I placed an order on 12/7/2005 without any reason to believe my shipment wouldn't arrive before Christmas. Why? Because there is absolutely NO shipping information mentioned on the website. There are no options, there are no time estimates and I ordered $700.00 worth of merchandise because I thought they were good deals. Today is 12/15/2005. My merchandise has been in the "shipping process" since December 9th when they deducted the e-payment from my checking account. I call today and now there is NO guarantee that I will receive anything by Christmas because they have to 'hold' my payment for 7-10 business days (of which is NEVER mentioned at anytime during the ordering process.) Nothing I ordered was personalized and I was given immediate information about what was backordered and what was available. It says on their "frequently asked questions" portion of the website that in-stock orders would be shipped immediately. WHAT A JOKE! I called and I held for 45 minutes and when she told me nothing was coming today...I threw a fit and spoke to her supervisor. She is supposed to call me. This money has already been deducted from my account and this was what I had to spend on Christmas. If I cancel everything, it will take 7-10 business days to credit my account. THis will never happen to me again. I am furious!!!  
 
 
heather37334

This is part of a multi-shipment order.  
 
I placed this order at the end of November. I was advised a few days later that on 12/6/05 my order was shipped. Except it was not my whole order, there were 3 other items that were backordered (I cancelled them). And there were 2 other items still in 'shipping process' mode (A mode they have been in for 3 weeks now.  
 
I have been able to 'Track' the package was shipped, and the status for almost a week now has been 'Package data transmitted to Fedex'. I called FedEx, apparently that means that Fedex received the notice, but never recieved the box.  
 
To try and call the customer service is futile. If the call even picks up at all, it is dead air. Email has been non responsive, and I have no idea when to expect my shipment.  
 
Once I went through the ordering procedure, I was never allow to choose my shipping method. That concerned me, so I attempted to cancel the whole order immediatly. However it had no record of my order placed just moments earlier. It wasen't until the next day (where 'shipping process' items cannot be cancelled) that my order showed up at all.

I ordered about 15 items from this company on 11/11/05. It is now 12/12/05 and I am still waiting on half of my order. I cannot check the status of my order because the customer service section of their webpage is constantly down. I think i have been able to access it once in the last two months. The items are priced cheaply because they stick it to ya with the shipping--for a 3lb package i paid $10 shipping and only discovered the price AFTER it was charged to my acct. I thought I was spending $50 and in the end will most likely end up spending three times that since they can't ship anything in just one box. I am very dissappointed in this company and will never again order anything from them. I should have listened to my friend when she told me not to bother with ABC. I wrote ABC an email ( webmaster@ABCdistributing.com ) regarding their crappy webpage and horrible telephone system and told them i will report them to the BBB.

I will never buy anything from this company again!!! They have given me the run around for over two months on an order and then tell me that they cancelled it. HORRIBLE! DONT DO IT!!

- takes forever for shiping. its been about month and still have nothing.  
- no toll free number.. the phone number is busy the majority of the time.  
- no upfront shiping. fees will randomly trickle in as you charged large shipping fees later.  
its like this place is operated by a single person.. i would never recomend buying from abc online. dont waste your time please shop elsewhere.

Boy, I am surprized these people are still in business! I could deal with not being able to track orders, long waits and not being able to get customer service (unless you paid for the phonecall)....Now, I've had it with them after having received tens of e-mail saying that my account past due and I am due for a visit from a collection agency. The thing is ABC Distributing lost my shipment and want me to pay for what I've never received. Looks like the shipping department has no idea what the billing department is doing! I e-mailed, I called them, I even cancelled my account with them. Still, I keep getting their annoing e-mails...Gonna go and setup ABC Distributing e-mail 'block'.

My order never arrived at my home. ABC demanded that the order be prepaid. Website does not allow any means of tracking items that they have sent USPS. I have just spent 1 hour 7 minutes on hold for customer service that kept telling me they were most anxious to talk to me. I placed a small order on 10/28/05. website says shipped on 11/10.(what is the hold up there?) and coming from Miami FL to central FL. Also there is no toll free number, email capabilities on site, and no representatives apparently answering the phone. This has been a horrendous purchasing experience.

Placed an order on 10/12/05. They show shipped on 10/19/05 via parcel post so no tracking abilities. On 11/17/05, tried repeatedly to contact their customer service. Was on hold 20 minutes listing to how important I was to them as a customer and to please hold for the next representative. Today, 11/20/05, received "Payment Due" notice. When I get my order, THEN, and only then, will I pay them. In the past, have received orders consisting of several items that were shipped in individual boxes with lots of bubble wrap and air spacers. The more boxes they use, the more they make with their unreal shipping charges. This business is a rip off and they don't care. I am no longer a "valued" customer, or any type of customer with them.

I would advise anyone never to order from these people! This is the worst experience I've ever had, and believe me I thought I'd seen it all! You never know the shipping cost beforehand. The order status changes daily -- they say an order was shipped, then a week later it says it wasn't shipped. I tried for weeks, literaly dozens of times, to get customer service, only to be told "all circuits are busy", or if you do get in the queue, you sit for 20 minutes listening to recordings telling you how important your call is. I tried by fax to get someone to call me, but no one ever does. They provide no e-mail for customer service, so you're really stuck. They keep telling me I owe them money, but I never received the merchandise yet. I don't know how they ship -- slow boat from China or something, because it's been weeks since they say they shipped. There's more, but you get the point.....

I would not use ABC dist. again. Can't get your items, can't track shippers, overcharged for items and can't get in touch with customer service. Ordered items , paid for them , didn't get them. Too much work to get money back.  
Bad to deal with from west coast time difference

I placed an order about a month ago and have yet to receive any of my merchandise. I tried to track it and it is not trackable due to it being sent via parcel post. I tried calling customer service long distance, as they do not have a toll free number, and waited 15 minutes before I finally hung up. Now I am not sure what to do. I have not paid for my order and will not until my items arrive. Unfortuate that I bought halloween items, it's October 31st and my order has not arrived!

Very Dissatisfied!!!  
 
I ordered 2 items on-line on 08-23-05. Totaled $34.90 plus $10.76 shipping (FedEx). MC charged 08-28-05. Called FedEx - They never received package to ship. Called ABC (09-23-05), was told they would trace with FedEx and credit my account. 10-11-05 still haven't received package. Tried calling ABC Distributing,Inc, kept getting message "all circuits busy-try later". Called FedEx, they restated no package ever received from ABC and no trace request received from ABC. FedEx said they can not trace a package they never received. As it stands, I was charged for items and shipping for items not received. Williametta

I should have paid attention to the many dissatisfied reviewers and never ordered from abc as I am now one of the above. I ordered on 8/15/05 and have still not received part of my order. On line, it says it was shipped on 9/26 and the shipping is almost as much as the order. Another part of the order arrived with a large amount of air-filled plastic to take up space; 2 days later, a 2 pound item that would have fit in that space 3 or 4 times, arrived. The item cost $7.95 and I was charged $5.56 in shipping. Because abc refuses to reveal shipping costs, the customer is at their mercy and is ripped-off. They also do not have a way to contact them--except a long-distance phone call. Three different "help" links on their so-called "customer service" pages, did not respond.

I order a football case for a miami dolphins football I got as a gift from them and I will never order from these idiots again. Shipping charges are kept from customers. They do not provide total price invoices.  
 
Most places I buy from tell you the total price of item at time you buy or sends you another invoice with the details on when shipped. They sent the package data to FedEX on the 16th and still they have not picked up item.  
 
I love FedEX so I blame ABC for not careing. They have charge my Visa Debt card so if I don't see it shipped by this Friday I am calling. ABC is in Miami and I live in St. Petersburg Florida so what is that 5 hours? Surely they can ship it that far in a day.  
 

This review was modified by its author, Randy_Lind, on 9/21/05 5:29 AM.

Stink! Can't even place an order cuz their system does not find my address. I live on a street that Mapquest thinks doesn't exist. Lost a potential sale here!