome store and great service.  
 
my dvd drive broke so they replaced it with newer model free of charge.

CPU Cooler with AMD 64 adaptor. Received order  
quickly - shipping box was open where tape had  
ripped, and the contents - CPU 300 box was cracked ( plastic enclosure); retainer seemed  
OK; nothing is perfect. Transit stress must have  
shaken the contents around. Otherwise a fine service. Will shop again.