By far the worst customer service. They stick with the worst phone that they no longer support and WILL not replace it. They tell me "if you dont like the serice then cancel your contract. but at the same time you have to pay $175 per phone to cancel. Worst company. WILL NEVER BUY FROM THEM AGAIN.

I was moving from them to another carrier for the reason of they will be charging different price for intnl. txt msging. accrding to the notice that they sent me, i may be able to cancel my acct w/o early termination fee. i called CSR and confrimed before i moved. i had the "GO Signal" fr the Rep. now they're turning around and saying that i had 2 pay the fee. can't do anything about it anymore co'z i already moved.

This review was modified by its author, izebatayojan, on 7/7/04 1:24 AM.

I was a Verizon customer for 3yrs. before switching to TMobile. Though the mobile service was great, I have always had trouble with their customer service here and there, needing to call multiple times for the same issue, and especially with receiving credits. The worst of all is after the termination. I was supposed to receive about $37 credit back from them, and it is an year and I still haven't received it after emailing multiple times. I have four different emails about couple of months apart all confirming that a request was placed to refund the credit, but I never actually saw that happening. I just called in again to talk to a real person (in case it is better than emails) and he placed a fresh request to refund the credit, but it may take another 6 to 8 weeks. I am totally pissed off with this, first of all you would expect to get the refund automatically when you are not longer their customer, and over than it is so much of a hassle to get it back. I wouldn't recommend them to anyone who appreciates (and wants) a good customer service.

I am completely dissatisfied with the company in every way.

verision is bad news don,t ever sign a contract with them.

Be carefull!!!! This company will try to charge you for any bogus charge that they can get. They tried to charge me $150 for a rapid exchange program one when I actually sent the phone back to them.  
 
They have spots in my state where you roam if you use that area. It stated on my plan that roaming was supposed to be free in that area, but they still tried to charge me every time. I ended up calling them every time I went through that area. Then they tried to tell me that the *228 option 2 would fix that, but it never did.  
 
My contract was up, so I decided to not sign again with them. They screwed me over on my last bill after I told them that I didn't want service with them any more. They made some charges that were not supposed to be there and they would not take them off.  
 
Beware, this company has made bogus charges with me and they will probably do it to a lot of other people that sign with them.  
 
They have lost my business for life.

This review was modified by its author, Rizzo30, on 2/25/03 9:27 AM.

I've had accounts with various companies for about 6 years now and would wholeheartedly recommend Verizon to anyone. The ability to change plans at will with no charges is unparalleled, coverage is the best (I travel around the West and back East often) and their in-store service cannot be beat: when my wife's phone died, the guy called everywhere for a battery to be courier-ed to the store in time for a trip (24hr turnaround). Customer service feels like calling a friend, and plan prices are cheap. I will not consider another company for cell phone service - there's no need to.

This review was modified by its author, sweater, on 1/1/03 12:15 PM.

Horrible People. I had 2 accounts with them and when I went for a third they told me I couldn't obtain one because I didn't have enough credit. WTF. I already had to phones and was able to put up to 5 on there. I told them about that. They said oh yeah oops. Their customer service is horrible too. Calling you at all hours at the night, I got a phone call at 10 PM on a Sunday night!!!! I was pissed. I payed the cancellation fee on both phones and told them to stuff it. I now have 4 accounts with Nextel.