They should change their name to backordered.com I know sometimes this may happen but they shouldn't charge you until it ships! 2 times this has happen to me.

The game I purchased from GoGamer arrived promptly and in good packaging. However, I accidentally purchased the wrong version of the game. GoGamer was very cooperative in providing information and directions for a return. They also refunded me a portion of my return shipping even though it was my mistaken purchase. I look forward to purchasing from GoGamer; Excellent customer service and pricing.

Bought a street fighter 4 te stick at a really great price. Shipping was fast and smooth. Stick is in new condition. Excellent job.

My review is that of mixed emotions.  
 
This was the first time I’ve ordered from Gogamer.com. I placed my order on Feb 1st, chose the “DIRT CHEAP” shipping option and was told to expect it Feb 9th and received it Feb 4th MAJOR PLUS. The item I purchased was also part of their 48 hour madness sale, which is a huge draw if you can remember to keep going back ever 48 hours and or sign up for the email flyer when it changes, because depending on each person, there are a lot of great deals. I personally saved 30 dollars compared to if I have shopped online at Best Buy.  
 
HOWEVER! From my experience “I” can only conclude that Gogamer.com is a glorified AVON! Only difference is AVON makes sure they have the item in stock before charging you. Meaning they “gogamer.com” don’t have a dedicated warehouse, they are part of a group of stores that send orders to be filled and shipped from a second party. That’s why there is no phone number because once you place your order and they take your money a completely different company is now in charge of completing the transaction. Hence the please allow 48-72 hours for general questions and 3-5 days if you want to cancel an order. As it states in the email I received “WHILE WE CONTACT OUR SUPPLIER” Which in all honesty doesn’t bother me, however the lack of communication and broken promises made by one or both companies leaves much to be desired.  
 
I speak of the promises to emails every time your order status changes, a promise that you will be given an order tracking number. My USPS tracking number was issued after I contacted them to find out if my package had been sent as I wanted to cancel my order because I read so many terrible reviews about the site. The tracking number I received STILL even though my package has been shipped and delivered does not register in the USPS system. Again not so much of a problem as much as a nuisance.  
 
To conclude my experience was over all good. I got the product described it came in better time then expected, I haven’t opened it and tried it yet that will come tonight. I pray that there is nothing wrong with it as I don’t want to even know what the return process is going to be like working with two separate parties. Would I shop here on a regular basis no, there are too many inconsistencies for a control freak like myself; I personally like to know every detail about my orders as it’s my money. But if another great deal presents it’s self like this one “I mean saving 30 bucks is saving 30 bucks” I might order again. So if you’re of the attitude “I’ve ordered it and it will show up when it shows up” this site could be a good fit for you. If you’re like me and are typically excited about receiving your purchase and want to know every time it changes a zip code my suggestion is to keep looking around for an equal deal before settling for gogamer.com  
 
***UPDATE***  
 
Ok so I received a faulty product at no fault of gogamer.com rather the manufacture. I sent a request to return item, Friday January 5th to get a RA number. The email I received said please allow 3-5 days while they contact their supplier to get the RA number. Their return policy states that the item must be Post marked no more then 10 days of receiving product so if it takes the full 5 days to get the number I should still have 4 days to get the item in the mail and on its way back. I’ll update again as the process continues.  
 
***UPDATE***  
Ok so it’s now 2/12/10 and I sent the item back a couple days ago and it’s been delivered I received an email saying that my credit/debit card was or is to be credited the full amount. Email was received at 1pm it’s now 5pm and my bank account doesn’t reflect having received the credit. I’ll give it till Tuesday before I worry about sending an email as my bank is slow at updating deposit information. So far my return process has been ok minus the fact I’m out 10 bucks for shipping their broken merchandise back to them.  
 
 
****UPDATE***  
 
Ok so it’s 2-18-10 now and I received my credit to my account on the 16th of feb. So my experience is over with Gogamer.com, as it stands I probably will not do business with them again. Their sales are enticing, and free shipping is nice but the lack of concise communication is where I’m left with an uneasy feeling. If you’re ordering games and only games probably not a problem. But if you’re buying accessories/peripherals do your self a favor and, if you can, buy locally. I picked up a snazzy controller and saved a lot of money, but after it didn’t work and then having to send it back and wait for my credit to hit my account I’d wasted 14 days and lost $10.00 (to ship it back), when I could have bought it locally and paid a little more, and been able to take it back for a refund or swapped it out for another one  

This review was modified by its author, Moonark, on 2/18/10 3:55 PM.

GoGamer has some great prices on older computer games. Their 48-hour promotions that they have constantly have some very good deals that can't be found elsewhere. The only drawback to these deals is that the shipping is very, very slow. I believe it's via media mail. However, since the shipping was only about $3 on my last order or two games, I can't complain.  
 
Overall, I will be doing business with GoGamer in the future, without a doubt.

***DON'T SHOP HERE UNLESS YOU LIKE NOT GETTING WHAT YOU ORDERED***  
 
I had placed an order to gogamer.com during their 48 hour gogamer Madness sale on January 19, 2010 an order of 3 games Painkiller : black , Matt hazard , and Stalker Clear Sky. What I had received was a gaffe in shipping where they mailed me some guys packaging that lives in New York and the person who owns the package has nothing in common with me except sharing the 1st name.  
What I had instead received was 2 copies Company of Heroes and 2 copies of company of heroes opposing fronts for PC. I've had friends say gogamer.com was reliable in their service and this was my first time shopping here and let's say this first time has left a bitter taste in my mouth from wanting to buy or recommend anyone from buying here in the future.  
 
AS OF JANUARY 27, 2010 CUSTOMER SUPPORT HAS NEVER ONCE ANSWERED MY E-MAILS AND THE PHONE # ON THE INVOICE WAS NOT LEGITIMATE.

This review was modified by its author, meatwad30000, on 1/27/10 3:31 PM.

I placed an order for a, "Refurbished" Xbox 360 wireless controller. The price looked right and the shipping was cheap. I received my order about when I expected it. Then I opened the package...  
 
Without even opening the plastic bag it came in I could feel that the right and left bumper buttons were broken. They were flat to the surface and wouldn't, "Click" at all. There was no shipping damage. It was just a broken controller that was never, "Refurbished" at all. Anyone inspecting this item would've easily identified the problem so apparently all that's done to refurbish an item like this is to wipe it down and throw it in a bag and call it, "Refurbished". I realize that Gogamer.com probably didn't do the refurbishing but someone there did pick up the item and put it into a box. They shouldn't sell broken junk.  
 
I went to their website to find a phone number and to see what their return policy is. I realize that I should've checked their return policy BEFORE I ordered but I didn't. I am used to doing business with companies like Amazon that really take care of you. The first thing their customer satisfaction page tells you is that they want you to be, "Completely satisfied". Well, if that's the case then they should pay for return shipping when they send out a clearly-defective item like this. They should also provide an easy-to-find customer service phone number. I couldn't find one. I had to do a Google search in order to find a phone number. So I called them and was told that while they would ship out a replacement item as soon as they received the defective unit back, they wouldn't be paying for the return shipping. Ok, so if I decide to be brave, (And patient) I can rebox the item, relabel it, drive to the post office, wait in line, pay for return shipping, wait for them to receive the item, wait for them to send me a new item, and then hope that the new one isn't broken just like the first one. And if it IS broken I get to pay for return shipping and all of the hassle associated with it again.  
 
I realize that their policy isn't unique. But when the item is clearly broken right out of the box and the customer complains about having to pay return shipping the least they could do is step up and offer to refund the shipping costs. This was completely their fault and it's already inconvenient enough for me. How about showing a little good will and work towards customer satisfaction? I guess not.  
 
They have the cheapest price for this item and the cheapest shipping. But after adding in the added cost and inconvenience of having to return the defective item and the fact that there is no reason to think that the replacement will be any better I've decided to cut my losses and just return it for a refund instead of exchange. I will buy a brand new one from Amazon instead. By the time I add up the return shipping costs, gas money to the post office, and the wasted time, I'm only a few bucks away from a brand new one from Amazon and with Amazon you get a free prepaid return shipping label if there are any problems. I should've done this to begin with.  
 
I won't ever buy from Gogamer.com again. Had they offered to refund the few dollars for my return shipping I would've considered their customer service to be pretty decent and I would've spent quite a bit of money on Xbox 360 games and accessories with them in the future. They would've made back the return shipping costs many times over in future profits. Instead they have a dissatisfied customer and zero profit. Very short sighted on their part. Customer service is why Amazon got so huge and continues to be the first place most people shop, including me. They have never screwed me over in dozens and dozens of orders. Gogamer.com managed to do that in the very first order...Also their last.

This review was modified by its author, Xray Eyes 00, on 1/4/10 2:17 PM.

Ordered 2 Xbox 360 controllers and a game. One Xbox controller and game shipped, very quickly. Wasn't until a week later that I realized the second controller was supposed to be a part of the original shipment--used online form to contact customer service, and they had a real person emailing me within mere hours to rectify the situation. Great prices, very pleased with customer service. Will definitely buy from GoGamer.com again.

Ordered 2 games using default shipping on BlackFriday and they were in my hands the following Tuesday. Order total was $14.80. Civ IV Complete for 9.99 is a steal. Been shopping with gogamer for sometime. Always a pleasure.

I can't believe some of the reviews on here, never knew gogamer.com had bad experiences!  
 
A little bit about me first, I'm an avid PC gamer, I refuse to even touch one of these worthless consoles, furthermore, consolitus has taken over the world and all these money grubbing stores like gamestop, eb games and all the likes don't sell PC games worth a hippies foot, and I won't step foot into a store like Best Buy and pay ridiculous markup prices.  
 
I live in Rockford, IL and the only PC store we had, was compusa, and that was a horrid store which obviously was shut down.  
 
The only store Rockford has left for PC games would be best buy and gamesotp, both of which I won't spend my money at.  
 
Where do I shop for pc games? Gogamer. I've been buying games off gogamer for the past 2 years, ridiculous amounts of money spent, and not once did I ever have an issue. I think people are just to critical and impaitient when it comes to themselves. I've even had to cancel my order a couple times and even that was smooth sailing, the process was a bit slow but they got it sorted.  
 
I will only now, and forever, buy my PC games from gogamer.com

Poor customer service, sent 2 separate emails asking why my purchase has not shipped after 2 weeks, when it says it ships in 24 hrs. and both responses, were the same generic generated response to both emails that I sent to them, will not ever purchase from them again. All they needed to do, was take a minute to answer my question, and I guess that was asking too much from them.

Ordered an Arcosta keyboard on the 11th and paid with Paypal. Received a shipping email on the 12th and received package to my door on the 13th. I was a bit worried with all the horrible ZERO ratings and that their website does NOT have a contact telephone number, but my order was processed very quickly and without issues.

This review was modified by its author, xomp, on 11/8/09 4:52 PM.

Purchased from them before without any problems but this time I bought a game that was part of their 48-hour madness sale. Received order confirmation. The next morning, received email stating order has been automatically cancelled without any proper explaination. i tried to order it again and again it was cancelled.  
tried to order someone else 3 days later and it was cancelled as well. finally received a reply stating they had difficulties obtaining authorization even though i use this credit card almost every day.

PROS: I got a good deal on a TrackIR 5 & Rise of Flight combo.  
 
CONS: They don't update their order status as quickly as they should. They don't explain some of their statuses--for example, mine is showing a status of "sourced", but clicking on the status link doesn't show any such status. Their shipping department really needs some work. Three days ago my order changed to "shipped", yet there is no USPS tracking number. Moreover, it was "shipped" from a warehouse about 15 miles from me and still hasn't arrived. Which leaves me to believe that it really did not "ship". It makes me feel like they are not being completely honest about how fast their orders are going out. I'm saving 10% on the bundle, but for less hassle somewhere else I would have happily paid the extra 10%.  
 
Their customer service number is difficult to find--for the record it is 888-948-9661.  
 
I would probably not purchase anything else from this merchant until they improve their order and delivery system.  

This review was modified by its author, memmons, on 10/3/09 8:01 PM.

I purchased a pre-order for a game that came out on the 15th of September and paid a little extra for 3-day shipping. I got a shipment notification email on the 15th with a tracking number. Nothing came and the tracking still showed it hadn't left their facility yet. So on the 21st I sent an email asking what's going on with my package. I was told it would be arriving the next day and that it would ship that day.  
 
I don't understand how they didn't have the game to ship to me and yet sent me a shipping notification on the 15th.  
 
The next day came and went and still no update on the tracking so I sent another email on Wed saying that if it hadn't already shipped, then cancel the order and credit back the charge.  
 
I got a response saying that the game had conveniently just shipped on Wed (even though they told me it was supposed to ship on Tue). At this point they probably should have upgraded the shipping or waived the shipping charge after two separate missed shipping dates and no answers to my questions.  
 
This was not my first order to them but it will certainly be my last.