I can't believe some of the reviews on here, never knew gogamer.com had bad experiences!  
 
A little bit about me first, I'm an avid PC gamer, I refuse to even touch one of these worthless consoles, furthermore, consolitus has taken over the world and all these money grubbing stores like gamestop, eb games and all the likes don't sell PC games worth a hippies foot, and I won't step foot into a store like Best Buy and pay ridiculous markup prices.  
 
I live in Rockford, IL and the only PC store we had, was compusa, and that was a horrid store which obviously was shut down.  
 
The only store Rockford has left for PC games would be best buy and gamesotp, both of which I won't spend my money at.  
 
Where do I shop for pc games? Gogamer. I've been buying games off gogamer for the past 2 years, ridiculous amounts of money spent, and not once did I ever have an issue. I think people are just to critical and impaitient when it comes to themselves. I've even had to cancel my order a couple times and even that was smooth sailing, the process was a bit slow but they got it sorted.  
 
I will only now, and forever, buy my PC games from gogamer.com

Poor customer service, sent 2 separate emails asking why my purchase has not shipped after 2 weeks, when it says it ships in 24 hrs. and both responses, were the same generic generated response to both emails that I sent to them, will not ever purchase from them again. All they needed to do, was take a minute to answer my question, and I guess that was asking too much from them.

Ordered an Arcosta keyboard on the 11th and paid with Paypal. Received a shipping email on the 12th and received package to my door on the 13th. I was a bit worried with all the horrible ZERO ratings and that their website does NOT have a contact telephone number, but my order was processed very quickly and without issues.

This review was modified by its author, xomp, on 11/8/09 4:52 PM.

Purchased from them before without any problems but this time I bought a game that was part of their 48-hour madness sale. Received order confirmation. The next morning, received email stating order has been automatically cancelled without any proper explaination. i tried to order it again and again it was cancelled.  
tried to order someone else 3 days later and it was cancelled as well. finally received a reply stating they had difficulties obtaining authorization even though i use this credit card almost every day.

PROS: I got a good deal on a TrackIR 5 & Rise of Flight combo.  
 
CONS: They don't update their order status as quickly as they should. They don't explain some of their statuses--for example, mine is showing a status of "sourced", but clicking on the status link doesn't show any such status. Their shipping department really needs some work. Three days ago my order changed to "shipped", yet there is no USPS tracking number. Moreover, it was "shipped" from a warehouse about 15 miles from me and still hasn't arrived. Which leaves me to believe that it really did not "ship". It makes me feel like they are not being completely honest about how fast their orders are going out. I'm saving 10% on the bundle, but for less hassle somewhere else I would have happily paid the extra 10%.  
 
Their customer service number is difficult to find--for the record it is 888-948-9661.  
 
I would probably not purchase anything else from this merchant until they improve their order and delivery system.  

This review was modified by its author, memmons, on 10/3/09 8:01 PM.

I purchased a pre-order for a game that came out on the 15th of September and paid a little extra for 3-day shipping. I got a shipment notification email on the 15th with a tracking number. Nothing came and the tracking still showed it hadn't left their facility yet. So on the 21st I sent an email asking what's going on with my package. I was told it would be arriving the next day and that it would ship that day.  
 
I don't understand how they didn't have the game to ship to me and yet sent me a shipping notification on the 15th.  
 
The next day came and went and still no update on the tracking so I sent another email on Wed saying that if it hadn't already shipped, then cancel the order and credit back the charge.  
 
I got a response saying that the game had conveniently just shipped on Wed (even though they told me it was supposed to ship on Tue). At this point they probably should have upgraded the shipping or waived the shipping charge after two separate missed shipping dates and no answers to my questions.  
 
This was not my first order to them but it will certainly be my last.

Im about finished dealing with gogamer.com  
 
They run specials from time to time advertising luring you in to get you to order through them but you will end up regretting it with their customer service if you run into any problems.  
 
After a long delay I was happy to get two different emails telling me my games shipped on Sept 8th and was given a tracking number, and my credit card charged.  
 
However, a week went by and no games were received and the tracking number just stated shipping info received any nothing more.  
 
Come to find out, they didnt actually ship it until over a week later and the tracking number finally updated to reflect this. After speaking to customer service several times they just ignore the issue and dont seem to care.  
 
My previous order I was supposed to recieve a tshirt as part of a promotion. No tshirt shipped with my package and all requests for service went unanswered.  
 
Gogamer doesnt care about customers, so they also must not care about never getting business from repeat customers.  
 
 

Placed an order and then decided to cancel it. Received a confirmation email saying my request had been received and would be processed in 3-5 days. But instead, I get an email 4 hours later saying my order was shipped! So now if I refuse shipment, I will be slapped with a 10% (or minimum of $5) restocking fee.  
 
If the order process was too far along for me to cancel, their system should not have allowed me to modify my order. But it did let me submit my cancellation. GoGamer simply decided to ignore it. Will never buy from them again.

Awesome deal and the shipping was very fast for free!

I ordered a product through Google checkout and after not receiving any communication about the order (besides that my credit card was charged), I inquired about the status about 2 weeks later. I was told that the product was not in stock and I would need to get refund. It looks like I will be getting a refund, so I hope at least that will go ok.

This review was modified by its author, ilyathemuromets, on 2/28/09 10:39 AM.

I got a pretty good deal on a mouse. I heard about their bad usps problems so I paid for 3 day fedex which was kind of expensive. Even though it said on the page that the mouse would ship after one day it took 4 business days to actually ship. I caused them some problems thanks to my buyers remorse but they fixed everything that I messed up which is why I would recommend them. All in all I'm not happy with my purchase, but I'm happy with how they handled my issues.

I've ordered from gogamer.com in the past with no issues, though the shipping usually took a while with the "dirt cheap" option. This time I ordered an mmorpg that was on sale and opted for USPS priority. It shipped immediately and arrived in just two days. Unfortunately I discovered that it had shipped without a product key in the box - a somewhat common issue, apparently, and not the fault of gogamer. I called customer service, they verified the order and acted immediately to resolve the issue (I won't say how because don't want scammers to ruin a good thing). I'm very impressed and will continue to shop with them.

Ordered two games during one of their sales and had them shipped Fedex. Item was shipped the next day and I received it with no problems. Good communication...they sent me receipts/tracking numbers in a timely manner. I will buy from gogamer.com again.

I ordered an xbox controller from gogamer. It was shipped USPS. There was some kind of screw up by the post office and it was lost. I was back and forth with the USPS and then it dropped out of the system somehow. I put in one email to gogamer, and a new priority shipment was in the mail the next day. Fantasic company, I will buy from them again.

Don't do business with GOGAMER.COM. I ordered an "in stock" DS game, paid for overnight shipping, and finally got my order 9 days later (after three calls to "customer support.") The person on the phone was useless. All I asked was to refund my shipping charges and they haven't done that. Don't waste your time or money with this company.

This review was modified by its author, rcguy903, on 12/3/08 11:50 PM.