Sold three books to them and it was a flawless and painless transaction. It was really easy to lookup the books by ISBN number and get a quote too. Then I printed the prepaid UPS label, packed up all my books in a nice box using plastic bags and torn out pages from an old phonebook, stuck the UPS label on the box, and dropped the package off at a nearby UPS location. I shipped the books on Jan 27 and had my check by Feb 9th. Got emails from them every step of the way so I knew what was going on with my buyback. No funny business with these guys, they paid me exactly what they said they would pay me. This was SOOO much better than getting screwed over at the local textbook shop. Way to go Textbooks.com, I will be telling my friends!

I purchased a used book - Organizational Behavior. All went well until the buyback time came. I sent the book back using the mailing instructions that were given to me, and the book was in the same condition that I received it in.  
 
Textbooks.com advised me that the book had water damaged and they would not reimburse me. After some phone calls back and forth, I gave a credit card for the 12.50usd to send my book back. This was deducted from my account on 1/9/09. Today is 1/28/09 and I have still not received my book. I called yesterday, and I spoke to Helene, and Daniel. On two different occasions these two employees advised me the person handling my account was not at their desk. In addition, I asked to speak to a supervisor but I was only placed in voicemail.I did leave a voicemail but I am still awaiting a reply.  
If my staff offered this type of customer service to our clients, it would be considered bad service!

Awesome experience. Ordered a used book late and got it just in time for the Spring quarter. "Used" book was like new quality! Would definitely do it again